A.B. May Heating, A/C, Plumbing & Electrical

shawn b.

I have had my home for 7 years now and have kept the home warranty with AB May. There are convenient and always do a good job. They are easy to schedule too in emergencies.

Tim A.

They completely dropped the ball. I called on a Friday afternoon and was told someone would be out on Monday and I would get a call when they were close.
No call, nothing. STRIKE 1. I call Tuesday Morning, they did get me in the system this time and and they got me a technician out to my house. And we did go over the 3 projects I needed. Next I was told by the tech they would send an email with the estimate. Waited remainder of week. nothing. STEERIKE 2. After calling and asking for the quote I was promised, I find the qoute is all lumped together and not broken down like I asked for. STRIKE 3.
If I can't get the simple stuff like I ask for, most likely they won't do the job like I ask for either. I can't think of any reason to call them back for anything, heating, plumbing or electrical........

Debbie H.

Be warned, flat rate pricing is to gouge you. I am retired and had a service agreement for 11 years. I spent an hour and a half being given my plumbingi.g options.It was really a sales tactic to sell things I did not want or need to the tune of $ 6000 plus. I ended up paying $608 for 30 minutes work. The technician replaced my kitchen faucet I purchased on my own and a garbage disposal I priced later at $85. So AB May made over $500 for 30 minutes actual time to install. Supposedly I got a 15% discount for being a Bronze member. It said I saved over $300
I called To discuss my dissatisfaction and was given a $60 coupon for future use. The manager explained this was due to increased overhead, maintaining a fleet of vehicles and high gasoline prices.

I guess I will either stop using them or try to find someone who does not take advantage of an emergency situation.

Susan G.

I noticed water leaking from my 12 year old water heater, so I decided that replacement was a logical solution. When someone called to give me the 1/2-hour notice for service, he sounded frustrated and said that he'd tried calling me 10 times. I checked my phone, which I had by my side all day. He called me 5x in the preceding 3 minute period while I was on another call. I called immediately after getting off the call, so that bit of drama was my first impression.

After the technician arrived, he advised me that I needed a special gadget to control water pressure. Having just suffered the loss of a loved one, I told him that I really didn't need an unnecessary expense. He said that I was ""rolling the dice"" if I didn't get it, so I did. I was very disappointed to find, especially after paying much more than planned, that the water pressure in my shower was a dribble the next morning. ABMay called to schedule another technician to finish the job. I wasn't aware that the job had not been completed, but okay... I mentioned my concern about the water pressure. A different technician came out the following week to finish. I asked him about the low water pressure and he responded sarcastically, ""didn't you read what you signed? We're not responsible..."" I told him, ""well it looks like I just learned a valuable lesson."" He said my shower head was probably dirty. He said he could look at it, but it would be chargeable. At that point, I asked him to please leave and showed him the door. In my opinion, I feel that I was treated rudely and possibly taken advantage at such an awful time in my life. Someone from ABMay left a message for me after seeing my review on another post, but I've left her two messages now with no returned call.

Derek V.

We had issues with our plumbing and required AB May to come out and fix them. While the technician was out he was very professional and courteous. He was willing to answer all of our questions and did not seem bothered by our presence. The technician was clean and left our house cleaner than when he came (he wiped down all tile and walls that were near the work area). The technician fixed the issues timely and completely in one trip. I would highly recommend AB May to friends based on the experience we had with the plumbing technician.

Holly H.

I have had numberous problems with my sump pump purchased through AB May. First it was installed incorrectly, and repaired poorly. After many attempts to fix the problem on 1/30/13 even though the professionalism was poor they were finally able to fix the problem(I HOPE). After they finished their was water and debris everywhere. They tried using a broom which only made the water mess worse. They removed the sump pump drainage pipe from the spicket outside and failed to reattach it before leaving. They had wet shoes and were tracking in my house and on my white carpet. They even commented on how poorly installed the sump pump was in the first after we were told by our AB May contact that they were sending their sump pump expert. And almost everytime they tried to charge me for the visits even though it was their failure in installing it correctly in the first place.

Sheri L.

Purchased a high efficiency heater and air conditioner from them in August of 2011 for about $9k. I had received 4 quotes and felt the price was reasonable relative to what I purchased. Was fairly satisfied at the time (mainly because my previous unit had been so horrible - anything would have left me thrilled). Today, my heater stopped working. I figured it was so close to when I got it installed, I would call them to fix it. I was promptly told that my year warranty had expired 5 months ago and that it would cost $89 for a technician to look at it. I can understand charging me something, but full rate? I told her I was glad to hear that they stood by their product and workmanship. What a massive disappointment. I guess they figure once they make the money off the equipment, you are no longer a customer worth working for. I guess in the end I will get some satisfaction as I have another unit I see needing replaced in the next few years. I think I might call them to get a quote just so I can say no.

Update: After I spoke with AB May yesterday and was told a service call would cost $89, I scheduled another appointment with a different service company. Whether it was my 1 star review of service or my disappointing conversation with the scheduler, AB May ended up calling me back about a half hour later. The service manager let me know he was going to send out someone free of charge to figure out what was wrong. A service person came out later that night and again today. A part was replaced and true to their word, no charge. I have replaced my 1 star with a 4 star. The only thing keeping them from a 5 star would be the nonchalant reaction of the scheduler in the first place that caused the initial reaction. The only recommendation I could give to improve service would be to give the scheduler the authority to escalate customer concerns instead of just saying ""no, that will be $89 since your warranty is up.""

Suzanne S.

After dealing with another company, who decided it was prudent to call me to tell me I was a liar, I determined AB May was a much better choice. They have always done a good job and treated me fairly

L.L S.

I'm not sure I can find the words to express my disappointment and frustration with AB May. We are getting estimates for a new HVAC system. I called several companies in the area to come by and give us estimates. I called AB May on Friday and they put me in touch with one of the technicians. He said he could come over and give and estimate but only if I was willing to commit to hiring them. I told them I was getting estimates so I wouldn't be able to make a decision until I get all the numbers. He then said he would come on Monday at 8 a.m. to look at our situation and run some numbers.

Monday morning rolls around, the tech arrives and promptly tells me he would only have time to look at our system and get me an estimate if I was willing to commit to using AB May right then. I told him that I was getting estimates all morning and would make a decision in the afternoon. He said he had another house to get to and wouldn't have time to work up the estimate until the afternoon. I asked him, ""If you have another appointment already scheduled that you have to get to, how would you have time to look at my system now if I was going to hire you? If you DO have time to look at my system now if I was willing to hire you, why couldn't you still look at my system right now like we discussed?"" He claimed he misunderstood what I needed and said, ""I don't get paid for the time I spend getting you an estimate.""

I tried to reassure him that we were going to make a decision that day, so I didn't understand what difference it made if he got me the estimate now or later, it would still be two hours of his time. Also, if he double booked his time, I didn't understand why I should be shortchanged in the process. He then said, ""Who is 'WE"" and is there someone else I should be talking to about this project?""

At this point, I was getting angry. Even if AB May had the best prices and best service, I was no longer inclined to work with them. The attitude I got from the service tech really put a bad taste in my mouth. While a $7000=$10,000 project may be small potatoes to them (the tech mentioned that the project was small compared to $40,000 jobs), it is a big deal to me.

I am so disappointed with my brief experience. I don't know what else to say.

Ben H.

Troy did a great job servicing my AC unit. Work was priced under what my dad usually pays. He had a number of recommendations longterm that would help.