A & B Malibu Plumbing, Heating & Electrical

Griffin H.

Horrible!! Very rude and incompetent. When I asked for help, they just vaguely pointed in the direction. After asking several times, they took 10 minutes to send another idiot lackey over who had no idea what he was talking about.

When I went to the front counter, they were not helpful and the owner mocked me.

AWFUL!!!

Cam W.

We hired A & B Pluming in Malibu to do some simple electric job. After screwing around for WEEKS, showing up with the wrong materials over and over again, I said forget it, you guys are incompetent, we don't want you to do this job.
At that point the manager, Lupe Valdivia, INSULTED MY WIFE! On the phone, repeatedly. I was BLOWN AWAY. But what could I do? So I cancelled our credit card payment for the estimate cost.

And now.... he is SUING US! For $275 !!! (the estimate was $85, so wtf?)
I have to take a day off of work to deal with this - he is a loathsome creep just trying to be a PITA, and succeeding.

Needless to say, don't use that company unless you are OUT OF YOUR MIND. Wish I'd read the other reviews before hiring him.

Leslie L.

We had two very bad experiences. There won't be a third time. They are unprofessional providers of the worst service possible. These are our observations:
1. They do not keep to their word. They lie.
2. They promise to come at 10am, by 4.30pm, no one appears. No use calling them, they stop receiving phonecalls at 4.30pm.
3. The owner personally promises good service, but asks for a credit card. His workers did not install an electrical component properly. When asked to return to repair, they charge the card.
4. After agreeing to not charge for breaking our electrical piece, they send an invoice.
We hope they go out of business.

Chance K.

New experience 8/7/14: These guys have now proven to be disorganized and incompetent. They were hired 3 weeks ago to replace a discolored toilet seat and when they arrived to install it, they broke one of the screw supports because they didn't have the proper tools to do the job. So they left and now the toilet seat is unusable. Being a vacation home, we left and didn't think about it until we returned and realized we never heard back from the company. No messages, nothing. So we called back and rescheduled another appointment which was set for 10am. They didn't show up until 1pm because ""they had other calls."" When they did show up they came with the wrong toilet seat and told us that it couldn't be installed because the bolts are stuck and the toilet has to be completely replaced. This will be the last time we use them. I would have just kept the discolored seat if I knew what would happen.

Concerned C.

I called Monday morning and told them I had a problem. I asked them for a time and they said call when you get back to the house, so I do. The dispatcher confirms sunshine is being page. Two hours later I'm told someone is coming. 4 hours later I call back to a machine that does not take messages. Never, ever, ever call this company. Thank you for leaving my only bathroom broken. Much appreciated. Hope you go out of business soon.

Joy S.

They have a better selection of plumbing parts on the westside let alone malibu. They have gotten me out of lots of plumbing (masonary, & mechanical) nightmares with what they got there. Priceless, they are pure buisness there, I don't hear a lot of small talk there (some are lost without it), don't be intimidated if you are not a pro, please don't confuse the lack of small talk with the lack of parts or knowledge required to complete your tasks. Get what you need without the drive into town.

Richard B.

I will never use these guys if they were the last hardware store in Cali.
Slow, unprofessional, lazy, make up prices as they see fit... If they even have the part in stock.
What can I say that isn't politically incorrect.

B D.

I am an idiot. I called A&B to have a home inspected for plumbing issues. My wife and I wish to make a purchase, but have discovered some items that need looking
at. We made an appt. 4 days in advance.

DO NOT USE A&B PLUMBING

The man was not on time. He first arrived 2 hrs. early and no one was home. Next, after that was solved, he was an hour late. He arrived in a truck, but didn't have a ladder and was too short to remove the shower head(s) for inspection.

DO NOT USE A&B PLUMBING

The owner said we didn't need to pay, then just as quickly changed his mind and demanded $95 for the 'inspection'. I whipped out 5 twenties, handed it to the confused worker, and was never so glad to smell exhaust in my life.

DO NOT USE A&B PLUMBING

Lynn M.

This company is a true nightmare. I had a toilet that wasn't flushing adequately and needed an adjustment of the water level in the tank. The A&B repairman dropped a part through the hole in the bottom of the tank rendering the toilet inoperable. When he was done the toilet did not flush at all. He blamed the toilet. That was on a Friday. On the following Monday, Lupe called to find out what had happened. I explained. He said he wanted to make it right. It's been weeks since that conversation and I've not heard back from A&B. I contacted another plumber who explained what had happened and who was able to get the toilet functioning.

Jesse A.

I confirmed with them on Tuesday , for a party we were having on Friday, they never showed up; very unreliable. Don't use them for septic.