A & B Malibu Plumbing, Heating & Electrical

Chance K.

New experience 8/7/14: These guys have now proven to be disorganized and incompetent. They were hired 3 weeks ago to replace a discolored toilet seat and when they arrived to install it, they broke one of the screw supports because they didn't have the proper tools to do the job. So they left and now the toilet seat is unusable. Being a vacation home, we left and didn't think about it until we returned and realized we never heard back from the company. No messages, nothing. So we called back and rescheduled another appointment which was set for 10am. They didn't show up until 1pm because ""they had other calls."" When they did show up they came with the wrong toilet seat and told us that it couldn't be installed because the bolts are stuck and the toilet has to be completely replaced. This will be the last time we use them. I would have just kept the discolored seat if I knew what would happen.

Concerned C.

I called Monday morning and told them I had a problem. I asked them for a time and they said call when you get back to the house, so I do. The dispatcher confirms sunshine is being page. Two hours later I'm told someone is coming. 4 hours later I call back to a machine that does not take messages. Never, ever, ever call this company. Thank you for leaving my only bathroom broken. Much appreciated. Hope you go out of business soon.

Joy S.

They have a better selection of plumbing parts on the westside let alone malibu. They have gotten me out of lots of plumbing (masonary, & mechanical) nightmares with what they got there. Priceless, they are pure buisness there, I don't hear a lot of small talk there (some are lost without it), don't be intimidated if you are not a pro, please don't confuse the lack of small talk with the lack of parts or knowledge required to complete your tasks. Get what you need without the drive into town.

Richard B.

I will never use these guys if they were the last hardware store in Cali.
Slow, unprofessional, lazy, make up prices as they see fit... If they even have the part in stock.
What can I say that isn't politically incorrect.

B D.

I am an idiot. I called A&B to have a home inspected for plumbing issues. My wife and I wish to make a purchase, but have discovered some items that need looking
at. We made an appt. 4 days in advance.

DO NOT USE A&B PLUMBING

The man was not on time. He first arrived 2 hrs. early and no one was home. Next, after that was solved, he was an hour late. He arrived in a truck, but didn't have a ladder and was too short to remove the shower head(s) for inspection.

DO NOT USE A&B PLUMBING

The owner said we didn't need to pay, then just as quickly changed his mind and demanded $95 for the 'inspection'. I whipped out 5 twenties, handed it to the confused worker, and was never so glad to smell exhaust in my life.

DO NOT USE A&B PLUMBING

Lynn M.

This company is a true nightmare. I had a toilet that wasn't flushing adequately and needed an adjustment of the water level in the tank. The A&B repairman dropped a part through the hole in the bottom of the tank rendering the toilet inoperable. When he was done the toilet did not flush at all. He blamed the toilet. That was on a Friday. On the following Monday, Lupe called to find out what had happened. I explained. He said he wanted to make it right. It's been weeks since that conversation and I've not heard back from A&B. I contacted another plumber who explained what had happened and who was able to get the toilet functioning.

Jesse A.

I confirmed with them on Tuesday , for a party we were having on Friday, they never showed up; very unreliable. Don't use them for septic.

Joseph B.

They have mostly everything here for a quick DIY fix. Lupe is very knowledgeable and offers alternative solutions/suggestions. Sure the items are somewhat higher than Home Depot (its Malibu and this is a free economy). At the end of the day, for me, A & B is a lot less expensive than driving to the Marina or hiring a contractor from the Valley/SM. Just like anything in life, ask questions first, review the workmanship and invoice before paying. No different than any other business transaction.

Elizabeth N.

I agree with all the reviewers. DO NOT USE A&B. I called A&B out of desperation, and I was overbilled. Lupe, the owner, admitted that I was overbilled, and kept putting me off about agreeing to refund me for an hour's work, but he has not. I contacted my credit card company to dispute it, and I will also be taking him to court.

Leslie W.

Dishonest and terrible service.
They tried to set up a new YELP review name because their other reviews were all so horrible! Go to ""A & B Malibu Plumbing Heating & Electrical"".
Yep, same pathetic company.