A Avco Plumbing Heating & Air Conditioning

Mark T.

Sometimes the character of a company comes into question--often with poor results. We expect good quality from a company, but what about when a mistake is made? I had AC trouble, once AAvco diagnosed the issue was a leaking line-set, I was told the AC needed to be moved and a new line-set installed. Once completed, after paying several thousand dollars, I still had the same issue!! The AC was still leaking refrigerant, but now the leak was coming from my AC coil that had previously past inspection/pressure test. AAvco was certain the machine was not leaking prior to them moving it, AAvoc quickly deduced that they must have damaged the machine in the process of moving it. AAvco's true character was evident when they said they would replace/install a new coil at no charge. However, the part was not available for 7-10 days. With 100 degree temperatures forecast, they really stepped up to satisfy our needs by installing a brand new AC unit the same size with a better SEER rating and 10-year warranty ... all at no cost!!! Thanks to Fred, Jacob and Doug for showing the true character of AAvco and its employees by admitting to a mistake and going beyond the call to satisfy our needs.

Benj C.

They sold and installed a supposedly brand new air conditioning unit in our house almost 2 years ago and we had all kinds of trouble with it since. This is only the second summer since the purchase , and we had so much more AC problem the last 2 years than the first 17 years we owned our house .Tonight, we are sitting in 85 degree house and noone is answering AAVCO' s phone, both the office and the tech's phone.

Kanise B.

If I could give negative stars I would!!!! I purchased my home in May 2018, during inspection we were advised by the Certified Inspector the AC unit was not working properly and not getting as cold as he would like.

(Prior to my purchase)
4/4/11 4 ton AC unit installed (10 year warranty)
10/18/11 AC not cooling freon added duct sealed to start collars on plenum and holes patched in plenum
7/21/17 New Voltage renovation and recharge of system
4/24/18 Inspection issue
5/3/18 the previous owners had Trevor come out to check the unit at which time he advised the unit was working perfectly and there were no issues.
7/20/18 SURPRISE the AC stopped blowing cold Air. In looking through all the paperwork AAVCO advised 2 months prior the AC unit was working perfectly come to find out they also installed this unit originally so I opted to call them and inquire if they could come out (not knowing how shady they were) so out they come, invoice says ""AC not cooling 4 ton unit AC found system struggling on start up install performance enhancement kit. $387.00 later we had AC; however, were informed it was a ""fix"" and would only last a few months (I'm sorry what, you were asked to fix the unit not bandaid it). Unit was under warrenty however instead of doing the right thing they took the quickest shortcut possible. We left for a 7 day vacation (no usage of the AC)
7/31/18 AC stops working AGAIN so I call the HW company and ask for a different company to come out. Upon his arrival and inspection I am informed of the following:
*AAVCO who originally installed the unit for the previous owners did a poor job with the ducting
* the condenser was bad and should have been replaced instead of the installation of the performance enhancement kit
*When the unit was replaced brand new 4/4/11 the coil was not replaced (that's why it's not colder)
7/19/19 TODAY.....AC stopped blowing cold air SHOCKER upon having another AC company come out it was immediately identified the ""performance enhancement kit"" that AAVCO installed was installed upside down (how do we know that you ask? It says right on the device ""this side up"") what does this mean? The incorrect installation of the kit caused it to continuously keep working and short out. Short out it did COMPLETELY, the AC unit is now garbage and needs to be replaced. It will be 104 on Monday I am beyond upset and frustrated. NOTE: AC was used Aug Sept 2018 then not again until June and July 2019. We got exactly 4 month out of the kit as stated because they intentionally installed it incorrectly to get repeat business.

BUYER BEWARE do not use this company, I have not spoken with one nice person. Trevor was rude and demeaning when I spoke with him about his fraudulent invoice in 2018. Knowing very well they took advantage of the elderly old couple on multiple occasions. I will never use them or refer them to anyone. They should be ashamed of themselves knowing their services are needed they knowingly take advantage of people. If it was a one time issue I could POSSIBLY understand but this happen on several occasions with he previous elderly owners. Do your research don't settle for mediocre work!

Bilal A.

Scam artist charging $100 per pound of 22R(air conditioning fluid) when a bottle of 5lbs goes for $170

Neil C.

I do not have a copy of the options you are referring to. Please give me a copy for my records. You obviously don't understand my complaint. I'll put it in a different way.

Is it appropriate for your company to give a price to a customer which clearly does not fix the problem? If the problem is that most all of the air is going into 3 small rooms (25% of the total area) which freezes anyone that goes into them and very little air is going into 4 very large rooms (75% of the total area) which is too hot for anyone to live in during the summer, then who in their right mind would give me a price to produce more air. It would only exasperate the problem. I clearly understood that the price you gave me was to fix this problem, which Jacob refused to do. As such, I was forced to shut down the project immediately.

How did Jacob give me an option to fix this problem (as you stated) when he never even looked in the attic (which I found out later)?

Summary: The final fix for the problem was two couplings, one ""Y"" fitting and 10 foot of ducting at a material cost of $120.00 plus one hour of labor for a total of a couple hundred dollars. The main reason why I am warning the public about your company is that I had to instruct Jacob and his technician on how to complete this simple fix for a very large problem. Again stay away.

Valerie G.

Save your money! I had something blocking in my bathtub drain so tub was getting backed up, and also my spout for my bathtub was pouring out water while we showered. Was told it would cost just about a $1000 and holes were going to be made in the wall behind the shower because a snake would not fix it. I told them I would like a day or two to think about it and discuss it with my brother and get back to them. I felt very pressured to agree to have it fixed.
I called someone else for a second opinion and had both problems fixed for less than $150 drain was cleared within minutes when I was told by aavco it was most likely not going to work. And for the spout the plumber took it off, reattached it and it worked like new right after. Wont be calling this company back for plumbing needs.

Kevin B.

My wife and I would like to say thank you to Mr Davis and Mr Sealy for an outstanding job they performed. We would highly recommend them for any of your household plumbing/heating needs. Lastly AAVCO staff have been very nice also. Sincerely Kevin & Francesca Branch

Steve N.

I'm extremely disappointed in A Avco. In August of 2018, we had them come over and access our heater. They told us that it needed to be replaced. I contacted our insurance and A Avco quoted us $1700. Then after replacing our heater, A Avco told our insurance that it was a maintenance issue which the insurance denied our claim. The manager told us that he would call our insurance to fix this problem after giving him a copy of the denial letter. 5 months is long enough to just hear excuses!!! Maybe the owner should get involved so something will get done.

Sharon & Steve Nunley

Anthony D.

If I could rate this any lower I would.
My 83 year old uncle in Rialto had heater problems and the unit
wouldn't light. After calling A Avco out the tech (Trevor stated that the control circuits were bad and needed replaced. He then proceeded to convince my uncle that he needed a $1400.00 package that included
any service needed for 6 months. After waiting 2 days for parts the tech returned and installed a new thermostat and circuit board in the furnace which took about 2 hours. when the work was completed my uncle inquired as to when they would return to check up on the unit and he was told that there was no need to because the system was working fine. He also asked for an itemized invoice showing the total cost of the parts and labor and the tech refused to provide it stating that they didn't do this. My uncle called the office and asked about this and basically got the same response from them as well. He also was not given an owners manual for the thermostat and had to ask for that as well. after getting the owners manual and looking up the thermostat on line I see the cost of $93.00. I'm not sure exactly what the cost of the circuit board is but it can't be much more than the other part that was needed.
The bottom line is this. He paid $1400.00 for a circuit board and thermostat that couldn't be more than $200.00 total for both parts plus 2 hours labor.
If this is how A AVCO does business I wouldn't recommend them to anyone. It sounds to me like they are out to take advantage of people who are easy targets for their unethical business practices

Diana C.

Terrible Horrible Awful No Good Very Bad experience with AAVCO customer service. My story. I asked them to do some work. Changed my mind and decided on a smaller project. but I needed a new price quote so that I could remit payment. AAVCO harassed father, sister, but never contacted me. Why did they contact them? In spite of several requests for invoice one never was received reason, ""they didn't want to change the paperwork for the bundle of service"" After two months they do the paperwork necessary to email an invoice and ask to send payment by completing form and emailing back. But the email did not come to me it went to another family member and immediately the phone calls began stating that if payment was not received they would start litigation. Hello, you just sent the invoice and not to me, give me a moment, so that the person who has nothing to do with this can forward it to me, so that I can read it, so that I can fill out the form and so I can email it back. I emailed the form back. Another phone call saying payment has not been received. I call them up and find out that the email they sent me isn't read. Why did they send me an invoice via someone else demanding payment from an email that is not read? Do they really want to get paid? Are they enjoying harassing us?

Of course I want to pay them so I can end this traumatic chapter of my life. By the way I have yet to receive a phone call, letter, email from the company. Had I been contacted directly and when I requested an invoice this would have been settled immediately long long ago.

Read the review, its happened to others. It's one experience but if it happened to me it could happen to you.