A Avco Plumbing Heating & Air Conditioning

Brittney W.

This company is a rip off. Trevor came to my house because my ac wasn't working due to dog chewing the cord. So because there was a break in the line the heater wasn't working as well. Trevor wanted to charge me 967 to fix it and then decided to start selling me bundles for new a/c and heater on top and putting all new ducts. Don't get my wrong my my system is old but I told him my concern it to just get it running right now that's all. The cheapest package would have cost 11,000 with interest over 5 years that is crazy. I called a family owned business who came out did the same job for 109 which Trevor was trying to charge 967 just to get it running. I felt like I was buying a car. He kept pushing and pushing the higher ac packages which was 12,113 I said no at least 5 times. Then he had me applying for a hero loan. Not once did he say I can just fix the cable. I told him I had to talk it over so then he reschdule for himself and a hero rep to come back to my house even though I never approved that. That company got my 6o to come out. Please don't use this company all they want to do is sell you a new system for everything and sign you up for hero. Mom and pop ac charged me 109 my ac is running perfect again! This place is like a used car sales. They aren't looking at their customer best interest. Do I need to replace my whole ac probably in the future but that isn't what I asked I said my dog chewed the connection I just wanted the wire fixed.

Ismael G.

My shower stopped working and needed it fixed. I called another company first, their estimate was a bit steep. I called AAVCO ,Josh came for an estimate which was much better. He told me there shouldn't have been a reason the previous company didn't turn my water back on. He then showed me how and where to turn it off/on for future reference.

Josh came back with Shannon to complete the job. They cleaned up well when they finished and did a great thorough job.

+ Both Shannon and Josh were very helpful

Mike F.

I originally set an appointment with AAVCO plumbing and heating unfortunately nobody showed up.
The following day they sent a technician and kindly provided me an air conditioning service for free for the inconvenience.
I was a little skeptical however Trevor was very professional and showed us how the anode in our water heater needed to be replaced he also took the time after servicing my air conditioning condenser to put a screen on the outside of them for me which I greatly appreciate it.
I must say Trevor was very professional and courteous.

Chad W.

Would not recommend this company. They tried to update me on their different packages to get my system running properly. Anywhere from 800 to 1600 bucks. I called for a second opinion and a $60 part got it running efficiently. They were super unorganized, Had multiple people in the office trying to schedule an appointment, even after I already scheduled the appointment. All-around just not a good experience.

NoraJorge Z.

I had Trevor come and inspect our AC and though I am glad Aavco was able to come at a short notice, I was hoping that they would detect the issue and try to repair my AC problem without trying to make a sale. I know that our AC is patched up but right away Trevor said that all, AC, furnace and duct needed replacement, which surprised me because our AC unit is 2 years old. That is not the biggest issue, I do agree that certain areas do need replacing, but in order for him to try to fix the problem and get the AC running for now he wanted to charge a minimum of $341 to over 1,000. Depending on he plan we purchased. And he didn't guaranteed that what ever he would do at that moment would make the AC work. This turned out to be strictly a sales call which disappointed me very much. Either way I paid $59 for their diagnosis which in reality didn't tell me what the problem was. YES... I feel like I wasted time and money. It turns out that the next day my brother-in-law went to Home Depot and bought the parts to start it. At the end, Trevor wouldn't give me an estimate to replace the ducts and furnace because I would compare quotes with others. Well, isn't that what the consumer should do??? I want an honest company repairing my problems not trying to get my hard earned dollars. I will not be using them anymore.

Shi Y.

Be careful, as this company is not honest! I picked and called this air conditioner repair company early this week by looking at the yellow book. After I explained the problem of my air conditioner, the lady who received the call friendly told me the cost for each on-site visit is $59.95 and the outcome of the visit is to troubleshoot the root cause of malfunction outdoor unit and let me to choose either fixing it by myself or ask the technician to work on it. A young man who named Trevor showed up took several minutes look around the AC and told me ""the wiring system needs to be serviced since there is a power wiring issue"" in my AC system. He took out a pretty booklet on which quite a few options are listed, from ""premier"" to ""quick fix"", with list charges ranging from $1009 to $335. I asked him what is the exact problem by ""power wiring issue"". He said further checking needs me to select one of the options and sign up on the contract. I told him the reception desk told me the visit charge includes diagnosing exact failure of the unit and ""power wiring issue"" is not what I want to hear, since it is not a detailed description of the failure. He said he does not know at the moment and further check up needs to be done only after I choose from the options and sign the contract. After I chosen lowest cost option ""quick fix"" and signed on the contract, the young man briefly looked the furnace control board and tighten few screws on the board with screw driver. The AC is back to work. Failing to persuading me to pay $1000 plus dollars for tightening a few screws, Trevor turned to convince me to fill up coolant for $225. I turned him down since I lost the trust to him.

I am a technical worker and I am respectful to people who have skills and willing to pay for the services as provided. What I do not quite agree is the discrepancy what the call center said and what the field technician did. Trevor is good in what he is doing in AC repair. But he misses the most important value a successful business needs, the honesty. Why it is so hard for some business people to be honest to customers he/she is serving? Honesty is the most valuable asset and customers are willing to pay for the honesty showing by you business attitude. I am looking for a long term AC maintenance partner to take care of my rental property. AAVCO is not a choice.

Nycole N.

I called about my plumbing and heating last Thursday and set up and appointment for the following Saturday from 8-9am for a checkup and possibly repair. I waited around until 12 and made several attempts to call with no answer. Still now, I have called since and left messages and no one has returned my call. Will never be using them again! At least give me a heads up that you aren't coming so I'm not waiting around for hours!

Jeoffrey Z.

Just got some plumbing issues resolved. Josh Broh came out, good guy, very friendly and polite. Was able to fix the screw up that some other plumbing company did to my shower. Also had a clogged sink that my landlord took over 2 weeks to finally get someone to look at. Josh did a good job tho. Even cleaned up after himself, was very professional. Double checked all his work. No complaints.

Nicole B.

Fred is a really nice guy. Good to see a local place that can help you out and get you the service you need quickly. I had a leak in my water heater and they came out and fixed it within the hour! I highly recommend this Company.

Twylla C.

I note there are several negative reviews, however, I have been an AAVCO customer for many years and have always been very satisfied with their service. The technicians arrive on time, or if delayed, call to let me know, and Brett, the office manager, bends over backwards to accommodate any emergencies. This past week my heater quit in the middle of the night. It is very, very cold at night in Phelan, in the 20's, and I need my heater. I called the office in the morning and their service technician, Trevor, came that day, diagnosed the problem, and ordered the necessary part, came back the next day and fixed the problem. The heater is working perfectly and I am one happy AAVCO customer!