A-American Plumbing

Jay B.

Yes these reviews are real! Yes just like you I was like """"Eh they can't be that bad. I'll try them out and judge for myself."""" Well let me tell you every bad review you've read about this plumber I can vouch for and have experienced. And if you're using them because good old AHS Warranty assigned you with them then I'm sorry to say you're S.O.L. and stuck with them. The service tech came out right at the end of the scheduled time. He opened my water heater cover and started messing with stuff. He said the ignition switch was dirty so he rubbed it with some sandpaper. He then tells me """"My knowledge on tankless water heaters is limited."""" Of course a few hours after he leaves no hot water. This was on a Friday to mind you so yep couldn't get a hold of anyone all weekend so cold showers is was. Monday I finally get a hold of the office and they say sure we'll be out there tomorrow between 1pm-5pm. By 7pm no one showed up nor called to say they weren't coming. I had to beg one of my family members to please come over and wait for them because they said they would not service anything if someone 18 years or older wasn't there because my wife and I had to work. And of course you can't get a hold of the office and after being on hold with AHS for an hour, yes an hour, they tell me there's nothing they can do that plumber is assigned to you and we won't assign another one. I am currently desperate to get an accurate diagnosis to actually figure out what is going on with our hot water heater my wife and I are looking elsewhere at other plumbers and willing to pay for them because this is ridiculous. Be very cautious when dealing with this company.

Monica G.

This company is associated with my home warranty. They came to my house to check on a leak I had in my yard. It was storming so the plumber never got out of his truck. He charged the service call anyway making up an estimate for American Home shield who supported the charge and charged my checking account without my permission.

Jess R.

I'm glad I read the reviews to cancel in time. Was auto-assigned this company from AHS. The representative that called to schedule the appointment was rude and unprofessional. No thank you.

Jennie Y.

They came to fix my garbage disposal as part of my home warranty, called same day to schedule my appointment and were able to set up a timely appointment to come fix the issue. Jeff called in the morning and gave me a two hour window and said he would call 15 minutes prior to showing up. He called right at the beginning of the window and was at my house within 10 minutes. He replaced my garbage disposal very quickly and was in and out in less than 20 minutes. New garbage disposal works great - good service!

Melanie J.

Horrible, Horrible. They were sent out by AHS home warranty. The tech Cody, punk, came in, cut the wall out where there seemed to be a leak. Saw the leak and then stated that he could not do slab work. I then called another very reputable plumber, who, repaired the pipe in 30 minutes. It was not in the slab, but just above it. A American Plumbing took the money and ran. This was not my first meeting with them. Previously, Tech Cody was just going to replace the plug in the toilet tank, and not the enire guts, that had duct tape on it. I waited for him to complete the plug to see if he was going to replace the entire guts. He was not. I had to ask him why he was not replacing all. Once I pointed it out, he replaced the guts of the tank. The receptionist was rude to me and America Home Shield. They also would not call in the fact that they could not do the repair. I had to pay out of pocket to get it repaired. DO NOT USE THIS COMPANY! RIP OFF!

Tony T.

Hit or miss. I had a very pleasant experience with the company years ago when American Home Shield sent them out. Similar issue this time on a different faucet and the lies overflow. They didn't have the tools on the truck for the first visit. If you are a plumbing company and don't carry any shut-off valves on your truck you may need to reconsider your profession. I had to call and remind them they needed to send someone back out to complete the work order. On the second visit it was stated that several other houses had experienced this problem and AHS denied coverage. They would have to cut into the wall since the pex was too short, etc; $400. Not! Well long story short, the issue is fixed properly now under warranty as it should.

John R.

They were sent out by my home Warrenty company AHS and there was some confusion on the coverage I pay for with them. I told the tech Cody that I would pay for the repair and have American Home Sheild sort it out. Cody decided to leave and not complete the repair on my disabled mothers sink and refused to call back when I had him pages from the company 2 times.

Gary F.

PURE GARBAGE!!! We HAD to use this company several times when we had our home warranty. Recently our floor to toilet mount broke and I attempted to do it myself. Got the toilet of no problem but what lay beneath was the original piping/ ring which was rusted out and corroded thus making the repair above my pay grade. We called this company in a panic to get this situation corrected ASAP. Couldn't get them to the house for 3 days. Upon arrival (a Tuesday), the technician (Cody) tells me that he does not have the parts needed and he wont be able to do anything that day. In addition he tells me the only thing that he will be able to do is make a """"temporary"""" fix which will probably need to be addressed again in about 14 months. He also mentions a potential $1800-2000 job will eventually be needed to replace the piping. Cody then tells me that their call center will notify us as to when they can come out. Days pass and no call. My wife had to call them 3 days later"""" on Friday to schedule an appointment for Monday. They tell us the plumber will be at the house between 8 and 12 and that he would call us in the morning to give us an update as to when exactly he would be here..... no phone call! My wife again calls and gets a hold of Cody. He tells her that the part he needed was on the shelf on Friday and had been sitting there for about 2 years. When he went to pick up the part on Monday the part was no longer there. He then tells my wife that he has to track down the part and that he will call her when he does. All day on Monday, no call from Cody so now he is a no call no show. Tuesday (today) has passed and still no call from this company with """"amazing customer service"""". Oh, and my wife took a vacation day to be home for the no call no show. Today we called a different plumber, they were at the house in 2 hours, had the parts needed, and completed the project in less than an hour and a half with a """"permanent"""" fix. I mentioned to the plumber what Cody had said to me about it being a hard part to find and also the potential $2000 job and he told me he was full of you know what. Their call center is unprofessional, Cody is even more unprofessional, and apparently has no idea what he is talking about. This company obviously lacks professionalism, common courtesy, and integrity. Don't ever use this company, they will waste your time and energy. God knows how many people have been lied to by them. If there was a way to give a negative rating you can bet your butt I would. They're worse than used car salesmen.

Melody H.

Service person was very rude, young and inexperienced. A huge Rip Off. Cost 75$ (!), took 10 minutes. All that was done was replacement of a washer, which did not fix the sink leak - sink still leaks. Would not even look at the other two issues that needed to be fixed even though they were supposed to be serviced (said he didnt have them on his order) Came through American Home Shield insurance. (another consumer ripoff service story in itself, good for the real estate agents, good for companies they send but a complete scam to home buyers, sellers and all consumers). ANY company willing to work with American Home Shield should not be considered reputable. This is based on multiple experiences.

R.Ron W.

Horrible experience! from the initial argumentative & rude appointment making to Cody, the plumber who came in to fix a leak & a non functioning tub stopper. He was ill prepared, sloppy, unprofessional without proper equipment to complete srv nor clean up after himself. The plumber cut all caulking around the valves and left the debris in the tub and refused to recaulk. He said it's not covered. I say NEVER allow any professional in your home that does not fix what they undo. He had no """"penatrant oil"""" in his truck to use to open the tub plug so informed me he has to go to office, make report to get permission to buy this oil to use on rusty screws to open the tub stopper ($3.99@lowes 2 miles from my house) .he said wd40 won't work as I had some in my tool box. Flippant he was to say """"have at it or have your boyfriend do it."""" Could be couple weeks to reschedule he said What a joke!Plumber was curt and left black oily finger prints /boot prints everywhere in the tub & on bath door. He also broke the plastic cover on the middle valve. Its in pieces in photo. Very unprofessional & left job unsatisfactory. Watch out !! if you have home warrenty with american home shield for plumbing service as this is the only plumber they FORCE you to use under policy in charleston area. Both services a nightmare! I asked AHS , my warrenty company if I could hire my own plumber & get reimbursed, they Refused twice!! Photos before & after taken . The drip still occurs while in shower mode the drip continues thru the lower tub faucet. So I still have same problems prior to plumber arrival with a mess left behind & out $75 bucks! Ironically, I used wd40 and the rusted screws in the tub stopper came out in 2 minutes. Had plumber done the right thing he would see the interior lever is not functioning and perhaps I'd be able to take a bath. I Do NOT recommend A AMERICAN plumbing located in summerville sc!