A Advanced Septic & Construction Services

Joe S.

Do NOT use this company, they are absolute crooks. We called since they were used by the previous owners of our house and they had done the inspection for the sell. The technicians are all nice guys and we have a complicated septic system but essentially they sold us a new pump for a septic system that was disabled at least 10 years ago. When we discovered that this pump was not needed, the owner tried to convince us that we did need it and talked down to me and belittled the previous owners. They eventually did remove the pump and then only refunded me about 1/3 of the cost. I have called numerous times to try to receive an itemized receipt and no one calls me back...this has been going on for months now. There is absolutely no internal communication, even when they have a map on file of our septic system from the inspection-they still tried to convince us that we needed a new pump for a retired system. In this market, literally any other company would have to be better than them. And it turns out we just had a regular old clog that my husband was able to repair on his own.

Amanda P.

I'm writing this review to share my experience with Advanced septic and to warn people about terralifting.

I noticed some signs about a year and a half ago that my septic system was failing. Bad smells and pooling water. I called 2 different companies out to take a look. One recommended complete replacement. The other (advanced septic) recommended terralifting. They explained the process and also mentioned a 2 year warranty. So what did I have to lose in at least trying right? Well, the answer to that question was about $4000 dollars.

Here I am, a year and a half later, with a still failing septic system that needs to be replaced. Oh but the warranty? Yeah advanced septic will only reimburse $1800 of that $4000 and only if I go through their septic designer and them for the installation of that septic system. Which I found advanced septic to be significantly higher than other companies and prefer now to not go through them.
I've spoken with 4 different septic designers/engineers who have all told me that terralifting is just a bandaid and isn't a permanent solution to a falling septic system.
Bottom line is if your septic system is failing, the only permanent solution is to replace whatever component is failing. Wether it be the tank, drain field or both.

It sucks, yes. Septic systems are anywhere from $10,000-20,000 (depending on who you go through and type of system needed).Please don't waste your time or money on terralifting like I did. Just bite the bullet and do it right the first time.

Sharlene D.

At first I was not very happy with the whole beginning to end process with this company. There was miscommunication and I was not happy. I was ready to nix these guys and take our business else where. Adell
( the foreman) came out personally and walked me through what was going on with what we needed and cleared up any confusion. He was very understanding and very apologetic about our experience. He asked that we wait to hear from the CFO of the company about our complaints before going else where. When we did get the call from the CFO he also was very sorry and asked if we would give them another chance to redeem themselves. So we did and when Cassie , the awesome master electrician and Adell came out, they were outstanding and a very awesome team. I wont exactly say how they redeemed themselves, but I will say I would recommend them again. They made it right with us and we are very happy.

Kacey D.

I called on a Saturday morning with an emergency. They were there by Saturday night. Charged me a super fair rate and worked fast and efficient. Matthew explained to me what was going on and told me how to maintain my septic tank better. Great service!

Alex D.

I was looking to get my septic tank pumped and to get some information about the type of septic system that I have, how to take care of it, as well as the location of the drain field. Adel and Ivan were beyond amazing. Adel was able to educate me about my septic system and I feel very knowledgeable now. He answered every question I threw at him. He was also able to show me exactly where my drain field was. They ended up not pumping my tank because the sludge level was only at 6 inches and tanks only get pumped when the level is near 18 inches. So Adel saved me some money! Thank you so much Adel and Ivan! I hope you guys are around the next time I have to get my tank pumped!

Taylor C.

Did customer service die? Bob, who apparently has been doing this for 30 years, does not know how to be friendly to customers. I paid over $700 to have my tank pumped, not terrible, and the guy who did it was very nice and explained everything that he was doing and everything that might be wrong. He then explained that his company could not perform the pipe replacement that needed to be done, but that he'd contact a company to get the job done.

Bob cam out and sent me a $4200 quote to do a list of things that the first guy did the day before. Then, when I called Aadvance to discuss, they put me through to Bob so he could explain the quote....what a jerk!

Bob would not go into detail on how they came to the $4200 price. He added all of the work I had done the day before, pumping, digging, adding risers (i didn't want or need) to the quote and insisted they needed to leave it on there in order to cover the warranty.

Then, to top it off, he yelled that I only have two options: 1) pay him what he quoted to fix the system, or 2) pay someone to design a whole new tank.

The repair was done by a professional for $800, not $4200 that Aadvance quoted me!

Please take the time to reach out to a different company for a quote.

Danny M.

Travis came to look at an issue we were having with a septic tank. We were expecting the worst but he gave us the good news that we didn't really have a problem.
I appreciate the fact that he was very quick to respond to a request for an estimate, but I'm more impressed with his honesty and his ability to relate to a customer.
I definitely recommend A Advanced and will certainly call them in the future if I have any more issues!!

LuLu L.

I can't say enough good things from the help this company was to us during a very stressful situation with our septic backing up into our house on a Friday evening!! From my desperate phone call to the two very knowledgeable techs arriving on time we felt totally at ease. Right after scheduling them to come out (which was within two hours on a Friday evening) the company sent us a text with a picture with name and description of the service tech that was going to be coming to take care of us which we thought was very professional. This is our first home with a septic, in fact we almost didn't buy it years ago because of all of the septic horror stories we have heard. The techs not only took care of the problem but more importantly they took the time and educated us about our system and how to actually care for it properly in the future! Thank you for helping us through our worst nightmare!! We highly recommend this company!!

Tim C.

This company is fantastic. I called late in the afternoon and reported a problem with our community drain field that occurred when a large excavator rolled over and crushed the green risers. I spoke with ROBERT LEACH and he came the next morning and assessed the problem which was major. The very next morning at 7:00 he called me to let me know that they had already obtained DOH approval (required apparently to uncover a drain field) and contacted our HOA manager for authorization for the work. By 7:15, two large trucks and a crew of 5 were on the job. They worked all day and repaired the damage. I could not have been more impressed with their professionalism and customer service. I wish I could give 6 stars.

Vicki T.

I had a same problem as the other people. Had them out to a house I was selling to draw up an as build for the country, and sign off on it . He knew I had put a new tank in. But all of a sudden after paying the bill he would not sign off on it because he hadn't installed it. So he want more money to dig it up and reinstall it. LOL So I had to pay twice for the same work. This is a greedy company, stay away from them.

Had another company do the drawing and sign off on it, all in a week. They could actually go look at the tank and see that it was installed correctly.