A-Abel Family of Companies

Chris J.

Worst customer service I have ever experienced. We called and made an appointment to have our dryer vent cleaned out. I took the day off work for this appointment. I was given a window of 12:00 - 5:00 and at @ 4:15 they call and cancel stating their truck broke down. I understand that happens, so I rescheduled for the following Saturday. Again given a window of 12:00 - 5:00 and receive a call at 8:30 am stating the truck is still down. So I reschedule again for the following Saturday. I called the office on Friday and was told that there were no issues and the truck was back in commission. So again, even after 2 cancellations and reschedules they didn't have courtesy to move me to the top of the list, same 12:00 - 5:00 window of time. Now they are supposed to start running calls at 8:00 am and then low and behold I get another call at @ 11:00 am saying the truck is still down.

I would never call them or recommend them to anyone for anything ever again.....

Marvin G.

The man for the Yellow Jacket bee removal was very professional and he really did a thorough job. Quite impressed as thats one stressful job! Highly reccomended.

Stephanie D.

Water pressure went out on a Sunday night so I called the emergency service line. The guy on the phone was very sweet and walked me through what might be the issue. He said a technician would call first thing in the morning between 0800-0830 to set up a time to come to the house...surprise surprise, no phone call. I followed up at 0845 and the receptionist on the phone had ""Monday morning brain"" and tried scheduling me for an HVAC appointment when I clearly said twice ""No water pressure"". By the time she figured out what a WELL and WATER PRESSURE to ZERO means all of the appointments were booked for the day meaning I would have to pay for emergency service response after 5pm. I have a pregnant renter with zero water pressure. Calling someone more competent.

Sarah T.

Update: A few weeks ago, I had this company come back out to replace my hot water heater. It was old and leaked water all over my house. I ended up with Mike as my technician. He was great! We ran into some problems that were not at all the fault of the company, and he did not complain one time. Basically, we had to bring in HVAC to move some stuff and they came right over on a Friday afternoon go help out. Mike came back on Saturday morning, which was his day off, to finish the job. He said he was not going to leave my family without hot water all weekend. I also needed help from the A-Abel office and Nick to gather info for my home warranty company, and everyone was super helpful and accommodating. Truthfully, I have now used this company twice (original review is below) and they have been prompt, friendly, knowledgeable, and just plain easy to deal with. I will definitely use them in the future and recommend them to others.

Needed a part replaced on my hot water heater. My home warranty company would not provide a service contractor so I had to find my own. Honestly, I used A Abel because I see them advertised a lot. I had no other reason for calling them. The lady on the phone was very nice. She could sense my frustration, and was quick, thorough, and incredibly polite.

The technician, Steve S. was also great. He was very polite. He also had to put up with a million questions from my home warranty company, and he stayed on the phone with them for about ten minutes telling them the same thing over and over, and he was incredibly kind to them even though it was very frustrating to answer the same question over and over. He was able to quickly diagnose the problem, give me a quote, and an estimated time to fix everything. He was kind to my child and made small talk while he was working. I know some people don't care about that, but it put me at ease. Oh! He also wore the little blue booties over his shoes. I hate it when technicians walk around my house without the booties. Bonus points for him putting them on right away!

It does suck that there is a trip charge no matter what. It did cost me an extra 49 bucks because of that, but his quality of service was worth it.

Mark M.

The company needs customer service training. No one cares, lack of follow up phone calls, only reply to e-mails if requested. Had a contract for bath remodeling with a previous employee of A-Able that no one followed through on. Still today after the contract started in Sept. 2016, we have no resolve. And will not get resolve since we have contracted with another company. Stay away.

Scott B.

OUT $1457+. Stay away!!! Negligent technicians!!!

HVAC technician installed a 220v blower motor for a 120v system in February of 2015(wrong blower motor, but I didn't know at the time). In July of 2015 a different technician from AAbel came to my home to perform an inspection/service on my HVAC system. This technician completely missed the wrong motor install even though I told him it was VERY HOT upstairs. He simply said my System is about to go out and I should replace it if I had any repairs over $300. I took his word for it and started shopping for units.
Fast forward to now.... I have a separate company come out to troubleshoot my AC system based on some friends suggestion and the non AAbel technician finds the wrong motor installed within ten minutes....wHAT!!!! I've been suffering with high electric bills and discomfort because of AAbels lack of competence this whole time!!!!
I called AAbel the next day and the service manager apologizes and says he will reimburse for initial motor install, 2 service calls by AAbel, and the outside companies diagnosis($706.50). All I had to do was send him an invoice with the company saying the wrong part is installed.... Awesome, I thought I would have to fight this!!! Wait...
I get an email the next day saying they will not reimburse me, they want to fix it. I explained I will not be letting a company with a history of technical negligence into my home. Besides, I've already made a verbal agreement with another company to fix it based on what the service manager told me the day earlier. They continue to refuse reimbursement. So, I'm out a total of $1457.50, not including the window units I had to buy and future legal fees. Ohhh and by the way, from what The service tech told me that fixed it right, low airflow through an HVAC system can damage it.... Please stay away and tell your friends. I know I have!!!!

On a bright side, a competent technician from a different company installed the right part and its working perfectly.

UPDATE: AAbel has reimbursed me for the original amount agreed upon.

Jason B.

Stay away. Will charge you $50 for a trip charge just to evaluate the job. Once they get there they'll tell you the actual price. They won't tell you that $50 does not get applied to the job at hand. So a very minor repair will cost you $150+. We needed a single elbow joint replaced, $150!!!! took the kid less than 30 min to complete the task.

Find someone else.

Patricia K.

I needed someone to come out today and help with a critter in the attic...

A-Abel here and done within 3 hrs of my call. They were
super curteous. Clean. Fast. Kind. Helpful. It was one of those
service calls you dream of going WELL.

I am so so so pleased with A-Abel.com I think I might even put up a free promo ad for them on one of my local sites - such as ConnectingOhio.com or EducationOhio.com -- that's how much
I liked my A-Abel Service.

~Patricia K. -- Dayton, Ohio 45431
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Andrea K.

I had a able treat my home for insects and paid $138 to do so. I do not want to see spiders in my house and all around the outside that they say they sprayed when I paid $138 to not see spiders! I called them back and told them that I still have spiders and even showed them webs and the tech showed me another bill for $138 to re spray my house and also let me know that it may not have been sprayed well or it may not have been affective due to rain. I refused to pay them again for a service that did not work. I will never use them or recommend them.

Melissa F.

We sent a private message to address these issues, but they didn't care enough to respond. Service was bad. Tub was installed incorrectly and caused a major leak. Read more below:

We were very dissatisfied with the service we received, and even more so that we still have not been contacted for a follow-up by a representative from your company.

We had a leak from our bathtub that caused damage in the ceiling below the bathroom. Upon inspection, your tech recommended we have the bathtub replaced due to rust. We spent $5,000 to replace the bathtub and the walls surrounding the tube. We were told that it would take 1-1.5 days.

Our first bad experience was with the installation schedule, which wound up taking 2 full days. On the second day, work was supposed to begin at 8am. The tech arrived and told us that he, and all other techs, had been called into the shop to have GPS installed on their trucks. Luckily, he was able to borrow a car to return to the job, but the job started late and he took over an hour in the middle of the job to drive to Aabel to see if his truck was ready. He also left tools in his truck, but luckily, we had some tools for him to borrow. My question to your company is, why did the GPS have to be installed at that very moment? Why interrupt a paying customer's job in order to do that? Very bad business on your part and it shows a great disrespect to your customer.

Our next bad experience, and the one that by far will prevent us from ever using your company again or recommending you to anyone else: the tub was not installed properly!!! Unfortunately, after the first use, I came downstairs to find that our tub had drained into the kitchen, the very problem that we had called you out to fix in the first place! An Aabel plumber came out the next day and found several things wrong: a nut had not been tightened and the tub/waste overflow AND the drain were loose and not sealed. It seems as though this type of thing should be checked, and double-checked, before signing off on a job. And yet, we were left with a kitchen full of water due to this complete oversight by your tech.

What upsets me the most is that if we had not had tiny holes drilled in our sealing due to the previous leak, we NEVER would have known there was a problem! How long would it have taken for that water damage to show in our home?! How many other homes have you worked on that this may have happened to? And how long will it take for those homes to show the water damage?

We spent $5000 with your company and NO ONE has bothered to call to follow-up on this issue or even offer an apology. We are very disappointed with your service and lack of quality. We will not be using you again or referring you to anyone else we know.