A-Abel Family of Companies

Theresa T.

We had a pipe burst above our sump pump so the water that was supposed to go out, came back into the basement. So we called A-Abel at 5:39 on a Friday. We called the emergency number and was told it would be $300 just to come out. And he sounded like he really didn't want to come over. But he did tell my husband how to shut off the sump pump. The problem with that is we have a very high water table and keeping the pump off will cause the water to back up. The guy said to call A-Abel first thing Saturday morning to get someone over to check the pipe. My husband called at 8:03 and was told that they were booked solid and couldn't get there till Monday. I now have a new plumber and will not use their other services.

stephanie h.

We got our new furnace on 3/1/19. The techs James and Robert were wonderful, they were prompt, very professional and friendly and knew what they were doing. They also explained everything to us and showed us how to work the thermostat. They told us if we had any problems don't hesitate to call for some assistance. They cleaned up behind themselves. It was a job well done . We certainly would recommend them to others.They're our heating company to call. Thank you James and Robert and the Abel Family for your services.

Amber G.

Their prices are CRAZY HIGH!! When scheduling an appt the receptionist told me it was $50 for a travel fee to come out & that ""IF"" there were any additional costs that the technician would tell me once he looked at the job. The technician arrived & asked if anyone had discussed pricing with me & I said no, not other than the $50. He said it was $50 plus $40 FOR EVERY 15 MINUTES!! That's $160 and HOUR!! I had no choice other than to go ahead with the job because I needed my piping unhooked and water valve replaced so my water would turn off for a kitchen remodel that was happening in less than 24 hours. He came back out after the counter and sink were installed to install the new faucet & hook the piping back up & said that because it was a new product & not the one he unhooked that there was a $300 charge just to put the faucet on, plus the $50 travel fee, plus I needed some piping re-configured to fit the new sink, which he said the parts wouldn't be cheap & at a whopping labor cost of $40 every 15 MINUTES! Needless to say I cancelled the appt., which really sucked because I had set my alarm & woke up at 7:00am expecting them anytime within my scheduled window of 8:00am-12:00pm... after calling the receptionist twice after 12:00 wondering where they were the receptionist said it was miscommunication & they didn't end up arriving until 3:30pm. So I waited 8 hours only to be let down! I will say that the technicians are very friendly, knowledgeable & professional, but at those prices who can afford to hire them!!

Patrick D.

I have used A-abel in the past and have always been impressed but my most recent experience was top-notch! Jacob and his team including Adam and Tyler were prompt, friendly, explained everything and great. Highly recommend them to anyone who needs help with electric, plumbing, ac/furnace/hvac, or practically anything you need. Need help? Call A-abel and see if they do it - if they don't - they might start doing it soon!

Chris J.

Worst customer service I have ever experienced. We called and made an appointment to have our dryer vent cleaned out. I took the day off work for this appointment. I was given a window of 12:00 - 5:00 and at @ 4:15 they call and cancel stating their truck broke down. I understand that happens, so I rescheduled for the following Saturday. Again given a window of 12:00 - 5:00 and receive a call at 8:30 am stating the truck is still down. So I reschedule again for the following Saturday. I called the office on Friday and was told that there were no issues and the truck was back in commission. So again, even after 2 cancellations and reschedules they didn't have courtesy to move me to the top of the list, same 12:00 - 5:00 window of time. Now they are supposed to start running calls at 8:00 am and then low and behold I get another call at @ 11:00 am saying the truck is still down.

I would never call them or recommend them to anyone for anything ever again.....

Marvin G.

The man for the Yellow Jacket bee removal was very professional and he really did a thorough job. Quite impressed as thats one stressful job! Highly reccomended.

Stephanie D.

Water pressure went out on a Sunday night so I called the emergency service line. The guy on the phone was very sweet and walked me through what might be the issue. He said a technician would call first thing in the morning between 0800-0830 to set up a time to come to the house...surprise surprise, no phone call. I followed up at 0845 and the receptionist on the phone had ""Monday morning brain"" and tried scheduling me for an HVAC appointment when I clearly said twice ""No water pressure"". By the time she figured out what a WELL and WATER PRESSURE to ZERO means all of the appointments were booked for the day meaning I would have to pay for emergency service response after 5pm. I have a pregnant renter with zero water pressure. Calling someone more competent.

Sarah T.

Update: A few weeks ago, I had this company come back out to replace my hot water heater. It was old and leaked water all over my house. I ended up with Mike as my technician. He was great! We ran into some problems that were not at all the fault of the company, and he did not complain one time. Basically, we had to bring in HVAC to move some stuff and they came right over on a Friday afternoon go help out. Mike came back on Saturday morning, which was his day off, to finish the job. He said he was not going to leave my family without hot water all weekend. I also needed help from the A-Abel office and Nick to gather info for my home warranty company, and everyone was super helpful and accommodating. Truthfully, I have now used this company twice (original review is below) and they have been prompt, friendly, knowledgeable, and just plain easy to deal with. I will definitely use them in the future and recommend them to others.

Needed a part replaced on my hot water heater. My home warranty company would not provide a service contractor so I had to find my own. Honestly, I used A Abel because I see them advertised a lot. I had no other reason for calling them. The lady on the phone was very nice. She could sense my frustration, and was quick, thorough, and incredibly polite.

The technician, Steve S. was also great. He was very polite. He also had to put up with a million questions from my home warranty company, and he stayed on the phone with them for about ten minutes telling them the same thing over and over, and he was incredibly kind to them even though it was very frustrating to answer the same question over and over. He was able to quickly diagnose the problem, give me a quote, and an estimated time to fix everything. He was kind to my child and made small talk while he was working. I know some people don't care about that, but it put me at ease. Oh! He also wore the little blue booties over his shoes. I hate it when technicians walk around my house without the booties. Bonus points for him putting them on right away!

It does suck that there is a trip charge no matter what. It did cost me an extra 49 bucks because of that, but his quality of service was worth it.

Mark M.

The company needs customer service training. No one cares, lack of follow up phone calls, only reply to e-mails if requested. Had a contract for bath remodeling with a previous employee of A-Able that no one followed through on. Still today after the contract started in Sept. 2016, we have no resolve. And will not get resolve since we have contracted with another company. Stay away.

Scott B.

OUT $1457+. Stay away!!! Negligent technicians!!!

HVAC technician installed a 220v blower motor for a 120v system in February of 2015(wrong blower motor, but I didn't know at the time). In July of 2015 a different technician from AAbel came to my home to perform an inspection/service on my HVAC system. This technician completely missed the wrong motor install even though I told him it was VERY HOT upstairs. He simply said my System is about to go out and I should replace it if I had any repairs over $300. I took his word for it and started shopping for units.
Fast forward to now.... I have a separate company come out to troubleshoot my AC system based on some friends suggestion and the non AAbel technician finds the wrong motor installed within ten minutes....wHAT!!!! I've been suffering with high electric bills and discomfort because of AAbels lack of competence this whole time!!!!
I called AAbel the next day and the service manager apologizes and says he will reimburse for initial motor install, 2 service calls by AAbel, and the outside companies diagnosis($706.50). All I had to do was send him an invoice with the company saying the wrong part is installed.... Awesome, I thought I would have to fight this!!! Wait...
I get an email the next day saying they will not reimburse me, they want to fix it. I explained I will not be letting a company with a history of technical negligence into my home. Besides, I've already made a verbal agreement with another company to fix it based on what the service manager told me the day earlier. They continue to refuse reimbursement. So, I'm out a total of $1457.50, not including the window units I had to buy and future legal fees. Ohhh and by the way, from what The service tech told me that fixed it right, low airflow through an HVAC system can damage it.... Please stay away and tell your friends. I know I have!!!!

On a bright side, a competent technician from a different company installed the right part and its working perfectly.

UPDATE: AAbel has reimbursed me for the original amount agreed upon.