A & A Complete Services

Lynn V.

American Home Shield sent them to our house last summer to fix our central air. We paid close to $800 for refrigerant. A few days after the 60 day cutoff for AHS's guarantee, it stopped working. Because that company refused to honor the work, we decided to suck it up and have it serviced this year. New company came out and said it has zero refrigerant in it and we will end up paying that much again. Both companies deserve zero stars in my book.

Brian H.

My wife and I were directed to this company by my home warranty to fix a problem with my bathroom sink. I waited all morning and afternoon for them to show up. It got past 3 pm and my wife called to see if there had been a problem. As it turns out, all the employee did was take a photo of my house and leave. Then I was charged a $75 service fee from my warranty company(HSA), also crooks, for them to come out and do nothing. Do not deal with these criminals!

Meah S.

I would give zero stars if that was an option! Worst company, and customer service ever!!! We as well had to go through our warranty company, and this is who they sent us. After back and forth for over a month they finally sent a guy who fixed it in less than 15 mins.
The owner is one of the rudest people i have ever meet. He yelled at me when i called the week of thanksgiving becuase we still didn't have heat. He told me I was lucky he even answered the phone!! Excuse me, that is what an owner should do especially since we had been with out heat for 3 weeks prior. Needless to say, we didn't have heat for thanksgiving! Stay away from this company, and the owner!

Yordanka L.

I am giving one star since there is no option for none. Horrible experience with HMS and A&A. Nobody wants to take responsibility for inappropriate instal of a furnace and subsequent equipment and property damage. Both aware of a third party reports on the matter. A&A refuses their fault without reviewing reports and states they do not keep any record of work done. HMS advises me hiring lawyers and sewing to obtain liability insurance info for company since they can not provide. I guess we r layering up and figuring it out in court. Do not open your door to these scammers. All info disclosed above is the very truth and it is a shame that people like this are out there and hustling unaware consumers.

Latria G.

If Zero was an option I would give this company a negative zero. Where shall I begin... The owner came over the first time to fix my A/C it was working but 3 hours later it went out again. So I call my home warranty company and submitted another ticket. The owner called me again set up another appointment and gives me a 2 hour window. The day of the appointment 2 hours later no phone calls no show. So I reached out the owner and told me he will call me back with an update. Well apparently the technician was at my house an hour ago. I got no phone call no nothing. This Eric guy supposedly knocked on my door but assume no one was home because there was no car in the driveway. Really! Someone was home he had to change his schedule to be home.. He was up waiting for this guy, since when companies do not call people to let them know they are heading your way? It's going to be a long weekend for us. DON'T USE THIS COMPANY! I asked my home warranty to use someone else.

Mike R.

Took a week to finish the A/C coil repair, and then a ""contact problem"" which was identified in the outside unit was not repaired. The coil and recharge for the indoor unit cost the $75 service fee plus another $705. Three weeks later, I tried to get the warranty company to send them out to fix the outside fan problem. They could not come, so I had to call another contractor. This was a National Home Warranty contractor.

Sherri P.

The Owner is RUDE and UNPROFFESSIONAL. He came to our house to service our AC Unit through HMS Home Warranty. He told my husband he would order the part and it would be here in 3-5 business days (He wasn't willing to visit the Belleville Parts Store). My husband said we wanted the unit fixed even if it wasn't covered under warranty. We called this guy 3-5 business days later. He didn't order the part and then he talked extremely rudely to us when we showed our distaste for his lack of customer service.

Amy N.

This company was assigned by our home warranty company, AHS, to work on a problem with our AC. We figured out the problem ourselves so I called the company the day before the appointment to cancel. Since the number given went to voice mail, I was left with no choice but to leave a message to cancel. A week later, I received an email from my home warranty company stating that I had a service fee due for work done by A & A. After calling AHS, I was told that A & A said I had a ""missed appointment"", hence the service fee still being charged. That's funny, considering no one ever showed up at my door! We have 2 dogs so I would've known if someone pulled into my driveway, let alone came to my door. I called A & A to speak with the owner concerning this matter. He rudely told me that his technician come out, but refused to tell me who that was or let me speak to this supposed technician, then proceeded to hang up on me. If i could've rated this company 0 stars, that would've been a more accurate representation of my displeasure of ever having to deal with A & A. Thankfully, my home warranty company waived the fee and chose to believe me over this dishonest business owner.

Carlin C.

I had a plumbing problem. I called for an appointment with A&A COMPLETE SERVICES (618-670-8112) on June 15th. I had to wait until today, June 20th before they would come. OMG! I just got off the phone with the owner. He was unbelievably rude, yelled at me, then blamed me for almost getting in an accident while talking to me while driving, and lied to me about the technician he sent out and phone calls he said that he had made to me. I waited during their appointment window from 12:00 noon until 3:45 pm. Since I hadn't heard a single word from them all day, I called their business, which went right to voicemail, and, since I could not get a live person to answer, I left a message asking if they intended to show up today. Shortly thereafter, I was talking on the phone, when a phone call rang in, but I could not get off the phone with the Department of Revenue. This plumbing owner then called back to tell me that he had called me TWICE earlier in the day, (my phone shows NO MISSED CALLS BY HIM) and THAT BECAUSE I DID NOT ANSWER TEN MINUTES AGO, THEY SENT THE TECHNICIAN HOME. I asked if he could come back since it was only 10 minutes ago. Nope. Too late. He said that the tech had come to my door and NO ONE ANSWERED! I said that was not possible, as my huge German shepherd barks whenever anyone even steps on our property. He said he wasn't going to argue with me, and instead said HE WAS CANCELING OUR CONTRACTED APPOINTMENT WITH HIM and I was to use another provider! DO NOT USE THIS COMPANY! They are not reliable and are extremely inconsiderate and rude. I have no idea how they do plumbing work, but you can be sure that if it is in anyway similar to the way they treat potential customers, you'll be sorry. Please pass this along to anyone else in the Belleville, Edwardsville, Glen Carbon area. BE WARNED. Now that I see the other Yelp reviews, I 'm thankful they didn't show!

Michael G.

Technicians were sent out by HMS Home Warranty to fix a non-functioning air conditioning unit during a heat advisory. After fifteen minutes of troubleshooting, the surly lead technician informed me I needed a new control board ($575 job), it would be a week before the part came in, and I need a credit card for your deductible. After more than a week and multiple followups, the part arrived, but the company suddenly closed for business due to storm damage. I called a local guy who came out the next day, reset some internal switches, had our a/c running in 15 minutes, and charged us a normal service call. Incompetent technicians and poor communication--do not use this company.