A-1 Sewer & Septic

Dianne F.

This is the second time I have use Thad A-1 for different services and I couldn't be more pleased. They respond quickly to my issue, they arrive on time, clean professional,and very friendly.This time my tech was Aaron and I was completely at ease and happy with his work.. I felt like a friend was doing the work. The price is always reasonable usually at least half of what the larger companies charge and the problem is always taken care of quickly. After finding A-1 I would never use any one else for my plumbing or drain cleaning needs. Thank you A-1

Dawn C.

Great service and quick response to my request! The price was fair and the staff was knowledgeable and professional. I would definitely recommend them if you need them!

Rachel M.

I have dealt with A1 several times this past year due to a toilet that keeps flooding. The first time they came out, the tech looked at my toilet, said, ""There's nothing wrong with it,"" and left. It overflowed again the next day. A different tech came out this time, snaked it and said it was fine. He told me my kids were probably ""just taking really big dumps"". Fast forward a month and a half. The same toilet backs up again, and this time water starts seeping up through the carpet in an adjoining room. I call again, and this time the tech says there is nothing wrong with the toilet, but we should call a foundation specialist. Again today, the same toilet overflows and water again seeps up through the carpet in the next room. A1 comes out and the tech bumps into a moving box and drops the F bomb in front of my 4 kids. Then he mistakenly walks into the storage room and says, ""There's no toilet in here."" (No shit, Sherlock. You're in the wrong room!). He makes his way to the correct room and we realize the door was accidentally locked from the inside. No problem, I'll go get the key. The tech gets angry, says, ""We don't do locked doors!"" He then storms out of my house. Between poor attitudes and lack of skill, I have not had a single positive experience with A1. I will find someone else to resolve my toilet issue.

Rebecca A.

Fast, prompt and excellent service. We called at 8am on a Tuesday morning and had a plumber here within an hour. Problem solved quickly and for much less than we've payed elsewhere for the very same issue. Will definitely be using A-1 from here on out!

Richard P.

After calling numerous plumbers for two days, A1 immediately dispatched Chuck to fix our clogged drain. He was both professional and personable. When he ran into a small problem, he immediately knew what to do and got us back working again. The price was especially reasonable with the website coupon. Will certainly call again.

Bob J.

Although it took a week to respond (Office manager was on vacation), they responded to my complaint. It impressed me that they followed up on the issue. After a discussion about what happened and what should've happened, we came to an agreement on a remedy. If it weren't for the shower issue, I'd give them four stars for faucet replacement (the leak is still there and they left black marks on the drywall and shower stall). It's just nice to work with a business that wants to finalize the issues before moving on. So I appreciate that. I will give them another opportunity to do work in my house as two of the three projects were done well.

Kari J.

I've used A-1 several times now and each time is just as wonderful as the last. They have always been able to come out same day with no extra charge. Even once it was evening hours. The tech's are always kind, thorough, and explain things well. I don't see myself ever calling a different company.

Rock H.

I've used A-1 a few times now, most recently this weekend. The price is fair (cheap even) and the technicians have always been friendly and professional. Chuck was very courteous and helpful this last time out. Sometimes the phone girls seem annoyed but who knows how many calls they get at all hours of people in a panic! Bottom line is, my main line got cleared in a timely manner so I always call A-1 first.

Ronna W.

First, I want to thank A-1 for restoring my faith that there is still such a thing called Customer Service! My needs were not only listened to, they were met by having a tech out at my house within the hour. Justin, the tech who showed up before expected (I'll add), had a smile on his face ready to get to work. Justin was very informative, personable, and had the job done in less than an hour. Huge Thank You, to the girls who worked to get a tech out to my house faster than expected... Justin, the tech who showed up in good spirits ready to work... and of course my bill being affordable!!!! I highly recommend this company!!!! Customer Service at its Best!!!!!!!!!!!

Christi F.

Following the advice from A1's Dec 6, 2013 blog titled ""How to Unclog Plumbing Vent"", I got on the roof to see if the plumbing vents on my roof were clogged. One was ok and the other appeared to be blocked as water from the garden hose would not flow freely down it. I called A1 on the weekend to see if they could assist me (per their blog ""If your plumbing problem still persists, it may be time to call in an expert. Or if you need assistance with a clogged plumbing vent, you can call in an expert plumbing technician right away. At A-1 Sewer & Septic, Service, Inc., no job is too small--or too big--for us to address""). Chuck arrived as scheduled on Monday only to tell me that he was not allowed on the roof per company policy but that he would still have to charge me a $70 service call. I am disappointed the gal answering the phone did not know the company policy - which would have saved them time and me MONEY!