A-1 Sewer & Septic

L B.

We have been a loyal customer if A-1 for 10+ years until now...when a problem was evaluated incorrectly by one of their plumbers. A-1 would not stand by their work or waive a service visit fee to come back & reevaluate the problem that they missed the first time. Seek another plumbing professional if you want accurate & honest work. It's too bad they are willing to lose a 10+ year customer off a $70 fee.

Angela S.

I was told that their service call fee is $70 but that the amount can be applied towards any work that needs to be done. After the plumber, Charles, looked at my toilet, he said the service call would be $132 because he actually had to do work. I would be charged $15 for a wax ring (these are $3 at Ace), a $90 fee to set the toilet, plus labor. This was all in addition to the $132 service fee. I can't remember the exact total but it was over $300. That's a lot to reset a toilet, but the reason for this negative review is that they changed the service call fee after he realized he would need to do some actual work. It's an ingenious business plan, to set a low service call fee to get into people's houses and then change the amount once there.

Jake D.

Michael was awesome at clearing a very difficult clog we had worked on for several days and were only able to move further down the system causing more problems. He was extremely polite and shared his knowledge with us about future considerations regarding the sewage system.
GREAT JOB!!!
Fair prices!
Super quick response!

THANKS!!!

Sydney J.

Honestly, I wish I could write a better review but being argued with and scammed outweighs the good unfortunately. We have used this company multiple times with success but will not use them again. They do not guarantee their work, even a few days after it's done. The technicians are hard working and polite. Make sure you get all info though before hiring or you'll be paying multiple times for them to ""fix""the same problem.

Kathy H.

Our rental property had a gray water system with a leach line that quit accepting water. My renters, with six children, weren't able to use their kitchen sink or washing machine. I considered that a fairly urgent matter but didn't feel like people at A-1 acknowledged that based on the delays. My first issue with A-1 was with the first scheduler. She told me A-1 would be at our rental property the next day within a two-hour period. I waited at the rental for the two hours with nobody showing up and my time running out, so I called again. The next scheduler seemed confused why I was asking what happened to my tech. She told me they didn't give windows of time and that my tech was not on his way. Due to that perplexing miscommunication and other scheduling commitments, I had to reschedule the tech for the next day. The next morning, I got a call telling me the tech didn't work on that day. So, on the third day, we finally connected. The tech told me to expect the quote within 24 hours. By 48 hours, I finally got the quote only after I sent a reminder. I accepted the offer swiftly, but was told the work couldn't be done for another 2-3 weeks. Our very gracious renters told me they could limp by while doing dishes in the bathtub and laundry at the mat, so we paid half the price of the quote ($1900) and waited. A day before the scheduled work, A-1 called to once again postpone, this time due to a piece of digging equipment being down. I was also informed by them that some of the work would be done by another department and there would be a separate digging fee, probably another few hundred, that was not included in the quote. At that time I was a few days out from the work being done and $1900 in, so I felt like I had no choice but to wait and to pay the extra. On the day of the repair, I showed up to pay the extra, which ended up being for the pumping of our septic tank (where they were running all the plumbing lines into) and more like $900. The workers seemed knowledgeable and were so nice, and I can't fault them for the issues I have had with others. A week or so later, we realized A-1 had taken the full $3800 after completion of the work instead of the $1900 half we owed. We called and were told it would be fixed the next day, a Saturday. We waited several days into the next week, thinking the bank transaction would take a few business days. Then we waited a few more days, but nothing was reimbursed. So we had to call again to get someone to refund that extra money. In all the craziness I am still not sure if we ever paid for digging. I just hope we are done with them and the work is as good as it seems to be.

Michelle H.

I have used A-1 several times in my home so there was no hesitation to call them to clear my septic line to sell my home. Service was great and job was completed all the way to the main line (offered to pay additional if needed to go to main line) and all was good. Or was it? The Tech didn't have a camera on his truck to confirm completion (needed for buyer) so I had to call the company who did the inspection to check the line. They found a significant blockage 60 Ft out before main line.
I called A-1 to take advantage of the 90 day warranty and was told it would cost extra if they came back out and that there would be a significant cost to run the camera after completing the job. How is that a warranty?? It had been 6 days since they had been there! Clearly the job wasn't completed and now I have to pay another company to do the job - CORRECTLY.
Beware! The warranty they claim they have means nothing. I was a return customer but will never use them again and will warn anyone else that they can't be trusted.

John O.

I've worked with 3 different plumbing services during the time that I have been in my home, and A-1 has been far and away the best so far. The technician, Tim, that I worked with was excellent -- extremely knowledgeable and very efficient in his work. I had an issue with my main drainage line and was unable to use my toilets or sink. Another company, after reviewing the problem, suggested that I would need to have a cleanout line installed in my front yard for several thousand dollars. I brought in A-1 for a second opinion and their technician, Tim, was able to address to issue by accessing the line through my basement. Not only was this far cheaper, it was much faster fix, which was essential because it occurred during a time when Coronavirus forces me to be home for most of the day. While it may be possible that a more expensive fix is necessary eventually, A-1 was able to offer me the ability to explore a FAR cheaper solution with no additional long term risk. On top of all this, the technician was out at our house within an hour of the time that I placed the phone call. I can't recommend this company strongly enough.

Bri W.

I've never needed plumbing services before and wasn't sure who to call... However, when the main line to my septic became clogged and the bathroom ""crap"" was backing up into my basement we tried to unclog the line ourselves before giving in and calling A-1! Thomas or ""Tom"" from A-1 was at my house in 45 minutes on a Saturday at no extra charge and had things back in working order in about 30 minutes!? He was was professional and friendly! We'll definitely be having our septic cleaned soon and wouldn't call anybody else.

david v.

Came out just a couple of hours after I contacted them and cleared my kitchen drain. I think it was around $120 after the $15 off coupon on their website. Plumber was no nonsense and efficient. Would definitely use them again

Steve K.

I haven't used these guys yet but trouble shooting over the phone was excellent. They didn't jump to any conclusion to get my business. I would definitely recommend based on professionalism alone.