A-1 Quality Rooter

Becca J.

In mid-November I called A-1 Quality Rooter as my main sewer was backed up and after calling first thing in the morning, they had a technician out early afternoon. Joey was the tech that arrived timely and after explaining the issue, he got right to work. Aside from being professional, he took the time to thoroughly explain (in terms I understand!) what cause the issue and the steps he took to clear the backed up sewer drain.
He took the time and IMO went above and beyond cleaning up the mess the backup left that I had not been able to get to as well as provided a few suggestions on how to clean up the concrete, basement floor since water covered the entire area. Because of my experience with the office staff who originally took my call, but more so because of my interaction and experience with the tech, I will be using and recommending A-1 Quality Rooter in the future.

Amanda K.

Amazing service. Came right away, fixed the issue, cleaned up after themselves and left! Couldn't be happier. 10/10 recommend.

Tim L.

Could not ask for a better service. Friendly office staff, great on site technician. Very timely and a very good price.

Chance V.

We had water coming up the basement floor drain for a couple weeks, it would happen each time we ran the washer. It wasn't so bad when it started but the past few days it got so bad it could no longer be put off. Called up today and had our clog cleared up in no time. Todd showed up in less than 15 minutes, discovered grease buildup was the reason, snaked out the clean out and now the pipes are good and clear. Price was fair and his service was excellent. I wouldn't hesitate to use A-1 again for any of our drain issues. Thanks again Todd. It wasn't ""awful"" to meet you, you were awesome! Chance & Drake

James F.

I had an emergency with a clogged pipe. I called A1 and they came to service it in Avery short period of time. Johnny did a great job cleaning the pipe and locating our septic tank. Beside the great service, he did everything for a very reasonable price.

Michelle M.

My basement had been flooding a little bit the past few days and we didn't know the cause. I called a local plumber and he said it may be due to the sewer line and recommended A-1 Quality Rooter. They were so nice on the phone and got someone there in the same day. Joe came to my house snaked the trap and efficiently unclogged the line to my house. He explained what he was doing and was very patient with any questions I had. I would highly recommend them for any draining needs

MaryAnn E.

These guys just saved my life!! So kind and honest!! I am a satisfied customer and will always do business with them!

John R.

Great Service! Fast and Reasonable Price for what they had to do. Finally a company that dose what it advertises.

Lisa K.

We've used this company several times and we use them at my office, but we had an emergency over the weekend, called and left messages on the emergency number and here it is Wednesday and they never called back. So we had to go elsewhere.

Klair W.

Every once in a great while the chance comes forth to interact with PROFESSIONAL service techs. John Jr. & Joe are the avatar of this Professional service captioned: Rooter.

Polite, courteous, sincere [no hidden crap(no pun intended)in the estimate over the phone], efficient, and both were very personable. John Jr. even gave me a written guarantee at job's completion.

The price to rooter out the main line was very, very reasonable. A-1 Quality Rooter leaves Roto-Rooter in the latrine(again, no pun intended)when it comes to service/work fees.

When John Jr & Joe showed up on time and wiped their feet before crossing the threshold was almost jaw dropping for today's era of vain rudeness(the customer is always wrong and nothing but a bother)and insincerity. And the fact they left the area, which was worked in, cleaner than before the backup occurred speaks volumes of exceptionalism. Also, when they had to transport their heavy equipment through the house down into the basement they were very mindful of their surroundings. Careful and paid close attention to detail and their task at hand.

A-1 Quality Rooter sets the bar and standard for Professionalism in Rooter service.

-TS
Durham, CT