A-1 Plumbing And Gas

Dean B.

BUYER BEWARE - DO NOT USE A-1 AFFORDABLE PLUMBING. They are definitely not affordable, but more importantly, they are unreliable, provided mediocre repairs that had to later be fixed and have terrible customer service. I initially booked an appointment, and they were able to get me scheduled for an 8-9am time slot a few days out. (Perfect!) I stayed home from work to be there for the 8-9am appointment - no one showed. I called around 9am and they said they apologized, for the """"tech didn't see the appointment on his schedule"""". They rescheduled us for 2-3pm that same day and were truly apologetic. Again, 2-3pm rolls around and no one showed. I called around 4:30pm and no one answered. After another try, someone answered and said it was """"outside of our office hours and I'm driving now"""". When I explained that I had two no-shows they said they would look into it and get back to me. No one called me back, and two techs just randomly showed up at 6:30pm. They assessed my bathtub and said they don't have the parts to fix it and would need to order. (That was frustrating but we do have an older tub and I know everyone is experiencing supply issues.) I received a call to reschedule for the following week when the parts came in, so I had a 2-3pm appointment booked. That day two techs randomly showed up at 8:30am instead! Luckily, I had a dog sitter at my house, for we were still out of the state and traveling home that morning. Following that whole scheduling mess, we get home and give my son a bath in the 'fixed' tub...metal shards were coming out of the newly installed faucet, and the new drain plug that replaced our broken one doesn't work either. The drain slowly lets water out. Then we get an emailed bill that I thought had to definitely be an error - nope, they charge $250 per hour as well as parts and such. For the 'fix' that wasn't even 'fixed', we were unbelievably overcharged. They did send someone over to resolve the issues that should have been 100%, to begin with (a few more appointments later...) On top of all of this, the customer service was awful. The receptionist was very blunt and not well-polished at all. I asked for an itemized bill, for maybe there was an error due to how high it was. The woman then starkly rattled off all the invoice details (instead of emailing it to me...). I said a quote would be helpful for clients to assess their options and decide. She said """"people usually request one ahead of time"""" (aka, I obviously didn't). I explained to her, """"I understand that, but it should just be part of your business process/company standards to avoid any confusion or sense of deceit."""" She said, """"well we give complimentary estimates, so had you called and booked for that, you could have received a complimentary estimate"""". Again...why wouldn't that just always be part of the process? But I was not going to keep discussing this with someone who clearly had their mind and poor business practices already made up. I am not sure whom I spoke to - whether it was just an hourly receptionist or the owner. But the way they handled the booking process, the faulty repairs provided and then their lack of etiquette/customer service, I can say I will never use them again and wanted to warn others.

Sean N.

Needed a New Water Heater. Easy to work with, professional and reasonably priced is the best description I can give A-1 Affordable Plumbing. Working with Linda, Suzy, and Yocelyn to get order, permits, HOA approvals and scheduling. We found them to be patient (needed with HOAs) and pleasant. They all worked with us to navigate through the process and to order the best product. When installed, the technician Brian was efficient and clean. He understood how the condo community works and ensured all went well. We are very pleased with our new water heater and the product and service provided!

Michael M.

Brian and Jefferson installled a new water heater. I was very pleased with the work they did. Great price, efficient and friendly service. Answered all my questions and cleaned up after their work was done. Bob B Naples

Patricia E.

Dixie was great! She scheduled us right away! She followed up with when they would be arriving! So nice to have a company with customer service and professionalism! Nick and Marcus came and fixed our issue! Great company with reasonable cost! Will call again when we have our next plumbing issue! Thank you A1 Plumbing!

Melissa L.

I had many workers doing things in my House but never anyone as kind and knowledgeable as BRYAN at A-1 Affordable Plumbing Emil and Celeste Bracco

J T.

I recently had to install new piping in my home due to rust. Jordan is the best plumber I have ever worked with! He was respectful and honest the entire time. He also completed the job quickly! Not to mention, he was quite cute! I wish more plumbers looked like him. Wow! I will DEFINITELY be looking forward to using Jordan at A-1 Affordable Plumbing again for my future plumbing needs!

Adrienne C.

this company is terrible, they left me with no hot water sent three different men and no one knew what they were doing do not use this company

Rebecca E.

Had a leak in my main water line and called this company trying to get an estimate. The lady that answered the phone was terribly rude to me from the very beginning of the call and it just got worse from there. I would never never do business with someone who would treat a potential customer like she did!!

Joan S.

We called several plumbers and couldn't get a quick response from any of them A1 affordable plumbing we called and they said they'd be here between 30 to 45 minutes away . They were here in 30 minutes they took care of all the plumbing needs. everything is working great and they were priced affordably and thanks to Matt and Derek for their help in resolving our plumbing problems thank you and Dixie. You guys did the best work that anybody else could do.. Bellini Italian Restaurant and bar..

Barbara V.

These plumbers were fantastic! They showed up on time to my home and provided excellent service. Their team was able to identify my drainage issues, quote me a price estimate, and complete the task quickly at the lowest price possible relative to all the other companies I received estimates from. Mind you, the issue I had was no easy fix. A-1's diligence and professionalism was extremely appreciated! I will definitely only be using them for my plumbing needs in the future.