A-1 American Services

Kris D.

I'm going to give them a 2-star, based only on the Estimates I received from them. Edited: Bumped down now to a 1-star based on multiple discussions with folks recently about how their experiences went with A1 ""American"".

To make a long story short the best I can: They are way overpriced.

What I needed: 2.5 ton AC unit for the house exterior (Goodman), also replace air handler interior. (Apollo system). I also needed a harder to find Water Heater, a 35,000 BTU in order to handle the Apollo heating. --- Complete new system outside, inside, and water heater.

A-1 American's quote: $10,390.25, reduced to $9,035.00, before taxes and after the ""15%"" discount"".

Guy Smith Heating + cooling's quote: $6,555.00.

I went with Guy Smith, and glad I did!

I guess each person can get their own quotes and see which is cheaper, but DO NOT agree to work by A-1 unless you have gotten at least one other quote first! And based on the horror stories I hear from folks over the years (all seeming to be through A-1 American, or Paramount Builders), why even call the most expensive, and seemingly most unethical company on the block.

I see alot of A-1 Commercials on TV, but for the prices they charge, I see how they can pay for all those commercials..... It continues a general trend for me: Be Leary of any company in this area that puts ""American, USA (etc)"" in their title, then pretends to be patriotic. It is just a ruse to get the phone calls coming in before they quote you with a ridiculously high price for Replacement, and even higher prices on service calls.

Stanley W.

I knew I should have come here first. We call A1 this morning and all was good said it was a $78.00 charge just to come to the house (which I am fine with and understand this) and they would apply/wave this fee if we had them to the repairs. Problem was our main drain clogged up out of nowhere last night 11-5-14. My wife waited for them at the house as they gave us a 4 hour window for them to show and they would call 30 min prior to coming to the house. The BIG problem was an is the $541.00 bill they gave us for only being there for an hour maybe an hour and a half. I have never been charged so much for so little time not even from a lawyer. I will never use this company again nor will I recommend them to anyone I know.

Emily T.

I called A-1 American because of an AC replacement. The woman did not ID herself when she answered the phone so I asked for her name. She asked me for the address 3 times, interrupted me mid-sentence, was rude and falsely accused me of yelling at her. This is inappropriate and unprofessional attitude.

Mike M.

Problem: Main drain backed up hours before all the kids were coming home for the weekend. I went out to Yelp to get some recommendations. I knew I had just hours before everyone would be at the house. I saw the reviews for A-1 American and they were not the best. So I was a little worried.
I began to frantically call numbers. I left messages for 5 different plumbers. A-1 American was the first to call back.
Larry and John came out and assessed the situation. It did not take them long to get the main drain cleared out out and everything was back to normal. I had the same issue only a few months ago, so they walked the yard and pointed out why I might be having the problem. I am looking into it. They didn't have to do that, but they did.
The information could lead to a permanent fix. More to follow. I would recommend these guys. Larry and John are master plumbers in my book.

Tony S.

never again will i call this company they charge unreal prices and told me if i write a good review they would send me a 50.00 dollar gift card. what a rip off

Shannon S.

A company I would NEVER use again. Beware! Came home from the hospital post C-section to a house that was HOT. It was an emergency situation. Called A-1 American and 2 gentlemen showed up said they could get it done today. I learned a valuable lesson that day. My 2 & 1/2 ton unit (it should only cost up a $1000. per ton) with labor and a new thermostat cost me $4700.00. In reality it should only have cost me right around $2800.00-$3000. at the most. Thank God I have an Uncle that has been in the A/C and Heating business for 25 years. Oh it gets better. They didn't change out my air handler. My handler was a 10 sers and the new outside unit was a 13. Fast forward 3 months later and my A/C unit keeps freezing up. I called A 1- American and now they want to charge me $3600.00 more for the air handler and a light in the attic. Now my home is only 1393 square feet. Who would pay $8000 dollars in A/C work on such a small home. I ended up calling around and after 4 estimates the air handler work would cost me only $1200.00

Each company that came out looked at my paperwork from A1-American and said the same thing, ""you got ripped off sweetheart or "" Someone took you for a ride."" How do you sleep at night knowing you ripped someone off in a dire situation? Very unprofessional practice.

Vicki L.

wow....i don't know anything about heating/cooling units...after reading the reviews i am wondering if i got taken advantage of.....i paid 5,300.00 for a goodman unit....the circuit board had shorted out and partially melted....the freon was squirting out after a new board was put in....john and larry were professional and nice and came out right away......they did need help with completing the wiring as they combined two systems....

P G.

Horrible company. The Tech came out gave my wife some vague description of the problem with outr ac. Then when she called the tech again to get a more detailed description he told her the motor head was fried. There is no such thing as a motor head on a blower motor. They ended up quoting us $2600 dollars for the repair. What they didnt know is that we have a family member that does HVAC for a living. The part is less than $200 dollars and takes minutes to replace. Total rip off they are disingenuous company with no ethics. My wife is 7 months pregnant and this is what they do. Shame on them no matter who you use don't use A1 american.

Valerie S.

Don't call these guys, they tried to rip me off by selling me an new unit for $5000-$5500 and they tried to sabotage my unit by loosening the bleed off valve on my Freon. I had another company come a few hrs. after A1 and the only thing wrong was a capacitor on my condenser unit. They guy said it was obvious & showed me the swollen capacitor. He also noticed my bleed off valve was leaking and fixed it for just $250. He recharged the 1 lb. of Freon that had leak out in the couple of hrs between A-1 and his arrival. my unit would have probably had to be replaced if the 2nd company had come a few hours after A1. To boot I had to pay A1 $87 for The ""service"" call. 2nd company was E.L. Sawyer ac/hvac they were great :)

John C.

My 11 year old Hot water heater finally gave up yesterday morning. Used A-1 to diagnose, replace, install new and take away old unit. John & Larry were very professional and I was very appreciative that they accurately described what they needed to do, when they could do it and how long it would take. They did not leave a trace of a mess behind. While, I think if you had time to bargain hunt, you could find a better price, but for me, the speed and reliability was worth it.