A-1 American Plumbing, Heating, and Air Conditioning

Rudy H.

J.C. came out to my mom's house in Newport News to fix a hot water heater thermostat which is a trailer the guy came in and took a look at it my mom asked him about the the Senior Citizens Discount because my mom is 73 years old and disabled and she did not receive her discount as he promised her he then got a phone call and he was rude with the caller. The thermostat that he put in seems not the right one it's extremely scalding hot even on the lowest setting possible plus my mom is just on Social Security and charged her an outrageous price just to put in a thermostat which is probably the wrong one to begin with we need to have a manager or supervisor to call me to discuss this further I don't think that the technician knew what he was doing he should know what thermostat to put in like I said I've got it on the lowest setting possible and it's still scalding hot to where it would burn my mom for 3rd degree burns her name is Carolyn Smith at 165 North Redwood Court Newport News Virginia 23608 and I'm her son Rudy Hux and I live at 414 Wolf Trap Road trailer 46 Yorktown Virginia 23692 phone number is 757 660 3348. We're here on the television for your advertisement that y'all are A1 American that y'all are the best well I think that is pretty much a misinterpreted advertisement you need to watch your employees and get some good ones if you want your advertisement to be the right type otherwise your advertisement is a Contradiction and just saying that you are A1 when you really aren't. Poor advertisements. I need a experienced technician to come out and really fix this thermostat the right way. And give my Mom her Senior Citizens Discount and another discount for her having to burn her hands and putting her through this emotional state, where she's unable to stand for long periods of time. Her number is, 757-969-5637

Thank You, Mr. Herman R Hux Jr, Owner of HUX ROADSIDE SERVICE AND TOWING. 03/31/2018 07:42

Cheryl F.

I had an appointment scheduled for Friday afternoon to take care of a plumbing leak that required water to be shut off to the entire house until repaired. Checked in with company at 3:30 to make sure things were still on track, they couldn't tell me when someone would be there, just that I was still on the schedule. At 4:45 I get a call saying they weren't going to be able to make it, but could PROBABLY get to me on Monday! I had an appointment, if you couldn't handle my request, tell me so and I'll go with another company. Now it's too late to get someone else out and I'm without water for the entire weekend. Do NOT call this company, they actually hung up on me when I was upset that they overscheduled and left me in a bad place.

Jim J.

Don't bother. Called for a plumbing issue and took the day off work. Mid day when the plumber was supposed to show I got a call the he had called out sick. Sick I understand, what puzzles me is why they waited half a day when it was too late to get another company to come fix my problem.

Lynn M.

I am embarrassed to have to admit that I made such a costly mistake. I was charged $1200.00 to have a part changed (literally took 5 minutes) behind the shower panel (there was a small leak) and to have the bathroom sink unclogged. Very foolishly, I paid up front as they require because the technician made the job sound more elaborate. To top it off, when I asked to see his plumbers license he told me he was not allowed to carry one. But to rest assured that the company provides training. Um...that means he had no license.
I'm sure this company relies on fools like me who just want the job done (I worried the leak would worsen) and not on repeat clients.
I really can't believe this company is in business . I'm sure many of us are subconsciously suckered into calling because they appeal to our sense of patriotism (American flag etc..)
The word has got to be spread that they are really taking advantage of people. I easily overpaid by at least $800.00. No summer vacation this year. Thanks a lot A1 American...

Eric B.

Customer service. One word, terrible. I had a question that I guess drives a technician to come out to answer. If the answer was ""no I can't do it"" I still had to pay?

All I wanted to know, I I could move my water heater into the garage and get a quote to do so... I am very disappointed. They have several commercials that made me think they were the perfect fit.

Tracey L.

We called A1 American to repair our AC system we were previous customers. The tech who came to our home stated that the power pack needed replaced and that the board blew when he was in the attic with the unit. He stated that our AC was too old to repair and charged us 596.13 and quoted me almost $11,000.00 to replace my unit. He left my house with my wiring exposed, my thermostat off the wall wires hanging and my house 92 degrees not repaired! I called another company and this man a truly qualified HVAC Master Tech stated that my unit does not have a power pack and the board had not been replaced he showed my my original parts and found the problem to be on the outside unit he had it fixed in 1 hour and charged me half of what A1 American charged me. THIS COMPANY IS A SALES COMPANY NOT A REPAIR COMPANY! I AM CONTACTING BBB & DPOR they have a laundry list of justified settled complaints and injustices! THEY ARE CROOKS! Side note we are Retired Military and their ""Rewards for Military Families"" is Robbery!!!

Jill A.

They SUCK. Came to the house about 3 times. Burned up our thermostat and tried to charge us a fortune. Had to call someone else to fix their mess.

Bonnie B.

I'm only comfortable with this one star because I was told the technician was very nice. However, my tenant had a very slow draining kitchen sink, which we snaked several times so we knew it had to be something different than a clog. When I called, they were very quick to schedule, which was great, but they neglected to let me know what I would be billed for or that I'd be required to pay at the time of service. I confirmed the phone number and the appointment and went about my day.

Flash forward to appointment day: They called my parent's home phone number- where I don't even live- to let my mom know they were on the way for the appointment. I never provided their number, only the address to make my house easier to find (it is next door). Luckily my mom was there so she walked them to the house.

The technician was there for about an hour and said they thought the pipe fitting was the wrong size. Those pipes are original to the house and have worked perfect. They were willing to come back out to replace it for close to $700.00.... did you catch that?? $700.00!!

Then after not even fixing the issue, they promptly billed my mom for $223.50. Ridiculous! They charged me for their drive to Williamsburg, which they advertise servicing, and incorrectly assessed the problem. I had another plumber come out to fix the actual problem, he was there for 1/2 a day and only charged $160.00.

There were all kinds of things wrong with this situation and I hope anybody reading this really takes caution, should they still decide to go with A-1.

Nick M.

A-1 installed a $300.00 (at most) contractor grade water heater. I had already drained the old tank and disconnected the 240VAC electrical feed before they arrived. They also had easy access to the tank. It took them less than an hour to sweat-in the hot/cold copper tubing, install a cut-off valve, pressure relief valve, fill the tank and pressure test it. Most honest plumbers charge $550 to $750 for the same service. They charged us over $1800.00. They said it would have been over $2000.00 if we didn't have the Military discount. My wife and I are retired with fixed incomes.

Well, NOW you know how they can afford ALL of those TV commercials. We complained vehemently, so they said they would refund us $100.00. I told them what they could do with it. The upper and lower thermostats have already failed, so I replaced them myself. I would rather drown in 10 ft.of raw sewerage before calling them again.

STAY AWAY!!!!!!

Nick M.

Kimberly B.

A-1 came out to our house, and repaired our garbage disposal in record time! I was so relieved as I was having a party that night, and freaking out I wouldn't be able to use it and that guests would smell it. Thank the lord they were done before anyone arrived. I'll use them again.