911 Rooter & Plumbing

Tim B.

Here is the deal with this company. They won't give you any price over the phone for the work to be done. I had a clogged kitchen return at a rental unit right before Christmas, and they were the only ones I could get to come out that day. However they would not give me an hourly rate, or even a ballpark estimate over the phone. They say they will tell you the cost once they get there. I would NEVER normally do business that way (who would) but I didn't want to leave my renters hanging over Christmas so I agreed.

Once the tech showed up he told me it would be 400 dollars for 10 minutes work. I was floored, but figured it had to be done for my renters so again I agreed. No big deal, lesson learned and I would never use them again.

Well I received an email asking for my feedback, and of course I gave them the lowest rating. I just received the most insulting response from a company I could possibly imagine! Basically telling me I don't know the difference between paying for quality work, when all they did was snake a drain. What a joke these people are. If you look at their response below, you can see how aggressive, defensive and insulting they are towards their customers. I guess that's what you are paying a ""premium"" for, to be treated like garbage! Do yourself a favor and stay clear of this place, literally any other company in town would be a better option.

Jeff W.

This is the most expensive rooter company in town. They charge a $150 just to show up and then charge $700 for a 20 minute job. Do not use them they have no care for customers. Router town does the same work for $95. And much better employee contact experience.

Julia C.

We used this company to winterize our sprinklers and that turned into a nightmare. First of all they are overpriced. We paid $150 for winterization of the sprinklers but we were ok with that because they stated that they guarantee their work and if there are any issues, they would take care of that. When we turned on our sprinklers this year, a few of them were leaking. We called this company 3 times to fix the damages that were caused by their work and twice they sent people that had no idea what was happening and were not interested in trying to figure it out and just told us that there is nothing wrong. But the sprinklers were leaking in multiple spots!!! The third time they sent a ""professional"" that told us ""oh, it is wear and tear"". Our sprinklers were fine until these people worked on them. When we tried contacting management asking for the resolution, no one cared to even acknowledge the issue and contact us back. Worst experience ever! They don't care about customers, they only care about taking your money!!

Tim M.

Do not hire 911 Rooter and plumbing. They are either the most inapt plumbers, or the most conniving conmen. My friend had a mainline sewer back up over the weekend. The 911 Rooter and plumbing contractor showed up with only a 25 foot snake and was on able to clear the mainline, but charged $700 for his failure. And proposed a solution that would cost $2000 to remedy the mainline. Today (after dismissing 911 yesterday - not falling for his swindle), we hired a completely different plumbing company who showed up with a 100 foot snake & cleared the line for $35. Don't be a fool. Don't hire 911 Rooter and plumbing.

Claudia D.

I called to have someone come to clear my drain. The gentleman pictured arrived at the end of a 2 hour window. The operator said he was at another call and would call prior to him arriving. They said it was $150 service call because it was after hours. I paid it because when I got home from work my laundry room was backed up. When the technician arrived I am pretty sure he was not on his way from a call. He was perfectly clean and pressed and for a large man he had not even broken a sweat in 85 degree weather. I have a 2 way clean out right by the drive way. The technician looked at me with a straight face and quoted me $753 on top of the $150 I had already paid. $900 to snake a drain NO WAY!!! Then he had the nerve to say we dont charge by the hour we charge by the job. Rooter Town came the next morning and for $95 and 20 minutes worth of work my drain was cleared. Now I know why he hadn't broken a sweat because he made more than the guy that actually cleared my line and he was at my home for no more than 8 minutes. SHAME ON YOU 911 Plumbing and Drain!!!! Do not use this plumber they are only looking to make a fast easy buck without actually doing the job and if they do the work for you it will be at a premium cost to you!!! I attempted to contact them with my issue via e-mail and never heard a word back from them. Please do not make these con artists any money. They are not in the service business they are only out to take advantage of the customer.

Tom M.

I called them because one of my sprinkler heads was leaking. When they arrived they told my wife that the reason the water was pooling in that area of the yard was because the ground was saturated. So if the ground wasn't saturated I wouldn't have a leak? That was the biggest line of BS I have ever heard since you can still see water actively coming out which means the valve is not closed completely and water is still flowing through the line. Thank goodness we weren't charged for this visit since the service was subpar. I can't recommend them at least for sprinkler service.

Matt L.

Criminal prices!
They charged nearly $1300 for a 30-45 minute pipe unfreezing procedure.

Liz H.

911 Rooter & Plumbing was an absolute godsend from the minute I called. I host an Airbnb property in Denver and the previous guests had clogged the toilet, and I only had a couple of hours before the next guests were due to check in. I called a few other plumbers in the area who weren't able to make it over for a number of hours, but when I got in touch with Angela at the 911 Rooter office, she immediately understood my rush and did everything she could to get someone over to my house as quickly as possible. Within 20minutes, Caleb and Bob showed up. The technicians were professional, friendly, and really helped me out with what turned out to be a nightmare situation. The Airbnb guests had tried to flush some sort of small animal down the toilet, which they got out, disposed of, documented for me, and then consoled me as I broke down in tears over what awful guests we had just had. I will never forget their kindness and support and have never been happier to have called the plumber. A million thanks to the entire team who made a horrible situation, bareable.

Ryan P.

Jose was very professional and respectful in my home. He did a thorough job and did not cut any corners. He was very honest and straight forward with what the issue was in my house. Jose also came to my house on a Saturday night with only a few hours notice in the middle of my Halloween party! He won the costume contest. The only complaint I have was the cost of the project was very expensive and much higher than I expected for an underground pipe repair. Although the total cost was high I feel comfortable that Jose did the job right the first time. The company also gave me a great 12 year warranty.

Vanessa S.

Very reputable company. They stand behind their work and truly have a lot of integrity. I highly recommend this company.