911 Mechanical

Chris O.

Their sense of urgency...well lack of...sucks. called last Saturday and left a message about my baseboard boiler/water heater and the error numbers that gave me. MONDAY morning I called about getting some one out here. Wednesday afternoon..The tech came out, called the manufacturer about the problems. I need another motherboard, mind you that they replaced last December. Tech calls for replace and was told the manufacturer place had 1 and put it on hold so 911 could pick it up on Thursday comes and nothing. Call this morning (Oct.18, 2924) and was told that wasn't the case and they were going to mail it. So in the mean time, no heat & no hot water. This unit was highly recommended when first installed and had problems right from the start. I'm really sorry I got the boiler

Ashley T.

This was for a QUOTE....ending up going with another company that matched their quote and came in a bit cheaper. I can't speak to their work, as we didn't go with them, HOWEVER, they were very informative and professional and will keep in mind and share with friends. Thank you!

Dan M.

I've had this company come out a number of times and the process was picture perfect each time. On this occasion, we had a pipe leak over a water heater Keith P. Came out in a timely manor, took care of it quickly and thoroughly. He was professional every step of the way. In an age where it is difficult to find good repair persons or companies, these guys are rare and golden.

Elyse J.

This company was referred through our Home Protection Plan, and was one whose service we had not used before. Jeff the 911 Heating Tech arrived on schedule, wearing a mask and freshly sanitized. He was courteous and friendly, while very thorough and honest in his assessment of the problem. Jeff worked competently to replace the blower motor; he really cared that his repair wouldn't require further service. Happy to say the heat is back on, and Jeff was impressively professional.

Andrew S.

The technician I had was great. Definitely great at his job. Had two HVAC systems installed by them. One works great, the other, have had several issues. One of the customer service guys is great. But the time to call back or schedule isn't that great.

Alison B.

Overall positive experience, the installers worked very hard in the pouring rain to install our new furnace and AC. The installers did a great job cleaning up after themselves and didn't leave a trace when they left. They took the time to explain all the new functionality of our furnace & AC. We were provided multiple quotes and options, including options for very economical pricing.
The installers did not wear masks, but were outside or isolated in the basement most of the time.

Joe A.

This company does not stand behind what they sell even when it is under warranty. I highly discourage anyone using this company due to their pathetic service and support.

Merna S.

This company is so hard to get a hold of especially in need of emergencies caused by THEIR MISTAKES. Endless leaks on a NEW plumbing system (newly built home). They have caused so much damage to the electrical and drywall in the home. Definitely steer away from this company! They are not worth paying a dime for their garbage work. I'm not sure how this place is in business hence so many other bad reviews. Not a single positive review. This company is an embarrassment. They have no idea what they are doing and there is no way their plumbers are educated in this field. Truly pathetic. Causing so much damage in my home I can't imagine how many others they've caused nightmares for!

Den R.

Called them out to quote a new furnace/ac unit. Gave us what we thought was a good price, with rebates. Arrived to install on time as expected. Spent over 12 hours on install, apparently one guy of the two was a 1st day'er and no real help. They busted out the bricks on my outer wall 3x as wide as needed, can't find bricks to replace so I have an odd messy patch of mortar. Routed the white pvc pipes thru my water pipes way too close. Had to finish the next day. House stunk of nasty glue real bad. Running furnace made the whole house smell bad for almost 48 hours. Also pipes hum and rattle when it runs. Terrible installation. AC unit placed sticking over pad and obviously out of landscaped area. Also wired my wifi thermostat incorrectly, then tried to charge us $100 to rewire/fix it when the air didn't work 4 months later. Finally did gratis.

I will say girls on phone were very helpful in submitting needed rebate forms, etc.

Called to talk to owner, never around, no call backs, doesn't care.
Definitely regret hiring, strongly not recommended.

Irene B.

If I could give this place DOUBLE ZERO!!!!! I WOULD.

This place has terrible customer service. This pass Monday 911 sent their(Comfort Consultant) representative with the initials ""VLC"" to my home as I was interested in a Furnance and AC. After explaining my interest he was more interested in a commission and tried selling the top of the line units amounting to $14,000.00 He then promised to send me estimates and I never got one. Just like these other reviewers they are TRULY!!!!!!!! UNPROFESSIONAL!!! I would not give any of these people a DIME of my money.

I used Lakeview Mechanical they are great and care about working with customers. I also learned after buying these top of line units if after 10 years they stop running, parts cost in the 1,000's to fix.

911 Mechanical should be ashamed of themselves. Buyer beware, if you got these unprofessional folks to come out and follow up would be a miracle. Watch out for their false advertising in mailers.