615 Plumbing

Caleb B.

615 Plumbing charges for an attempt, not a service guarantee.

I had a leak in my laundry room and they wanted to charge $500 to unclog a washer line. It was going to be that or several thousands of dollars to build in some features that could help prevent leaks in the future. Not being able to justify the expense to renovate the area, I settled for the unclogging of the line.

After not being able to clear the line on their initial attempt, 615 Plumbing left the job with no return to attempt again. They left my washer lines clogged and would not come back to try again. I asked on three different occasions if they would try again, and they said only if I would pay for the renovation with thousands of dollars would they deduct the cost of unclogging the line like originally implied.

Please understand, you're paying for an ATTEMPT at a service, not the COMPLETION of a service with 615 Plumbing.

EDIT: Though they've replied below with information regarding this job with details on a 'collapsed line', that was not communicated to me as to why they apparently couldn't clear it. They had told me they could use a camera wire to scope out exactly why it seemed to be clogged for an extra charge.

Jennie D.

The work that they did was good, however it was not what we requested. I called to get an appointment to fix some minor leaks. Technician came and convinced my elderly unknowing husband that we need a whole new water softener and that the one we had and never used was outdated. 1. I didn't call about the water softener 2. You made it seem like that a New water softener was the only option 3 you quoted us a price and said you would give us an $800 discount (that was never taken off the total price! 4 . I left messages with Jennifer at least three times for management to call me and get me a detailed invoice of everything that was none along with cost and labor never received. I strongly believe they took advantage of my husband knowing we did not need a brand new water softener. Our total price was $4800 for something that should have not been. I know they try to talk people into other items because the very first time we used them they said we needed a whole new kitchen sink. After I told them To just fix the leak and I didn't have money for a new sink and we went back and forth the leak was fixed and never another problem with the kitchen sink. Where are the morals of this company is this how you run a professional business getting over on hard working everyday and elderly. I want the next person to ask questions and don't just go with what they say if it do t sound right it's not right So how do rectify the $800 discount and me wanting a complete and full copy of the invoice with the charges?

Lydia P.

I decided to do some renovations in my kitchen and the plumber quoted a little over $1800 to put in a new sink and garbage disposal. The cost was extremely pricey but I could not wait a week for the most reasonable plumbers to come out. Now today a couple of weeks later on Christmas day, the piping comes loose and flood the kitchen. We called the facility that states they are 24/7 and are told that they cannot get to us until Tuesday and notified us that we may have to pay a diagnostic fee. A diagnostic fee really??? In addition the rep seemed like she was frustrated because I questioned it. she stated she has a blurb to read and does not have access to warranties or anything that could put my mind at ease. But sitting in my shoes for just few minutes. $1800 is nothing to thumb your nose at, and for that kind of money I spent nothing better not come loose and if it does we damn sure better not have to pay any fee let alone a diagnostics fee. i understand that it is the holiday but if faulty work is an issue then should the company not do what is necessary to right the wrong. As now my holiday is ruined with a busted pipe, wet floor and cabinet, and $1800 gone that I will never get back. My mistake for not waiting the darn week.

Ashley V.

Do not use 615 Plumbing. They are a complete rip off and I wish I read the reviews prior to scheduling an estimate that cost me $80. They quoted me over $500 to simply unclog my kitchen sink. Absolutely ridiculous.

Norman H.

615 plumbing is a rip off .they replaced a $100.00 part and 1 .5 hours work and charged me over $2000.00 after i payed them i found a company that said they would have done this for $400.00 stay away from 615 plumbing they will take advantage of you .

Erika U.

The business model for this company is seemingly getting as much on site estimates as possible. Their pricing is predatory (to say the least) we had four bolts to be replaced on a toilet (two attaching the tank to the bowl that and two attaching the toilet to the floor - all were rusted). The minimum quote for the work was $847 and the options went as high as $1200. Another company came out and did the job for under $300. I am amazed that this company is in business because they certainly are shafting the consumer. Please be weary, unless you don't mind wasting money. The guy that came out was very cordial and professional.

I cannot speak to the quality of the work

James T.

I have used 615 Plumbing twice in the past few months. Both times I found them to be prompt, professional and the pricing was fair for the amount of work performed. I would recommend them based upon my experience.

Jeremiah H.

I had a water leak from the meter to my house they quoted me $3000 had another company come and fix it for $300 make sure you get a 2nd quote or they will take advantage of you

Jake O.

615 Plumbing is great. They were fast to respond, fast to provide a quote (which was very resonable), and wasted no time getting started. They explained to me what was being done in an easy to understand manner so that I was aware of everything they were doing. All of that was reflected in their invoice so I knew exactly what I was paying for.

In and out, job done, could not be happier.

Chris C.

Great response time and very easy to communicate with. They quoted us quickly (via Yelp) and had someone dispatched to our house the next day. When we realized there had been a slight misquote by the technician, they immediately took action and put a check in the mail for a refund that arrived two days later. Couldn't have asked for more prompt action, and I was impressed by their business integrity. Would certainly use them again.