5 Star Plumbing
Company Overview
7 years ago, we founded 5 Star Plumbing with the aim of delivering exceptional customer service and high-quality workmanship at affordable rates. We believe in maintaining high standards without cutting corners for cost. Our pricing is fair and competitive, ensuring you receive quality service done correctly. By keeping our overhead low, we pass the savings on to you. Our team is ready for same-day service and 24/7 emergency calls. You’ll find our water heater installation prices 30-40% lower than those of our competitors at large retailers, and we treat every home as if it were our own. If you discover a lower price, we will match any written estimate from a reputable company. My wife and I started this journey seven years ago, rooted in Norfolk, VA. I’ve spent 23 years in plumbing, driven by my passion for the trade. I strive to offer cost-effective solutions without compromising on quality. Customer satisfaction is our top priority, and we consistently go the extra mile. Thank you for trusting us with your plumbing needs.
Business Services
- Bathtub installation
- Bathtub repair
- Drain installation
- Drain repair
- Faucet installation
- Faucet repair
- Garbage disposal installation
- Garbage disposal repair
- Gas line installation
- Gas line repair
- Hot water recirculation pump installation
- Hot water recirculation pump repair
- Hydro-jetting
- Plumbing inspection
- Plumbing installation or replacement
- Plumbing repair
- Sewer installation
- Sewer repair
- Shower installation
- Shower repair
- Sink installation
- Sink repair
- Sump pump installation
- Sump pump repair
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- Water pipe installation
- Water pipe repair
Business Location & Hours
| Mon: | Open 24 hours |
| Tue: | Open 24 hours |
| Wed: | Open 24 hours |
| Thu: | Open 24 hours |
| Fri: | Open 24 hours |
| Sat: | Open 24 hours |
| Sun: | Open 24 hours |
Recommended Customer Reviews
Alan T.Worse service and crooked plumbing service ever, very shoddy and shady business. It's ran by a husband and wife team that essential want to get quick money and move on without fixing the problem. They also run under Underbudget plumbing name. Be ware and save your $$ and don't use them. Our management company has used multiple contractor in the past and this is a worse one. We love to support small businesses but this one is definitely a very shady one.
Travis T.Had a clogged sink, which required snaking. Quoted 150 but clog was more in-depth, and was charged more, perfectly normal. The first day cost me 300, then said he had to come back the next day which cost 300 more. Was some shady pricing. In total cost me $600 and the drain was still clogged. Called the rotor-rooter company after 5-star plumbing and the guy unclogged it in 10 minutes which cost $420. I would not recommend 5-star plumbing, I believe the plumber to be inexperienced and slightly shady in pricing. Stick with the pros
Reply to owner: I see you changed your first reply which is fine ( in photos). If you no longer wish to refund me. To reply to my issues: you said a price via text of 300 dollars then sent me and invoice for $360,( in photo) citing you checked the pipes. Only after being confronted with the issue, did you come up with ""I went over the rental time for the snake, therefore I would be charged"" This is my issue, besides another company coming in and resolving the issues in less than 30 mins. You told I had a collapsed pipe in the front yard (photo), to which roto-rotor found no evidence.(photo)
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