5 Star Plumbing, Heating & Air

Steven K.

This company was called out to bid on a re pipe. They actually had the nerve to ask me how much they should charge. They did not secure any of the pipes in the house except for 2 galvanized straps on the copper pipe. It is a huge No-No to use galvanized Parts with copper. After they left and the water was turned on my pipes shook horribly inside the walls. They were called back to finish the job. They did not do so at that time and argued that it was fine and supported enough. They told me that they only needed to run supports every 12 ft under the house which is not correct. That is only for a straight run, not bends and corners. They have heavily rely on a Ridgid crimping machine which does not make for tight clean work. Attached are the many, many horrible pictures of their plumbing job which surely would not pass inspection. They started the repipe in early January and now it is almost the end of February in a couple days and it is still not finished. The plumber that came to work on the house last let my dog out multiple times, showed up late, and lied to my face saying he was getting parts and would be back and never showed for the rest of the day with no call. He forgot to tell his partner though and his partner told me that they were going to another job and had no intention of coming back. I have never been so disappointed in a contractor's worked in my entire life and I have been in construction for over 25 years.

Daniel M.

Warning: take these reviews with a grain of salt. 5 Star pays for Yelp reviews by offering discounts if you leave a five star review before they start work. That should have been a warning sign!

They did eventually get my job done, but the technician was pretty inexperienced and it showed. Took him three trips to Home Depot and seven hours to get a pretty simple job done. Wasn't worth the amount they charged.

LaBrenda T.

Excellent plumbing company. The plumber was knowledgeable and punctual. When I called the office dispatch said that they could send someone out today and they offered a free estimate. I will be calling them back for another repair job.

April K.

Booking someone around the new year holiday was probably a mistake because just getting ahold of someone to schedule took forever. Then the technician was an hour later than the window they gave us, so we waited a full three hours for him to show up. He didn't seem to want to scope the sewer line, which is the service I had specifically requested when I booked. When I asked how much to scope the line, they told me it's a free estimate. He did it but it took a long time and they charged $385, which seemed really high for the service performed. At least once he got working, he seemed competent, but the whole situation was less than amazing.

Mark W.

I had a leak behind my front sink cabinet..Didn't know what to do so I called 5 Star..They immediately started to work the plan..Within 2 hours on a Sunday.... Christian was on the situation and handled it with the utmost care and concern...This Company should have a 10 star rating..I'm pleased with the pricing and the overall professionalism I seen at my residence..HIGHLY RECOMMENDED!!!

Justin B.

I called 5 Star Plumbing out to my house, to replace a water pressure regulator ($100 part at Home Depot) and was given a quote by Jacob of $1,000 to replace the regulator and the shutoff valve ($25 part at Home Depot), which he noticed had a small leak... in my sticker shock, he proceeded to go sit in his van and ""call the boss"" to see if they can give me a ""discount"" only to come back with a price of $975!

I work from home and strongly like to support local business, even when i can do something myself. Long story short... that quote is OUTRAGEOUS and when I asked for the breakdown of parts versus labor, i was told ""it's about half and half"" but was assured it included a 12-month warranty.

So first, I'm sure Jacob (or the company) paid less than the $125 for the parts that i got from Home Depot.

Secondly, I ended up doing the work myself, in the dark, after my workday had ended... and completed the effort in under an hour (with a 12-month warranty on the parts).

Now third, as I work in a service industry myself, and charge an hourly rate for IT services to my customers, I am baffled how an hour (or even two) of ANY form of labor could cost $875.

I would highly recommend against using this company for your plumbing needs. Either they charge roughly $435/hour or more for labor, or this technician is dishonest and looking to take advantage of his companys customers... either way... definitely not someone I would EVER do business with or recommend for plumbing.


Response to Owners Reply:
Your employee should of communicated the work he was doing included more than just the valve and regulator, he did not, I also still would be out of my mind to pay you $500 for what is still $200 in parts... or $500 for what is still 2 hours of work you just described, which again, sounds like markup.

You just admittedly admitted that you mark up your parts over retail, yet I'm sure you pay wholesale, not retail for parts, so this again sounds like you run an immoral business. Your final comment, is just a justification for your high hourly rates, which again is outrageous.

After leaving you this review, I read some of the other 1 and 2 star reviews for Five Star Plumbing and see many other potential customers called a second plumbing company out, only to get a much lesser quote. I unfortunately was in a hurry, found the plumbing company nearest to my home (you) and after my bad experience, did not have the time to wait for another plumber, but would of gladly paid $500-600 for the work you quoted at $1,000. Unfortunately my friend you are running a hustle, with high prices, taking advantage of your customers, and my review will stand.

Also, comparing yourself to a lawyer is a prime example of taking advantage of your customer in their time of need. Lawyers that charge high price rates like $500/hr do so for the same reason a coke at Disneyland costs $10... if your business tactic is to take advantage of your customers situation when choice is limited, that only works on the naïve and for after hours service when time is critical... it's a bad practice for ANY business to use on a day-to-day... but I'm sure my one review won't harm your business right? Good luck with your overpriced services, I'm sure you will continue to find customers that will pay your marked your prices.

Jesse B.

This company was recommended by my neighbor. They are fantastic, reasonable, efficient and they fully explain what the job entails and how they will complete it to your satisfaction. Two Thumbs up.

Suzanne C.

Thank you for fixing my shower. They were very polite and kept me up to date on the progress. They cleaned up any mess that was made and my bathroom looked perfect when they left. I would use them again for any plumbing work needed.

Alicia A.

Extremely disappointed with the LACK of service we have received over the course of the last month. On 6/26 5 Star came out to one of our project sites to quote replacing multiple HVAC units on site. A week went by with no contact from Jeremy (or anyone at 5 Star). Given that it was a holiday week (4th of July) we waited and reached out Monday the 8th. I made multiple attempts to contact 5 Star and requesting return calls regarding the bid. Eventually I was given Jeremy's direct phone number. When I contacted him (July 11th), he stated there was a delay due to another contractor and he would call me the following day with an update. No phone call the following day. When I contacted him directly on the 13th he did not answer nor return my return call request. On 7/24/19 I called the company directly and explained that I had attempted to contact Jeremy directly 5 different times, each time requesting a return phone call. I was informed by the front desk that my complaint would be passed along to the owner who would return my call directly and fix the issue. It is now 8/9/2019 and I have yet to receive a phone call from Jeremy or the owner of the company as well as not received the quote we were promised over a month ago. If you care about your business and accomplishing tasks in a timely manner is a priority for you my recommendation is to NOT use 5 Star Plumbing as the poor customer service is an issue from the front desk all the way to the owner himself.

Susan K.

Neil came to my house to assess a leak under the kitchen sink. He did not know the source of the leak, but told me if it was in the wall behind the sink they would have to remove the cabinets AND the granite countertop. To fix a leak. Under the sink. How about removing the drywall under the sink? The same guy came to a rental we own that had leaky galvanized hose bibs. He said the whole house would have to be repiped to the tune of $8,000. To fix three leaks. In hose bibs. How about sawing them off and threading the pipes?? Shameless upsellers!