5 Star Plumbing And Drains

Jennifer M.

Would never recommend this company to anyone, they took this single mom for a ride. I asked for a whole house water softener to be installed, and after the initial installation, it flooded my garage. They blamed a faulty part and replaced it quickly, but again, my garage was flooded. At no time was there any concern over damage to anything in my garage, just the mention of faulty parts of the system. After a few weeks, didn't notice a difference in my hard water stains, and had my water tested, which was still coming back as very hard. The company then blamed a """"faulty filter"""". After getting my water tested a second time and no difference, I was told by the owner, """"trust that the system is doing its job,"""" and then he never answered my texts after that. I have had two different companies come out and tell me the same thing, that the system I received is not what I paid for, with very poor installation. In fact I was told he charged me three times what the system is worth, and that it is by no means a """"whole house"""" softener. Makes sense now that he never answered, because he realized he was busted. Do yourself a favor and pick a more experienced and HONEST plumbing company.

Mary D.

Great service! Our main line was backed up and water backed up into the shower and toilet. He was able to come a couple hours after my call on a Sunday morning. He cleared out the pipe and gave us a year warranty if it backs up again. I will call 5 Star Plumbing for all my plumbing needs.

Louis F.

Great service. Prompt and professional plumber. Highly recommended without reservation.

Keith H.

We hired them for several small jobs, including fixing an outside faucet. While they replaced the faucet, they also created a leak that dripped inside our house destroying the floors and causing mold. They refused to even come look at it, much less fix the problem. Using this plumber is going to wind up costing us thousands of dollars in repairs.

Sanford B.

Even though Lutz is clearly in the """"service area"""" map THEY post in their website...I was told I was """"too far away to service!"""" There's the key word: SERVICE! They showed NO SERVICE....and contradicted their own website! DOES THAT SEEM TRUSTWORTHY TO YOU????? Not to me!!!

Jesus M.

He did a few repairs at my house that would have taken me forever to do. Very happy with the results, would definitely use him again.

Rinky P.

Answered my questions and very friendly. Will keep this number handy! Available on the weekend.

Max P.

Jose worked really hard crawling under the house and back up to the bathroom to fix a shower drain. He diagnosed the specific problem, and is patient and professional. Fair prices.

Kristin O.

Jose was professional and enthusiastic from the moment he picked up the phone. We had a squealing toilet and it certainly wasn't an emergency but Jose made us a priority and was at our house within the hour.

Morgan B.

We are extremely thankful to have stumbled across Jose! During his very first visit, he spent over 1.5 hrs diagnosing the shower leak that had plagued us for months (a previous plumber took less than 30sec to tell us what the issue was and were completely wrong). Jose was mindful of safety (COVID) by always wearing his mask, booties every single time he was in and out of the house and sanitized. He is not only talented but is communicative, follows through as promised and his level of integrity is noticeably high! Would recommended him over and over to anyone and everyone!