5 Star Home Services

kurt k.

I had an issue w/ a rental property water heater that was improperly installed by my ex tenant and needed to be rebuilt to code. I was lucky to get in touch w/ Brandon from the beginning. I explained my situation and he gave me a reasonable quote, a quick start date and helped out w/ the permit work. Other companies turned down the work as they didn't want to deal with the permit issue. The team came out, fast and on time and started to try to get the heater into shape but found it was way to large to be installed in the small area it was and had no proper ventilation. It was cheaper to install a slightly smaller unit and be done with it. So in the same visit I had a new heater put in and TOO CODE. Thanks Brandon and Guys.

Ps I did run into the female others speak of and sure enough she didn't do what I asked....a simple receipt emailed to me so I called and asked for Brandon and within minutes I had it. 4 stars for that reason. Ask for Brandon......sorry Brandon if this causes more work but it will keep people coming back.

Vicky ..

Technician Art is awesome! He has very good skill and he's very friendly. he fixed my plumbing problem within 20 minutes. very good service. Thank you Art!

Zach D.

Definitely a 5 star experience. I was assigned 5 star from my home warranty. I made the claim Friday morning. The tech arrived at 9:30am on Saturday (was scheduled 9am-1pm). He swapped out my water heater within 90 mins. There was water damage so he assisted me in contacting a remediation. The tech took his time to explain to me what happened. Very professional and efficient.

I will use them again, with or without the home warranty.

Jim K.

My home warranty has sent them over 3 times , the first two times they fixed the problem but third time they send a clown talking about how good he was (not wearing a mask ) was offered 250$ to fix problem under bathtub.
He called me back that he had to open floor and who knows what BS and that 250 would not even cover a fraction of what cost to fix problem.
I had a handy man fix problem for 67$ , 60 in labor and 7 for PVC pipe .

Judi C.

Came on Friday to fix heating unit. Tech said he needed another part and someone would call Monday with an appointment. I called every day and was told the home warranty company was at fault. Home Warranty said tech never returned their requests for more info. Meanwhile, my son paid tech (in cash) on Friday and received no receipt. I'm now out service fee, have no heat for a week, and must hire someone else, and pay again. I'm sick, cold, and angry. No way to treat customers. DO NOT HIRE.

Gary M.

Assigned initially to fix non-working gas furnace by home warranty service. Came out and explained that a pump would be needed to drain the condensation line and that they would get back to tenant and me for pricing. After 10 days and no contact, water damage on ceiling below furnace was showing from the inside of home (it appears they may not have unclogged the combustion line hoses on their initial visit). At least two messages were left on after-hours line to explain the urgency of matter. Called again later or early next day - no answer and no message could be left. Finally got ahold of 5-Star to complain and after hearing a low voice telling the receptionist what to say, I asked to speak with that individual or someone who could address the problem. After several to five minute wait, B admitted to making a mistake saying they were so busy that he forgot, but that he would investigate and get back to me. Later he reports something like the problem is not 5-Star's responsibility because it was reported in previous years, etc., but that he could still install the pump at a 10% discount - two days later. When I shared that there is increasing water damage occurring he remarked that they were just too busy - reminding me that they are not responsible for the water damage. Another company came out the next morning, blew out clogged lines, re-sloped flue line, and now condensation line drains correctly - without pump and much less expensive.

dennis l.

Robert from 5 Star was dispatched for a Home Warranty call, the warranty was denied, but he explained to me exactly what the problem was and why it was denied. I received conflicting info from the tenant, but Robert's explanation seemed more plausible to me.

Anyhow, Robert let me know of the timeline and provided good service and fixed the problem. Thanks Robert.

Carli M.

As so many reviews below... wish I would of seen these reviews first! These people were sent due to home warranty. $75 service fee to have them come out and say they don't cover water softener. Ok so...they quoted $900 for flushing whole house and $1300 to repair water softener. He really didn't do anything not even looking at hot water tank. Just say it was my water softener broke and it's not covered. Hired another plumbing company. $120 cleared the lines and said you will need a new hot water tank eventually since it's old and a water softener about $800 if you want it now or we can do it later when you are ready! Wow! Huge difference and great customer service.
Hmm... home warranty should really think about who they recommend!

C S.

Assigned by home warranty company. They were punctual, but refused, even when asked do wear PPE. Considering we are in a pandemic, I do not believe this is professional! The work completed was done well and efficiently, but told us that some of it was not covered by our warranty because it was outside, yet it was on items attached to the home, so that is in fact not accurate. They must offer hoem warranty companies excellent contracts!

Traci A.

I submitted an order thru my home warranty American Home Shield. I had an emergency issue with the toilet but also had on my service order to check the shut off valves and the kitchen faucet was loose. The plumber Garry took care of the toilet issue quickly but didn't really want to deal with the other stuff. I showed him the shut off valves which he said were fine and then I showed him the kitchen faucet. He told me it was broken then advised me to go buy a nice Moen faucet and spend at least $200 and he will come back and install it for $200. He left.

I contacted my home warranty to find out he never reported his finding on my kitchen faucet so they had to send him out a 2nd time. The 2nd time out, he acted as if he didn't remember our conversation. Then again he told me it was broken and said he can replace it with a builders standard faucet with 2 handles I questioned it as my faucet is one handle so I wanted it replaced with the same style. He then went outside to call the home warranty authorization and when he came back in, he handed me the phone to find out he told them it was bent, not broken therefore they would not approve a replacement. I asked my warranty for a 2nd opinion. They sent out a different company who received approval to replace my broken, not bent faucet. Plus they replaced it with a very nice one handle builder standard faucet.

Be forewarned this company will try to scam you for money and they know exactly what to say to the home warranty so they won't approve the work.