360 Plumbing Service

Melissa W.

We had a pipe break and called 360 at 8am. By 830am, Scott had arrived and started to assess the damage. Within 15 minutes, he had located the source of the leak and started the repair process. He explained everything he was doing along the way, showing me the damaged pipe. He was able to replace the pipe and get the water turned back on before lunch. He was courteous, kind and very informative. The price was more than reasonable and will be calling him again for some other plumbing needs. Highly recommend this company.

Kim T.

Family recommendation. We used 360 to find a leak in the service line to our new house after the inspector noted a slow leak under the house. The tech found the leak and repaired it after going to get a clamp that was missing. The estimate and repair were very reasonable in price. We will be using them again.

Anna P.

They did decent work on the house. Everything go fixed. But the father son duo that came to our house reeked of smoke. I'm still trying to get the smell out and they were here less than 30 minutes.

Hal M.

Called to have backflow devices replaced on outdoor faucets. Called Wednesday afternoon, Shana arrived around noon Thursday and repaired devices within 10 minutes. Excellent service and professional appearance. Highly recommend 360 Plumbing!

S E.

Cut a hole in our ceiling under the 2nd floor shower even though I told him numerous times that it wasn't used it in over in over 24 hours and couldn't have caused the leaking pipe. The $178 diagnostic fee was absolutely insane, especially since he did not do anything more to check other possible causes!!! Now we have to hire another plumbing company to find the true cause and we also have to repair the entire living room ceiling. I used to respect the guy but he ruined that.

Peter V.

These guys were recommended to me by a neighbor, and I'm so glad they were, because start-to-finish this is a pro outfit.

Quick response, punctual, reasonable rates and quality work replumbing and installing new fixtures in our kitchen.

Scott did an excellent job and was very helpful and knowledgeable. Thank you!

Rawley W.

It could have gone better.

360 Chesterfield were asked to survey our 23 year old master shower, as the heat and water pressure variability had gotten out of hand. They returned on November 8, 2021, to install a new shower valve, and cut an access panel for future use. All went seemingly well.

The Technician, Jim, did not explain the variability of the new valve, the ability to adjust the pressure and removed every water pressure reducing measure within the multi-function shower head. In addition, he did not ask my wife to evaluate the flow of water, once all of this was accomplished. Upon leaving, my wife discovered the pressure from the shower head almost knocked her over while taking a shower. We placed a call back to 360 Plumbing and my wife spoke to ""Bob"". My wife's question to him was; ""What can we do to reduce the water pressure?"" Bob's response was; ""I will check and get back with you and, if we have to come back, you will be charged."" We have not heard a word since. It is now 11/24/21.

Although 360's rating is high, and we had used them for other services, we will not use them going forward. While the quality of the work was good, the communications and dismissive inference when the work was questioned is not something to be tolerated. On to find another plumber.

Gregory G.

I'll keep this brief; they were on time, professional and the price came in within the range initially communicated. I would definitely use 360 again when I have a need.

mary g.

I thank my lucky stars that I picked 360 Plumbing Service from a number of other Plumbing companies in the tri-city area of Richmond that I researched and called. This will be my go to plumbing company and I highly recommend them. Bob the owner is efficient, trustworthy, reasonable with pricing and responds back in a timely manner. I could not have been more pleased with Devin who showed up as scheduled. He was very polite and professional. He replaced the original kitchen sink that was 18 years old. It was all rusted underneath the sink and he had quite a challenge getting it loose. Devin also fixed the garbage disposal that had stopped working years ago. I wanted it taken out because I did not think it could be fixed after sitting unused for so many year. He recommended that he first try to get it unjammed because it would cost me less than removing it and installing a connecting pipe. It was jammed so tightly that he had to remove it from under the sink. He also cleaned it up because it was nasty! I was pleasantly surprised by the reasonable bill since he worked extra time to complete both jobs to his satisfaction and to mine as well.

Lan N.

Bob ( the owner of 360) and Scott found a way to make a challenging plumbing project work. I had a Jacuzzi tub that had little space to install a new faucet. Solder was not a good solution for most of the joints of the fixture assembly I picked, so they used PEX connectors to complete the the install. I am very pleased with the work, Bob's willingness to find a solution, and their can do attitude. If you have a complicated project you can be sure 360 will preserver and you will be happy with the result. I unhesitatingly recommend 360 plumbing Service!