3 Mountains Home Services

Dee C.

Two people from 3 Mountains visited me to provide a quote to replace my power vent water heater. One of them was a bit friendlier than the other, but that other person warmed up after a while. I made it clear that I was only interested in the lowest price in which they could replace my water heater and I did not need other options. They still tried to sell me on two more expensive options. When I asked what would be the reason for the price difference they explained that it had to do with longer warranties. The three quotes/options included a six year, an eight year, and a 12 year warranty, if I recall correctly. (I might not recall those other two longer-term warranty periods correctly because by the time they told me that info I was annoyed they were trying to upsell me.) They also suggested a fourth option which was a different style of water heater altogether and far more expensive than what I had.

I did appreciate that they provided the model number for the replacement heater. I looked it up there on the spot and the water heater would cost $1600. Since the lowest quote they provided me (the one with a six year warranty, which by the way is standard from the Bradford White manufacturer) was $4800. Considering I already have all of the ductwork in place, and none of it needed to be replaced, I was having a hard time understanding why there was such an intense labor charge over the cost of the water heater. While they were nice enough to entertain my questions I found their prices to be absurdly high.

After telling the story to somebody else recently who also received quotes for a water heater replacement, they told me they had the same experience in where the quote from 3 Mountains was high.

Then, after providing me three different price options, which again, I never wanted because I only wanted one price option, their sales people proceeded to try to sell me on a subscription service for keeping my drains unclogged. This demonstrated a lack of context awareness or respect for my situation (which was that I was already broke and now I had a very expensive water heater replacement cost on my hands and the last thing I need is to fork out more cash for a service that is unlikely to be needed). my experience with them felt like they were just going through the motions on what they are trained to do without any recognition on the actual experience that I was having.

Jane S.

Bait and switch tactic. Needed a drain cleared out and they wanted to a run a camera for $150 additional charge. Wasn't necessary since it had a new sewer line. Be very careful with false promotions. I am in the real estate biz and telling everyone to steer clear of them. Should be reported to BBB as well.

Julie W.

They don't honor their estimates.
I had a plumbing issue that required fast service.
When I first called to make the appointment, the service rep immediately tried to upsell me. I needed a leaking faucet looked at. After I told her the problem, and that the faucet was only 3 years old, she wanted to know how old the house was, and if I had clogs. Ummm...,I would call if I did.
This person couldn't make the appointment right then. I should expect a call from dispatch. Fine. After waiting several hours, right when I was about to give up, I received a call that someone was available then. Cool.
A very personable plumber came, and looked at it. He took both handles off
( it's the kind of faucet that comes out of the wall) He diagnosed what he thought the issue was, and made a recommendation. Great. No problem here.
Now the fun part. The faucet had screws it shouldn't have. The kind hard to get off. I have no idea how they got there. Anyway, he knew all that. He was having issues putting one side back together. So since I thought he would be coming back soon, I told him it leave it.
He sent a formal contract with a price AFTER he knew all this. This was on a Thursday. On Monday I got a call that his manager said that, because of the screws, it would cost $400 more than the original estimate. Remember, he knew about it before he gave me the price.
So here I am, with the faucet in worse shape when he left than when he came.
So no, I don't recommend them at all. They will try to price gouge up every step of the way.

Sergio M.

Beware of 3 Mountains Plumbing. They'll take advantage of your lack of knowledge and your trust. I ended up paying $5,479.00 for a job that wasn't necessary, that was grossly overpriced, and that they failed to complete. This is in addition to the $2,174 job that I paid them to replace a pipe they ruptured when they snaked it.

On July 20th, 2023, I hired 3 Mountains Plumbing to check for a possible obstruction in the sink of the basement. They suggested snaking it. When they did this, they broke the pipe and blamed it on the fact that it was an old, galvanized pipe. I'll never know if the pipe broke because it was old or because the twenty-something employee who snaked it didn't know how to properly operate the snaking tool. They charged us $2,174.50 to repair it. In the process, they scoped the underground pipe, determined that it was ""channeling"", and strongly advised us to replace it. In their estimate, they calculated that they would have to dig a 20-foot concrete trench using a jackhammer. They also said that it would take them ""most of the day"" to complete the first phase of the job, which consisted in finishing the installation for approval by the city inspector. Their estimate for this second project was $5,479.00. Since the underground pipe was not leaking and, according to the plumber, it would take one or two years for it to leak and cause any damage, it wasn't an urgent problem needing immediate attention. Nonetheless, my partner and I decided to heed the plumber's strong advice to complete this project. Our only condition was that they finished the job by August 10th. We clearly expressed to them that, unless they could commit themselves to completing it by this date, we wouldn't approve the project. They accepted this condition and deadline and completed the first phase of the job on August 1st. It took them a little more than two hours to complete it (rather than most of the day) and the trench they dug was less than 6 feet long (rather than 20). Not only did they grossly overestimate the time and effort it would take them to complete the job but, on top of it, they failed to complete the job by August 10th. They refused to adjust the inflated estimate when I pointed out this large discrepancy between their estimate and the job they actually did.

I ended up hiring a different company to finish the job 3 Mountains Plumbing failed to complete on time. The plumber who finished the project commented that it was poorly done and unnecessary because the old underground pipe they urged me to replace was still in good shape.

So I ended up paying $5,479.00 for a job that wasn't necessary, that was grossly overpriced, and that they failed to finish on time. This is in addition to the $2,174 job that I paid for the old pipe they ruptured when they snaked it.

As a result of their negligence and abuse, I decided to file a complaint with the Oregon Department of Justice.

Anne H.

I had a sink drain that was stuck and a toilet that needed the water level adjusted. 3 Mountains sent Allison. She was great! Very easy to talk to, explained things thoroughly, gave me options and told me how much they would cost before she did the work. She gave me an overview of my entire house plumbing system.
It did take a couple of weeks between the time I requested the appointment and when they were here. They have a busy schedule. Granted, my situation was not urgent.

Cynthia L.

I can't say enough about how great 3 Mountains Plumbing is . Always courteous and professional. I especially want to give a great review of their technician Kenny. He was very professional and knowledgeable. He took a lot of interest and really listened to our concerns. He was also very delightful to talk to !
I wholeheartedly recommend 3 Mountains plumbing .

Miguel T.

I'm a retired Vietnam Vet, wife and I on Medicare, Mom 91 lives with us. We had a sewage pipe problem and 3 Mountain was going to fix it, for 11K!
They never showed up for the appointment, tried to claim I had date wrong. No calls to let us know they were not coming. Terrible stress . Poor communication lines within the company .

Joey B.

This company has excellent marketing, which they can afford based on how much they try and take advantage of their customers.

If you read the one star reviews there is a common thread-- this company is gaming their quotes in hopes that people will just pay whatever they say and deal with it.

We have had a whining toilet and leaking shower head for a few months and I wanted to get someone out to fix them. Three Mountains came out and assessed that we would need a new shower cartridge ($60 at the hardware store), a new tank fill valve for the toilet ($10 at the hardware store) and it would take 2 hours of work. Ok, should be around $200 or so, right? Not even close. Their quote is attached, which was for $860. What?

When I asked numerous employees and managers how they calculate their rates, no one could tell me, but instead towed the line of saying, ""we offer 'upfront pricing' before we do the work."" I don't know what ""upfront pricing"" means, and neither do they. Every contractor I've worked with provides an upfront price. If I'm reading their business model correctly, they just try to get the customer to pay as much as possible, even to the point of gauging. Some customers walk away, while many just go ahead and pay whatever.

I'd recommend at least getting a second opinion on whatever work you're needing. This company isn't worth it.

Mike P.

I've had them do some work for me and it was well done. The crew was responsible and when asked they adapted and did good work. But it was very expensive, like over four hundred per hour per person expensive. That's moderate grade attorney expensive.
I called them for a leaky valve on a toilet and waited two weeks for their initial assessment. The person they sent was professional and after looking at the valve she went to her truck to ""look for parts'. She came back with four estimates, and no parts, ranging from replacing all the plumbing in the entire house to replacing just the leaking valve. The cost to replace just the valve was $700 and the cost went up if they damaged anything while replacing the valve.
This is the little valve that connects the toilet tank valve to the house water supply. It's a $9 part. Unscrew the leaky one, screw in the new one, you're done. They were afraid the plastic house pipes might crack when they tried to replace the valve - but $700 was the price if the pipe DIDN'T crack. It went up from there if the pipe cracked.
So , i shut off the house water by turning one valve, unscrewed the internal parts of the valve and replaced it with a new part from the Home Despot for $9. Total time from turning off the water to finding the party to installing it, one hour, and I know nothing about plumbing. Any competent plumber would have known to do this and gouged me only $150 for the time.
This is a very well run company, they do good work, but it's very well run mostly to fleece you at an outrageous rate.

Mary Ann L.

The plumber, Klint, was great, but when he pulled up their pricing for what they would charge me, I was shocked and I could tell even he was embarrassed. I needed to replace 2 elements in my hot water heater. These are $30 parts. Klint said it would take about an hour. The price: $899! I assume that means they were charging over $800 an hour for labor. The consultation was only $30, which is a great price, but the cost to do the repair was just ridiculous. I later learned that this company works on commission, which is why they are so expensive.