2nd Opinion Plumbing Service

Sarah P.

Two guys arrived and they quickly replaced a part. That is after one guy completely mooned me. I did not feel comfortable and went inside. I did not appreciate that. I don't care if you work as a plumber. Have a belt, tighten the belt, or wear the proper fitted clothing. We'll have to see if the part they replaced resolves the problem. They didn't seem like they knew what they were doing as they weren't able to answer 2 of my questions. I would think as professionals they would have some idea. Then they came inside my home without any protective booties on their feet/shoes. I don't know where those shoes have been. I can only imagine as they work as plumbers.

Rick F.

Requested a repair of a leaking washing machine faucet through American Home Shield Warranty. Upon arrival the plumber preformed a water pressure test. Found the water pressure was high out of limits. He immediately informed my wife we didn't have a water pressure regulator valve installed in our system. However, he would install one for $900.00. Bottom line, He failed to check to verify if there was a regulator installed, in turn he called the home warranty company informing them there was not a valve installed and work could not be accomplished. Resulting in the home warranty company cancelling any future water system leak repairs. I called the water company (Sutherland Springs water company) they sent a technician out and verified there is a regulator installed. I spoke with the supposedly the owner which, I really doubt because of the other written reviews the majority of the people spoke with John of 2nd Opinion Plumbing Service. She stated he didn't see the regulator so I ask you what type of plumber doesn't check to see if there is a regulator installed before making assumption there isn't one installed. He didn't see it because he didn't check where the county code requires them to be installed...at the water meter after the main system shutoff. I was charged $100.00 for no services provided and the plumber Anthony was pressuring my wife to spend $900.00 to install a (not required) water pressure regulator. Additionally as previously mentioned the home warranty contract will not provide any future water system repair because of the false information which was provided to them from Anthony the plumber. I was told to contact the home warranty company to tell them the plumber made a mistake. Damage already done...no coverage from AHS for future water system leaks. If I could give a zero rating that's what I would rate them...

Albert C.

Second opinion plumbing was scheduled through home warranty insurance and then the nightmare began !!
They cut wrong pipe
Wanted to charge more to repair actual leak called for !! Beware and I would not use
Will have to file complaint with state board !!

Dede S.

I would never recommend this company! I could not get past the rudeness of the woman scheduling the appointment! I was trying to understand why our home service company had transferred our service request to a different company and she became hostile and incredibly rude! I finally decided to just schedule the appointment and hope that the technician was a nicer person and hung up the phone. She actually called me back to threaten not to send someone to my house if I was going to hang up on her! I hung up because I could not stand being berated any further! Customer service means something to me! It obviously does not to this company!

Jordan P.

I've had 2nd opinion plumbing at my house twice now. They are amazing. I will definitely be calling them again when I need plumbing help in the future.

Marc P.

Old house, blocked kitchen sink probs turned into bigger issues. Technician was thorough and quick to diagnose and solve the problem. I'd call them again!

Dan M.

Great people, great service. First time using this company but won't be the last. I go out to the garage to find the water heater had flooded it. My warranty company set me up with this company. I call them for an appointment and the guy had a personal appointment in the morning but makes the stop by my house before his appointment to see what needs to be done. He told me all he was going to do and I was very thankful for that. He determined what he needed and stopped by later to do the install. He said he tells all his guys when working on someone's house, act like it's your grandma's house. 2nd Opinion Plumbing did an excellent job with the install, looks very clean and they were very professional. The price was also very agreeable as I have dealt with plumbers on another property and they were crooks. I will definitely use this company in the future.

Lee I.

Yet again, 2nd Opinion Plumbing Service rescued me. They are always dependable, reliable and trustworthy, and do impeccable work! I wasn't able to be home during the time of repair, but that was not an issue. They always take the time to answer questions and do not make you feel intimidated or dumb.

Janie C.

2nd Opinion Plumbing - AWFUL! - Let me start by the awful customer service that I got when the phone was answered. It was almost as if she couldn't wait to get off the phone as if I was a nuisance. I also had the plumber work with my restroom and made matters worse. Then when I called back to talk to the same lady the was so lovely (i say sarcastically) to talk to the first time I talked to her. Although I was very frustrated I tried to let her know, the nicest way possible, that it was inconvenience that first the Plumber said he would be back to follow up and fix something else that needed attention in our restroom but I never got a call back. She then proceeded to say, "well do you want another appointment or what cause John is really busy and I don't have time for this." On top of that she didn't scheduled anything till 3 weeks later! I was taken back with her lack of concern so i tried to STILL give her the benefit of the doubt so I scheduled the appointment. I forgot to mention something and when I called back (about 5 min later) she was ruder than before (which i didn't think that was possible). I then said to her I dont apprecite the attitude and she then responded with "if you don't like it then find someone else" and hung up on me. WELL I was confused so i called back and she didn't answer. Tried one more time only this time i left a message asking "i just want to confirm that i just have an appointment because i would not want to not be at home if you still have it in your books." I called John no answer and I left him a message, also letting him know about the attitude i encountered. No call back from either. Thank goodness for home warranty they found another plumber and they stated that the other plumbing company just did a quick fix. Three weeks later: I get a text message telling me a plumber is on his way to my house. I was confused and I had two missed calls. I called one of them back wondering what is going on and the wonderful lady is on the phone again (unfortunate she wasnt important enough to remember her name but she was definelty the same one i talked to the first time) I explained to her that I didn't know about the appointment and she said you made the appointment. With my most patient voice i explained to her I am the person that you hung up on and I tired calling back to see if i had an appointment. She said i did not hang up we got "disconnected" HA! I explained that even if we did get disconnected i never got a call back and she didn't answer the phone when i called back right when we got "disconnected". Well she hung up on me AGAIN, oh wait we got "disconnected". I then called John and he didn't seem to care much either. I do have to give him credit with the fact that he heard me out and we didn't get "disconnect." I explained to John that how bad his receptionist is and he will lose a lot of business with her and the way they do business then just decided not to reschedule. Waste of time. thank goodness my warranty company had already helped me if not I would have been with the problem not fixed for 2 weeks, plus 3 weeks plus longer cause i would have had to reschedule had i made another appointment with them.

Pamela H.

So, American Home Shield referred us to 2nd Opinion for an emergency with a hot water heater problem. A guy named John said he had not received the request from AHS yet but he needed to check with the secretary and he would call me back. He did not call. I called him back then he said they don't work with AHS anymore. I told him I would have appreciated a call to let me know. He hung up on me. Shameful.