24 Hour Rooter Connectionz

Paul T.

I needed a new water heater, furnace, and AC and they gave me a great deal unlike all those other company's they had outrageous prices and I am glad that I went with them if you need and plumbing, HVAC work I would recommend them. Thank you so much Ben, Daniel, and Alex for coming out so it could get done no matter how late it got they did it. Thanks a bunch

Cortley J.

Connectionz plumbing heating and air has an amazing set of guys! They may not be big but they moat definitely know what they are doing. They take their time to make sure they get it right and they are extremely good at doing so. I love my new entire system! My equipment looks so sleek and works like a group of hall of fame football team. Flawlessly!!! I can't begin to express my gratitude to these wonderful guys, but i want to at least start by saying thank you guys!!!!

Ben J.

Connectionz changed my furnace and ac and I just love it! They also got me hooked up with the last water heater I will ever buy in this house!! Such a great company!

Jae C.

This company is the BEST! We had an emergency and they were here immediately. Every member of their staff were knowledgeable and courteous. We are very happy with their service and prices.

Nate S.

Criminal. That explains our experience with these guys. Long story short. We are new homeowners, and know nothing about furnaces or A/Cs. Well, our furnace wouldn't finalize its ignition. It happened for several days.These guys prey on people like me - people who are ignorant about problems with ""scary"" appliances. Connectionz sent someone out the same day for a free service call (the reason they can afford free service calls becomes apparent later).
Wow...apparently our furnace is on its last leg. The inducer is bad, we need a new pressure switch, and a new flame sensor. $800 to fix it. BUT, our furnace is so old, this would just be like putting a band-aid on a broken leg. The technician knows it is a lot of money, but it will save a whole lot of money over the long run if we just buy a new furnace. $3400 to purchase and install.
That's not all. There are obvious signs of freon leaking from the A/C. And the A/C is so old and such a ""low-quality"" unit, the problem is only going to get worse. He suggests that we need a new A/C unit as well. After all, its in ""our"" best interest. $3050 for a new A/C.
Oh, and they have a special going on if you buy a new A/C you can get a water softener system for just $200. Oh, and they have to move the water heater with the install of the furnace - $250. That is a grand total of $7841.43 after tax. Talk about a nice Christmas surprise. No wonder these guys can afford to do free service calls.
Did I mention that these technicians get a commission for all of this...that would be good to know.
Well, the wife and I stress about this. How are we going to come up with the money? Its December and we are trying to not take on a 2nd mortgage. But Connectionz is counting on schmucks like me to take their word for it. After all, the technician was ""very nice"".
Thank goodness there are actual good people in this world. We find out a neighbor of ours used to own an HVAC company. He agrees to take a look at our system and give us a second opinion - an opinion that is not swayed by a commission. He gives our unit a quick inspection. His exact words - ""whoever these guys are, they're criminals."" He then proceeds to walk me through every ""concern"" the technician had, noting how each and every one was a ""load of crap."" He pulls the flame sensor out, cleans it off, and replaces it back into the system - it took about 2 minutes. Guess what!?!?!? The furnace started working again.
The moral of the story. Connectionz employs criminal tactics to scare ignorant consumers (like myself) into thinking the world is going to end if they don't spend $8000. What took two minutes and a simple wipe down of one small piece nearly cost me a small fortune.
I don't know if the other reviews are legitimate, but my guess is some people allowed the ""Mr. Nice Guy"" routine influence their ratings. If the ratings were based on timeliness and friendliness, they would have gotten 5-stars. But the total experience teeters on criminal. Shame on you Connectionz.

Robin C.

I had a terrible experience with this company! I hired them to install an acrylic tub and I had several problems with how it was done...

1. The tub was not positioned correctly and the back flange sits in front of the sheet rock. There was room all around the tub for the flange to sit back behind the sheet rock edge if it had been positioned better. Because of this, the cultured marble surround I had put up had to be specially designed to accommodate for the flange. It cost more money and it looks a little goofy.
2. The plumber (Ben) refused to follow the installation instructions and would not screw the flange into the studs or shim the gaps. The back edge of the tub did not sit up against the studs and was just free floating in the air. Ben assured me it was done well and that I wouldn't have any problems with it. He said it was too risky to screw through the flange and may crack the tub. I was worried about the back edge not having any support and I was not wanting to have problems with it after the cultured marble panels were up so I asked my handyman if he would do it the way the instructions said. He was nervous knowing the plumber said it was risky and so he just put one shim and one screw in the middle of the back edge of the tub exactly the way the instructions said to do to try to make sure the back was supported better. After the cultured marble was put up and I started using the tub, I found it made horrible popping and snapping noises along the back edge of the tub. I called Kohler to ask about it and they said it was because it wasn't installed correctly and needed to be shimmed and screwed into the studs all the way around. They stated that they didn't put things in their instructions that weren't important and necessary or that would be risky for damaging their product. I talked with another plumber who told me it needed to be done the way the instructions stated and that he always installs acrylic tubs that way. I contacted Connectionz and they sent Alex out to look at it. He said he had never heard a tub do that and that the back edge needed to be supported well. He said they had a Kohler rep he would consult with to see where they needed to go from there and would get back with me. I never heard back from him. Two weeks later I called to follow up and talked with Daniel. He was unbelievable rude! He insisted that the tub was installed correctly and it was only my opinion that it should be screwed into the flange and shimmed. He told me the tub was making noises because there had been a screw and shim placed into the back edge and it shouldn't have been. He told me that since someone else had touched the tub since they installed it that they wouldn't take responsibility for it. He told me that I caused the problem by trying to fix it. I asked if they had consulted the Kohler rep. and he said the Kohler rep wouldn't have any input because he wasn't there and hadn't seen the tub. He asked me questions that he never let me answer, interrupted me, and continually talked over the top of me.
I have since had the marble panels removed and the top edge secured correctly. When that was done it no longer snapped and popped.
3. The skirt of the tub sat about 3/4 of an inch off the floor after the tub was installed. One wooden shim was placed at one end of the skirt and the rest was left unsupported. Ben told me it was because the floor was not level but a previous plumber had already told me the floor was decently level. I was told by other people doing remodel work in that bathroom and a Kohler rep that the skirt can't be left unsupported like that. The floor tiler ended up pushing tile mortar under the edge to support it. I've been told it's likely the tub was not pushed through the mortar bed all the way to the subfloor like it should have been.
4. Ben did not test the drains after setting the tub. He also didn't put the water pipes back in position as part of setting the tub. I had to ask for him to do that and he did it in such a hurry that the faucet spout was crooked and the screws holding the valve weren't long enough to secure it and it had to be redone by someone else.
5. Although he brought an assistant with him, he carried the tub up a set of narrow, L-shaped stairs by himself and scraped up the banister and the walls and put a ding in a bedroom wall.
6. I never received a receipt for the tub install. Ben had run out of invoices when he was here and said he would e-mail one to me the next day. I never received it. I requested an invoice 3 additional times from 3 different people in the company and never did receive one.
I hired these guys because they sounded so confident that they knew exactly how to do it right. I paid them twice as much as the other estimate I received to set the tub and I have spent an additional $600 to fix the problems they created. They were rude and unprofessional once they knew there was a problem.

Andrew B.

NOTE: Connectionz Plumbing was sold in November 2015 and is under new ownership. Prior reviews do not reflect current management.

Due to the lengthy and difficult nature of our experience with Connectionz Plumbing, I have provided a brief description of our encounter. Please see fullcustomerreviews.wordpress.com/2016/10/04/connectionz-plumbing-review for a detailed account of the experience.

Brief version: We hired Connections Plumbing to install a sump pump. I cannot emphasize enough how much we regret hiring them. I cannot recommend them to anyone.

We encountered the following:
scheduling issues
installers arriving several hours late
changes to the planned work without willingness to adjust the cost accordingly
installers refusing to leave our home after completion of the job (we nearly had to call the police)
the General Manager/Owner yelling at us over the phone for 30 minutes
an offer for the General Manager to complete the work personally, but leaving before the job was fully finished
several requests for final payment before the job was completed
the General Manager insisting on a 5-star review during payment discussions (A positive review should not be a point of negotiation, but rather the natural result of a job well done)
an installer in our home until 11:00pm without discussion or an offer to return another day
the installer leaving us with instructions on how to finish the job ourselves without an offer to return another day to complete the work
a final install that looks shoddy and is a huge eyesore in our home

We will have to spend hours of our own time to finish the job or hire another company to fix it. After several attempts to contact Connectionz, the owner offered to send someone out again to fix it. I no longer trust them, so I declined, asking instead for a partial refund. The owner refused, accusing me of blackmailing his company when I stated I would reflect our conversation in my review.

Again, I cannot recommend Connectionz Plumbing for any reason. Pictures of the final installation can be found alongside my detailed review on fullcustomerreviews.wordpress.com/2016/10/04/connectionz-plumbing-review

Ashley M.

Connectionz saved the day!! The night husband left for hunting a water line blew up causing major flooding to occur in my basement. Because my husband didn't have cell service I found myself scrambling to figure out what to do. Within minutes of being on the phone with Connectionz they walked me through shutting the main water off and within hours the line was repaired! Thank you Connectionz for fast friendly service. Oh and after comparing prices the next day, they were more than reasonable with the pice!

Jess A.

I trust Daniel Jordan completely. He is professional and stands by the work he does. He is fair in his prices and his work is above the rest by a long shot. I do my extensive research, and I couldn't find a better company to work with in the quality of work they provided in both of my homes.

Are you looking to avoid so many vendors that charge over the top rates? Vendors that do shoddy half donkey jobs and don't make it right?
May I suggest you call Daniel Jordan now with Connectionz Plumbing and have him take care of you. You will be thrilled with him!

Cat L.

do not hire connectionz! update-- the connectionz was hired to move a toilet drain, and ben put it in the wrong place. he asked where i wanted it, i asked that he place the drain the ""standard"" distance from the wall for a regular, standard toilet. he put the drain far too close to the wall, which we only discovered after the bathroom floor was tiled and we tried to install the toilet. google knows how far a toilet drain should be from the wall but this licensed professional plumber doesn't. unacceptable.