24 Hour Rooter Connectionz

Jared H.

Hiring these people was a $6,000 mistake. They are not very honest people. I had a backed-up sewer line on a Saturday. My usual plumber wasn't available so I called these guys and told them the situation. I even sent photos. They said it would cost $40 to auger the line. But when the tech got to my house he said it would actually cost $160. Nice bait and switch. Seeing as how I was desperate to make the standing water in my basement floor go away after hours, I agreed. So he augured the line and the water drained.

But he didn't wear booties and his shoes got covered in black sludge from the sewer water and had no way to clean them. He ruined one of my bath towels wiping his shoes off so he could go back up my carpeted stairs. Nice.

Then he offered a free camera inspection of the sewer line. Since it was free I agreed. Ben came out two days later with a camera and found tree roots that were the cause of blockage, and he couldn't get the camera to go further down the line as a result. So he recommended a $5,800 job to dig up my yard and replace the section of pipe where the root intrusion was, then install a dual outside line access in order to hydro-jet it. I asked why he couldn't just hydro-jet or auger through the line from the basement access. He said that could destroy the pipe. This was a FALSE statement. After the fact, I asked my usual plumber about it. He told me he's used a 4"" spiral riot auger thousands of times and never ruined a pipe.

Basically 24 Hour Connectionz used the smallest auger possible to just make the water go down, but not an aggressive enough auger to get a camera through. Why? So the supervisor could come over with a camera and sell me on an even bigger, more expensive job.

Now I'm not a plumber so I don't know these things. But Ben (the supervisor) is a salesman through and through. He's very good at talking so much that you never get an opportunity to say no. He's also very convincing and had me believing that the expensive dig job was the only way forward. So I agreed.

After the job was done they recommended I pay another $7,000 to install a liner in the sewer pipe. Before deciding on that, I talked to my usual plumber about the work they had already done. He told me I got royally screwed. Turns out there was absolutely no need to dig my yard up. They could have hydrojetted my line from the basement access to get rid of the tree roots to then send a camera down.

Long story short, 24 Hour Rooter Connectionz uses scare tactics and used car salesmanship to sell customers the most expensive option.

According to my usual plumber (who is a licensed master plumber with 22 years experience) a lot of sewer lines have tree roots, and a yearly cabling or jetting can maintain an old line for years unless it is clear as day that the line needs to be dug up. After showing my usual plumber the video of the inside of my line, he said it wasn't that bad after all. It was far from an emergency situation.

I suspect the sales guys that came to my house are paid by commission, so they go straight to the most expensive option and make it sound like an emergency that must be done right away.

As far as their work is concerned, their plumbers did a good job from what my usual plumber could tell. They are also very nice people to work with. I just wish I had known their true motivations before hiring them. It would have saved me several thousand dollars. As soon as I replenish my savings, I will be proactive and install a liner, but I won't be hiring 24 Hour Connectionz to do the job. I simply don't trust them anymore.

Maria R.

We were having problems with our plumbing in the kitchen and our tub.
Our landlord calls these guys up and a technicians named Ryan arrived. He not only fixed our problems and advised us of how this happened and preventions, he even played a little game of darts ( obvi we own a sweet dart board)
Ryan was a professional and just a genuinely sweet guy. I would recommend him specifically to fix any of your plumbing needs.
My only advice is don't play him in a game of darts or your might lose.

Victoria B.

I live in SLC and sewer pipe failure is a sure thing in my neighborhood. I called to be preventative. They found a little problem that could have been a big one later. Problem fixed and pipes are lined. Good for my lifetime, which is all I could ask. Workers friendly and explained all my questions. Good job.

Billy J.

Thank you for sending Alex out to take care of my backed up drain problem
He was prompt and professional and immediately solved my problems, then gave me great advice about how to not be forced into emergency issues in the future
Your company will have my business in the future

Melissa C.

The good: they had a technician out right away.

The bad: the drain still isn't draining. The technician explained that it would still be slow unless we added on a $400 hydro clean. I told him that wasn't in our budget at the moment.

After he left, the first time it was used, I went in and pulled a huge clot of hair out that was at the top of the drain. The pieces to the tub were put in incorrectly with an extra piece actually left on the lip of my tub. (Photos in comments)

When I called back, the person answering the phone said that in the notes the technician had noted that ""customer had felt they were being taken advantage of"". I only said we weren't going to pay 400 for a hydro clean- I didn't feel that we were taking advantage.

They offered to send someone back out but I will never do business with a company who feels they need to belittle a customer because they didn't get the more expensive service.

Max M.

I have had Connectionz do major plumbing work in the past and decided they would be the best combination of reasonable pricing, quality and efficiency to replace my furnace and central air conditioner. The day after reviewing my options, Alex, Ben, Brandon and Daniel were here. Though they experienced the delivery of a broken part, they took the extra 90 minutes to get a replacement part and stayed until 8pm, 5 hours later than planned to complete the job.

Becky B.

They fixed the problem but Connectionz Plumbing left behind a massive amount of collateral damages; for your own sake, USE ANOTHER COMPANY.

They were offering a deal to complete a video camera inspection of the sewage pipes; we were not experiencing any problems but our house was built in 1954 so we like to stay informed on the state of things. The workers were prompt and friendly. Plumbers discovered the connection point from our house to the main was corroding; therefore, we made the decision to spend $8,000 to get it fixed.

What we were told would be a 1-2 day job was completed one week later (apparently, despite their 24/7 advertising, they do not work on the weekends even when they are in the middle of a project-they just left their tools and our front yard with a gaping hole). Ultimately, the pipe was fixed and I am thankful for that. But, the meager $150 discount ""for the troubles"" does not come close to the collateral damage Connectionz Plumbing caused.

While fixing the pipe, Connectionz plumbers did not not seal the sewage drain in our house and, as a result, feces from pipes exploded into our laundry room and toilet water erupted from both toilets into the bathroom toilets. When informed of this, Connectionz Plumbing worker said, ""I knew this would happen.""

The attempted cleaning job done by Connectionz plumbers was atrocious. My husband had to take work off to deal with their mistake and he and I spent two days deep cleaning the mess they left behind. The workers did not remove or cover their shoes and left mud tracks on the carpet; a $250 rug had to be thrown out and a new one purchased; a new hamper had to be bought; floor tiles had to be removed to clean underneath and we had to buy and install others.

This was all just inside our home. Our yard was desyroyed by them. Large tree branches were broken and the entire half of our lawn destroyed. When asked about all this Connectionz Plumbing said these things just go with the job they had to do.

Needless to say, the whole experience with Connectionz Plumbing has been a nerve-racking and time-consuming mess. This company might be good at small repairs but DO NOT HIRE THEM to do anything other than that.

Oh, and Connectionz Plumbers asked my husband not to write a negative review in exchange for the offensive discount.

Sandy M.

We called their company to fix some issues we had with our plumbing. We had some appointment issues at the beginning but from
then on smooth sailing. We would recommend
Ben and his crew for any of your plumbing needs.
They fixed all of the problems and were courteous and professional. Thank you.

Shenay W.

Jason and Aaron were awesome to work with! They talked us through everything that was going on and were very personable. They came when they said they would, and fixed our problem! Definitely choose them over ESCO.

Amanda H.

This company did a great job for us - they performed the services well and at a reasonable cost. As a bonus while performing the follow-up camera line service, the technician also inspected our water heater and let us know that those were also an issue (one water heater is 36 years old - what?!?!). Having this knowledge put us in a position to be proactive. They were also able to work up an estimate for a package deal with all the services needed, which was much appreciated. Ben and Jason were the technicians that helped us and they were super friendly and professional, and prompt in their arrivals. I would definitely recommend this company.