24 Hour Key Plumbing

Mike D.

Called on Thursday night and scheduled for him to come between 11-1 on Friday. As it got close to 1:00, no show. Called and he said he made a mistake with scheduling and came in about 15 minutes. He spent 25 minutes to fix what I thought the leak was. But, before he left, he never verified that this was, in fact, the only leak. There was a major leak just below where he fixed. I couldn't get a hold of him on Sunday. This resulted in me having to call someone else to fix another leak. $350 wasted.

Petra J.

Spoke to Bob at 12 pm. He said he will be to my house in 2 hours. No show, no call. Called 3 hours later, he said he will be there in 45 minutes. 6:30 pm no show or call. So disappointing!!!

Connie M.

Scheduled with us 2 times to fix our plumbing. Backed out at the last minute both times. This was over a weeks period.

Andrew H.

I had a major problem in my house that needed a plumber that morning.
Bob Key answered my phone call right away.
He was able to help me within 1.5 hours, faster than 4 other plumbers took to call me back.

Would recommend to anyone!

David A.

Bobby came out around 12pm on a Saturday for a leak we had. Good price, great knowledge. He had to cut and solder a pipe and still finished all in about an hour. Would definitely recommend.

Audrey W.

My pipe burst in our rental house and the entire first floor got flooded. I needed a plumber right away. I first called Legacy Plumber, which I used several times in the past, but was always so put off with their "up-front" pricing. They wanted a $50 charge to come out, then a charge to find the leak at some $50 per quarter hour, then they'll give me an estimate for the repairs. I was looking at $200 already before they even touch anything. Thankfully I found Key Plumbing. He responded quickly and came out promptly when he said he would, which was that day. He located the leak right away & made the repair. His pricing was reasonable and no-nonsense. He was very experience and knowledgeable, which I appreciate and will definitely use again in the future. If you care about his bedside manner- I thought he was super friendly (in a professional way). Overall a great plumber!

Wade S.

I beg you not to call this plumber. He came out on a Saturday to fix a water leak. He did not quote a price upfront (I should have asked for a quote). He was at my house for 2 hours - his charge was $1350 - I asked for an invoice showing a breakdown of labor cost by hour. He told me he doesn't do that - he charges a flat fee depending on the job. Please don't call this plumber. He will cheat you if he can!

Steve B.

Excellent service gave an accurate price over the phone no hidden fees. I would recommend bobby key to all my friends and family.

Shabnam T.

We had a leak at front yard and City of Frisco had disconnected our water. I found Bobby on yelp and he came over at 9 pm and fixed the problem. His price was reasonable and he did a great job. The only reason I am giving 4 star is that I would have expected him to work more clean.

Susie H.

This is by far the worst experience we have ever had with anyone. 24/7 is just that, he told us he would be at our house between 4pm and 6pm and at 630pm I tried calling and no answer. He called back about 20 minutes later saying he is running behind but is on his way and may take about 30 to 45 minutes. We called several more times and no answer. He showed up with another guy at about 845pm. The worst form of communication I have ever dealt with from anyone. He tried to fix our water heaters in which he had told me earliar in the day that he would have parts for and he didn't so after all the back and forth we were still without warm water. He then says he has an appointment in the morning but will be at our house between 11 am and 12pm. Once again we called him after 12 pm asking where he was and he states he was about 20 minutes out and on his way. It took him about an hour and then he gets here and then has to go and get the parts which he claims he had to run to two different places to get after he assessed everything the night before. He then did not show up to our house until around 630pm. It does not take anyone to drive 4 hours in the metroplex. He finished the job and added about another 100 dollars from what he told us would be the cost the night before because of driving time. This was the most unprofessional person and they also dumped their beer in the grass and street. I could smell it the minute I got out of my car. I am disgusted with this company and what they represent and the crap they put us through in our time of need. I am 33 weeks pregnant and have enough stress then to have dealt with an inconsiderate person like him. I suggest everyone does themselves a favor and stay far away from this company. We should have spent the extra money on another company, lesson learned.