24-7 Rooter & Plumbing

Scott B.

The company way overcharged for the service.

They came last March to clear a sewer blockage. The process took approximately half an hour from the time they arrived to the time they left.

Itemized invoice states:

Attempt to clear your main drain from an outside access point using an electric snake - $395

Main or branch line hydro jetting only (easy access). - $1250

I paid the amount to get the job done, despite the egregious price gouging. A couple days later I contacted them, but I never got the follow up I was promised.

The reason I bring it up now is because the San Francisco Standard recently ran an article ""Plumbers cash in from SF's crappy sewer system."" The article includes discussion of the hydro jetting (which cost me $1250 for an easy access sewer line).

""Pre- and post-rain pipe cleaning ... is done with drain snakes and a tool called a ""jetter,"" which uses water pressure to blast away debris that cause clogs. The price of this service depends on the time of day: It starts at $250 an hour, rising to $375 from 4 p.m. to 6 p.m. and $500 after 6 p.m.

The service I received was on a nice sunny day and there were none of the conditions that might require an extra cost. If plumbers in the Standard article are ""cashing in"" and charge $250 per hour to clear a sewer line, charging five times that amount (on top of $395 for the snaking procedure that lasted a few minutes and did not work) is ripping off customers and price gouging.

I realize that plumbers have costs beyond the time spent on the job, so expect a relatively high hourly rate. I do not expect to pay five times the hourly rate for a common and simple procedure if the plumber has the equipment.

If you use this company, ask them in advance how much it costs for them to show up and what their hourly rate is after that. I'm not sure what I could have done when the charges are presented after the work is done. Based on the Standard article (and my previous experience with plumbers, including Cabrillo) $250 an hour for service is customary and reasonable. What 24/7 charged me is so far out of the normal range that I would suggest no one ever use them.

Linda S.

I had an emergency situation during the recent atmospheric river event in San Francisco. One of my sandbags used to redirect rain water from a sloping sidewalk broke and sand poured into my garage trench drain. Despite sweeping it up as quickly as possible, my drain stopped draining and eventually I would have a flood in my garage and into my house.

Sean from 24/7 Rooter & Plumbing arrived just in time and cleared the drain quickly. Thank you!

Hasan D.

William was awesome! He took care of the problem end to end and didn't give up. He fully owned the problem

Vickie S.

Professional, punctual, knowledgeable and easy to work with. I highly recommend. William M. has been especially helpful assisting to complete my project.

Mark V.

It was fast response
Quality is excellent
Price is high. Employee's attitude is very positive and friendly.

W. H.

Mike was amazing and devoted to doing a good job fast. And at the going rate. He made sure I was satisfied before he left.

T W.

Sean is amazing- great work. Quick response - great job well done. Thank you so much. If you got a job call Rooter
& Plumbing

Sean S.

Always fixes my problem! Quick and friendly!
I've used other places, but. They have proven to be the best!

Carly W.

The company was extremely responsive. Somebody got to my house within thirty minutes of my call. Sean was professional, kind and efficient. He was able to present me with clear options, and fixed the problem subsequently. Extremely grateful for his help, speed, and respect of my home.

Michael K.

For months, our tankless water heater has been turning off after a few minutes of use, with an error about blocked intake/exhaust. This has made life miserable. A few plumbers had already been unsuccessful trying to fix it, and were just trying to quote us for a new water heater. 24/7 Rooter & Plumbing sent Maynor Amador to help us, and he did an amazing job. It turns out, the heater had debris lodged into components that were harder to remove and clean. Maynor was the only one who cared enough to go through each component to find the root cause. I also appreciated the professionalism of the company in general, and how convenient they made the whole experience.