24/7 Plumbing & Rooter

Ryan T.

TLDR: 24/7 Plumbing and Rooting is definitely the cheapest service around. However, you'll learn why if you choose them. Read more for the potential service you'll receive and especially take a look at the pictures attached if to get a feel of the people you're dealing with.
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I'll start by saying the two young professionals who helped me were amazing and kind. I believe their names were Andrew (A) and Dadrion (D). They patiently let me watch the installation of the water heater and explained the whole process. Although they were young, they are intelligent, outgoing, and understand how to treat customers. If these two had their own business, this review would be 5-stars.

Unfortunately, this 1-star review is towards the upper management including a fellow named Robert. Apparently, the older folks in this family business aren't receptive to feedback and don't take too kindly to it. In fact, if you try making any type of complaint about their service, you'll be fought back and accused of trying to get them to refund you (I'm still baffled and confused to this day).

Although A and D were exceptional, there were two things I mentioned to the upper management that I had a problem with and they weren't specifically about A & D.
First, if they are going to send two plumbers, make sure at least one is a senior plumber. A third plumber, Robert, who is experienced in the field had to come and finish what A & D couldn't. It took a total of 7 hours each from A & D and roughly 3 hours for Robert for a sum total of 17 man-hours to install a water heater that I had already bought. If Robert had come initially, I know for a fact the job would've been finished with 2 people in 3 hours as the installation finished immediately when Robert arrived to guide everything.

Secondly and unfortunately, my wall was damaged by one of the plumbers who accidentally kicked it and so I asked for reparations. Not a big deal, at most I was expecting a discount on my next service. Perhaps, at the very least, an apology? However, I received quite the opposite.

They completely ignored my email. However, Yvette, their receptionist did respond to my next email that they forgot to install the drainpipe to the drain pan to which Robert said he'd come back to fix the issue. Perhaps this is a liability issue they can't ignore?

This is where I was completely blindsided by their customer service to which I am still curious about how they think this is fine to behave. I was literally accused by Robert of ""manipulating"" them to get a refund.
I was interrogated why my tenant didn't let him into my property for her son's birthday to inspect my claim against them. I thought it would be obvious, but if I can't get into my tenant's property because of California law without an emergency or notifying them in advance, what makes you think you can show up announced at her residence without even letting us know in advance? (See attached pictures of accusation)
The boldness you have to even presume my tenant and I are conspiring against your business for a few hundred dollar refund is puzzling). Fixing a drainpipe isn't that important at 9 pm just because you didn't show up at all to your appointment at 10 am.

Additionally, they believe they're doing customers a blessing by their inexpensive services. If you even try to make comments about their service, they defend themselves by saying you received a good deal. See attached picture for an example of how they try to make my comments completely invalid by saying I received $700 worth of labor for $300. Well, if you read my initial email that was the exact problem I mentioned about your business. You would know I suggested sending a senior plumber in addition to a junior instead of two 19-year old junior plumbers who were amazing but didn't know how to fix a problem that you immediately resolved when you came by. You can see how they defend their services on Yelp from other reviewers that they are the cheapest service around as well.
Being inexpensive is not a reason to allow a poor quality experience. There was a ton of time spent stagnant and we both know you had to redo several things for others.

It's ironic, my initial email with my comments had nothing but positive things to say about Robert. He's honestly a talented guy but clearly needs to learn how to handle difficult situations better. There's no need for accusations, you're professionals and should represent your business better.
It's strange I have to try and apologize for hurt feelings when I haven't received a single apology for the job taking from 3 pm - 10 pm, for the dent in my wall, for showing up to my tenant's property unannounced and then setting a time to come and not showing up, for not installing the drainpipe in the first place, and for my initial concerns.

In the end, I stopped the conversation as a few bucks and a drainpipe wasn't worth fighting over.

Lesson learned. Cheap for a reason.

Judy P.

Came out to fix and stoppage in my kitchen sink the disposal side. Our home warranty company sent someone out to fix it and they could not.The guy was great. He fixed it within 5 minutes and it's working fine. Cudos to the 24/7 team thank you so much!

Veronica B.

Called 24/7 plumbing around 5pm today and they were able to fit me in before 8pm. Technician Robert came about 1 1/2 hours later. Robert was kind and respectful and fixed our issue quick ( our knob was stripped / stuck tried everything to get it off but didn't work... water wouldn't stop running and we had to shut off water at main.)
24/7 plumbing was reasonably priced and didn't price gouge us because of the time they came out. I will definitely use their services in the future and will refer my friends to them. Thank you 24/7 plumbing for all your help!!!

Ashley C.

Worst company in Hesperia, dan came into my house trying to fight my husband, police report was made and if this comment gets deleted i will keep posting it as well as my home cameras to show everything. As soon as police came Dan sped away in his white truck leaving his sons behind. Dan was called out to fix a shower problem he sent his kids they didnt know how to fix it, we caught them watching youtube and even recorded it with my phone. I paid 220 for a new cartridge. I had rescue plumbers come out next day and said the pieced together the parts and messed the shower up, he also wrote me what he replaced and his recommendation to sue in court. I will add photos and contact yelp if this review is deleted, because i was a REAL PAYING CUSTOMER!!

Maksim B.

This company was very professional honest and straightforward. Dan came out the same day I called. I had two other companies come out and check my problem which was a nasty gas coming out of my bathroom. Two separate companies couldn't figure it out. One wanted to charge me for a bogus smoke test without even climbing in the attic or checking any of that sewer access/ clean out. When Dan showed up I had a great feeling about this guy. He first went up to the attic to check to see if there was any gas issues. Looked around the house checked every drain. And finally got to the clean out and saw that there was lots of sludge. He recommended a complete flush of the system. And the next day he came out and flush the system. I haven't had any issues since. Would recommend this company to my family and friends.

Omar R.

Awesome service, was able to fix our plumbing problem quick. Definitely will recommend them to all our friends.

Ed A.

Dan's service was quick, good communication and very honest. He fixed the problem fast and went out of his ways to clean my bathroom sinks drains without charging me. Thank you again and recommend him every time. AAA+++. The BEST in the High Desert!

Ed

M G.

This is the 2nd time I used this company. No complaints. The job was done on the day promised and I have not had to call them back to redo work. Very friendly and prices are reasonable.

Nichol B.

Called them on a Saturday at 5pm and they were here by 6:30pm. Great customer service and prompt response time. Dan fixed the issue right away Prices were very good and no ""emergency or after hours"" charge. Will definitely use them again!!!

Lori H.

Mike and Carlos came to my mother in laws house yesterday. I thought the toilets in the house were going to be replaced, because they weren't working well! Mike and Carlos came and I found out the toilets didn't need replaced after all!
I could as easily been taken advantage of. I wasn't st all! My family and I will continue to use 24/7 Plumbing!
One more thing!! They were really fast!