20/20 Plumbing & Heating

Kara S.

Would not choose to use this company willingly. We have to use them because they are under warranty with our Builder.

We had an emergency plumbing situation. My husband called on Monday as soon as he found a leak in our kitchen but the on-call plumber said he already got home and the issue didn't sound like a big deal. On Tuesday they showed up for an ""appointment"" that we did not make unannounced. We were not expecting them so we were not available to answer the door (We were waiting on a call to set up an appointment). They were supposed to show up after hours on call wednesday but Jean one of their service guys called me to convince me to reschedule it the day after since he could only be at my house after 7:30 p.m. and would stay a minimum of 2 hours. I told him that anything would work for me as long as it got done with no additional damages caused. He convinced me that if we waited an extra day no additional damage would be caused to our home that was not already done so I agreed to see him the following day. However, the following day Thursday I was notified by our warranty guy that 20/20 refused to come to our house because we were a no-show to our appointment. This was not our fault though because we didn't schedule the appointment in the first place.
Now I am waiting for a manager to call me back because Jean the on call guy (who promised me he could come to fix out plumbing issue) is saying that he is forbidden to come to our house by Theresea, his manager and we have to make an appointment during 8 to 5. The builder is now saying this could void our whole warranty..

AVOID THE HEADACHES AND CHOOSE ANOTHER PLUMBER!!!! This is just one of the many issues that they have caused us since we purchased our home.

Kris B.

Not Professional - Terrible Service - Zero Followup

This service is terrible. Isaac said he'd be at my home by 4pm. He then tried to talk me out of their service by saying that there are other less expensive plumbers out there. Huh??? I think he just wanted to have the night off. Soon after, Isaac texts me and says he'll be there between 4 and 6. After a couple hours, Isaac texts me and says that he can't come because I didn't call him within two hours. Huh??? I then call two more times before Ally calls me at 7pm saying they are too busy helping other customers and won't be able to make it out. I then call back and ask for a manager or owner. 30 minutes later, Ally calls me and says that the supervisor doesn't want to call me back and that he won't because I don't have a warranty. Huh??? I don't care about any warranty I just want my faucet fixed. So now they've left me hanging ALL day long and are not coming out. You guys are one of the most unprofessional companies I've ever dealt with. Quit hiding in the shadows and call me back. I will NEVER call on this company again.

Jon B.

As of right now, the service is terrible. Isaac said he'd be at my home by 4pm. He then tried to talk me out of their service by saying that there are other less expensive companies. Huh??? I think he just wanted to have the night off. Soon after, Isaac texts me and says he'll be there between 4 and 6. After a couple hours, Isaac texts me and says that he can't come because I didn't call him within two hours. Huh??? I then call two more times before a lady calls me at 7pm saying they are too busy helping other customers and won't be able to make it out. I then call back and ask for a manager or owner. 30 minutes later, Ally calls me and says that the supervisor doesn't want to call me back and that because I don't have a warranty they won't come out. Huh??? I don't care about any warranty I just want my faucet fixed. So now they've left me hanging ALL day long and are not coming out. You guys are one of the most unprofessional company I've ever dealt with. Quit hiding in the shadows and call me back. I will NEVER call this company again.

Rick F.

We were given an 8-10am time window and they showed up promptly at 8am.

They were able to quickly diagnose and fix our issue with losing hot water in the middle of a shower.

We appreciate the shoe covers they used in order to avoid tracking dirt onto our carpet.

Great service!

Armando R.

Great speedy service. When I called 20/20 the lady I spoke with over the phone was Teresa. She set up my appointment to send out a plumber for some repairs we needed. She was polite and courteous over the phone. The plumber that arrived to my home was Gene, he was very professional and fixed my plumbing issue very quickly. This is the kind of service that is top notch. Thank you 20/20.

Donna A.

20/20 Plumbing & Heating came in to service our A/C issue as they're contracted by my house builder and we're still under warranty. They fixed the a/c zonal issue and were very prompt. The guy came in way earlier than scheduled appointment. So far, I'm satisfied with their service. I just hope that they'll they do the same job in case I need their service in the future. I'm a little bit worried because of their low yelp reviews though..

Kuo Chuan C.

The guy who came to replace the water heater is so careless and not professional. He almost dropped the new water heater to the ground. And when he tried to save the water heater, it hit the wall and left three damages on the wall. I hope 20/20 can send a more professional guy for the on-site service.

Sherri Z.

Whoa, imagine my dismay when I found out that 20/20 was my contracted plumber under warranty for our new house and checked their Yelp score D: Ouch!

However...I've used them twice and was quite happy each time. Was I merely lucky or did their customer service improve? Let's hope that its the latter! Each time I submitted a maintenance request, a nice lady named Teresa called and helped me schedule an appointment. Each time, the plumber showed up on the earlier side of the 4 hour window and was always prompt with his task and polite. They were able to repair two leaking shower heads for me just earlier today, no problem.

-1 star because they close pretty early at 5pm each day and are closed on the weekends. They do have an answering service though.

Saju G.

The 20/20 Company did come and fixed my AC System in January 2016 and it stopped working again. I called and left a Voice Message with receptionist in the morning, but she ignored and did not call me back. I called again now, but the company is refusing to send someone to look into the issue. I do not recommend this place to anyone.

Rizwan P.

These folks are beyond ridiculous. Do not bother contacting them. Brookfield have our tub warranty through 20/20. we remove the tub to get the tile installed. The guy who removed the tub told me it will cost 50 dollars to put it back, however it will void the warranty

There is a girl name Theresa in customer service, what a dumb person she is. I am sorry to be disrespectful but she is truly a dumb person. Took me 4 calls just to schedule an appointment. There is another looser name Jerry, he told me it will cost 1000 dollars to put it back. I explained him why it cost 1000 dollars to put the standing tub back. His response, this is the minimum we charge and there will be 2 guys to do the job.

This company is truly run by bunch of looser's. he wants to charge me 1000 dollars to put the tub back that cost about 50 dollars and 20 mins. hahaha

Shame on 20/20. Will be publishing an article in local news paper about these suckers

stay away from these suckers