1st Home & Commercial Services

Sally J.

I called several different plumbers and plumbing companies trying to find service in repairing gas leak and water heater issues in my house. Either no one could come over for a week or no one answered my call or returned my message. 1st Plumbing Services is the only company who answered my call and got me a same day appointment. The plumber who came over was on time, professional, knowledgeable, friendly and most important, he fixed the problems. I have no complaints and I would definitely use them again.

Patrick C.

I recently moved to South Austin and was in need of a plumber to install a new kitchen sink faucet, new garbage disposal and to seal the new sink.
I was charged an upfront $45 fee for a quote. Understandable since it would be applied towards the invoice for the work to be done.


For this nominal amount of install, I was quoted $963.
I wholeheartedly agree that a plumber is worth $150-$200 an hour for labor but $963 for a 2 hour install is predatory pricing in my opinion.
I declined to have them do the work and had Clarke Kent Plumbing handle it instead.
I found them to be fairly priced and was satisfied with the work.

Shelley B.

I called this business because of the positive yelp reviews. My experience was not positive! In fact I feel very taken advantage of by 1st Plumbing. I was told on phone there would be a $50 service charge applied to work done. (Fine, no problem.) When they got here, there was also a $150 "trouble shooting fee". Told parts were under warranty but labor cost would be almost $500 and there would be another additional $150 charge to go get the parts needed. So $800 and service charge wasn't even applied to the total! I didn't authroize the "transport of parts" or the labor, but had to pay the $200 in service and trouble shooting charges. I then called someone else. They were here within an hour, had parts on the truck, and my entire charge was $138. And the best part? What 1st Plumbing said was wrong wasn't even the problem....

I contacted 1st Plumbing twice to see if they wanted to rectify the problem by refunding the $150 trouble shooting charge (and I would be fine paying the $50 service charge). I wasn't even given the courtesy of a response. You would think their professional reputation would matter to them, but apparently not enough to discuss the incident with an unhappy customer. I would continue to go without hot water next time rather than give them another chance.

Charlie S.

Main valve broke Sunday. They had people available then, or first thing Monday. It was great to have options. Showed up on time Monday morning. Very polite, fantastic job. It doesn't get any better.

Lesley R.

This was our first time to have to hire a plumber and 1st plumbing came highly recommended by a friend. The experience was great from the initial phone call to set up an appointment to the end. Jennifer was excellent on the phone and I was very impressed with her professionalism. Jeremy came out and was very friendly and did a perfect job. He was extremely knowledgeable and helpful. He came for a toilet issue and after he fixed that he showed me how to take off my tub stopper (I promise it is a tricky one) and cleaned out the drain full of hair at no extra charge. He went above and beyond and he was so nice and professional. I would highly recommend them. Their prices are extremely reasonable especially for the level of customer service they provided.

Ashli S.

Called these guys one morning after 3 other places turned me down. They sent someone out the next day. When our part came in the day after, they sent someone out on Saturday morning to finish the job! They're definitely our go-to plumber from now on.

Liz A.

These guys are just the best. We have hired them repeatedly over the years, and each time they treat us wonderfully and do a top-notch job at a competitive price. Plus, they're just nice people to work with. We've had them replace the sewer lines at two houses, and miscellaneous other plumbing work, and each time they've done great.

Isela G.

I needed help fast - I was having a baby shower at my home and the plumbing was backing up. Jeremy at 1st Plumbing was there within the hour on a Saturday and was able to quickly diagnose and resolve my problem. On top of that he was very friendly and polite, which costs nothing and in my opinion adds tons of value!

Yes, I had to pay the over-time service call of $100 because it was a Saturday and I needed help ASAP but pricing in general was reasonable and Jeremy was not a pushy sales person trying to up my bill.

I would highly recommend the company to my friends and family.

Mr T.

Showed up on time. Diagnosed and resolved low water pressure to the kitchen sink. Did the job quickly.

We were visited by Charles and Bobby.

Michael R.

5 Star Service. I had a defective shower faucet and tub spout which needed replacing. They showed up on time, and performed the job at a fair rate with professional courtesy and expertise. What more can you ask for? Will definitely use them again.