1st Choice Plumbing

James W.

We bought an older home and soon found out we needed to replace our sewage system. Called all plumbers in the Rock Hill phone book, but only 3 returned my call. Two came out and gave estimates and one gave an estimate over the phone. Thomas with 1st Choice gave me the best estimate and my neighbor gave 1st Choice a good recommendation. My yard has old established azaleas and Thomas worked hard to place my new system around existing plants and trees. Thomas' coordination with the city was outstanding, plus he seemed to have a great working relationship with the city employees. Thomas was able to get the city to agree with him as to where the sewerage tie-in needed to be so as little damage as possible would be done to my landscaping. My neighbor, an engineer by trade, said he watched the men from 1st Choice work and he commented that they did an outstanding job. No payment was due until all work was completed including reseeding my yard. I highly recommended Thomas and 1st Choice.

Marty K.

Thomas Carter is super knowledgable, fair and went the extra mile to assist us. He and his friendly crew re-piped our ranch home which was full of bad PEX pipe. He took the time to explain the process and was very detailed. His rates are reasonable, his customer service is fantastic and I would highly recommend him. Good guy and great master plumber!!!!

Lexa B.

Once again 1st Choice Plumbing provided me with excellent service in repairing a broken toilet. Hunter was awesome and did an excellent job. He is very respectful and knows his job. Thanks young man!

Josh B.

These folks know the meaning of FANTASTIC customer service! I would never use anyone else for my plumbing needs.

Charlotte C.

Can I give this company a -1 star for professionalism? I call on a Thurs morning to ask for an appointment. The owner answers his phone - I can barely hear him; he's driving down the road. He says he can come, but not today. That's fine, I say. It's not urgent, but I do need a plumber at my home to look at my water filter system. He passes the phone to one of his workers who takes my name, address, number and gives me an 8-10 appointment for Friday morning. At 11:15 on Friday, after nobody showed up & nobody called, I call them back. It went like this: Him: 1st Choice Plumbing, this is Thomas. Me: Hi, My name is Kendra S, I had an 8-10 appointment for this morning, and nobody showed up or called, so I'd like to cancel. Him: Oh. Sorry about that. Thank you. [he hangs up.] Really?! Are you KIDDING ME!?? 1st Choice Plumbing, you've officially become my LAST CHOICE.

Travis L.

People be aware of this company. Your lack of professionalism is mind blowing. I can and I will comment about a friends experience. I needed plumbing work done and I researched plumbing companies and came across your company. I read your reviews and knowing someone who had experience with 1st Choice Plumbing, made my decision that much easier. I could have been a potential customer, but my money goes to a business who values their customers. My comment is absolutely relevant, Jonna and I look out for people who need plumbing services. I have been out to the house to see the water heater and checked it out myself. A leaking water heater with no hot water is in """"perfect working condition?"""" You don't have to be a plumber to see it's not properly working. You wrote up a false report that the water heater was """"in proper working order"""" and admitted to her that you never checked to ensure the water ran hot or anything. When you provide bad service and then lie about it, it reflects poorly on you and your small business. Put yourself in the customers shoes and I'm absolutely positive you would be angry yourself. It does not matter if you came out for her or the previous owner. You """"checked"""" the water heater and said it was """"properly working"""" when it's not. You provided the service and there is documentation your company was the one who looked at it. Again, I have told many homeowner friends not to use you for their plumbing needs. People be aware of 1st Choice Plumbing. They are a scam. Read their reviews on Yelp. Be careful who you have come out to your house. As for your comment back and still believing you're not wrong, this shows your character and what kind of business you run. This situation does involve me even though you stated it does not. Staying with her and having to take cold showers is not something I call enjoyable. Seeing her being stressed out over something you should have noticed does involve me. Not even offering to inspect the water heater for the second time shows that you knew you didn't do the job properly. People save your money and pay someone who takes pride in what they do and doesn't take advantage of you. Clearly when a free service is offered, corners are cut because they are not being paid. A reliable business doesn't say a water heater is in proper working condition without even checking to see if it's working properly. People, spend the extra time in finding a dependable and reliable plumbing company who actually knows what they're talking about.

V M.

They came out and """"inspected"""" my water heater to ensure it was working properly. They wrote in the report """"came out to look at water heater and there is no leaks and elements are fine and no damage and is in PROPER WORKING ORDER"""" I am still getting NO hot water. Called and questioned and they stated they never checked the ensure the water ran hot. I asked how they could write it up as proper working order when they didn't even fully check to ensure it was in proper working order. Company offered NOTHING for their mistake, not even a free return to the home to recheck.

Christi S.

1st Choice was recommended by my neighbor who just had her hot water tank replaced with a tankless. I had a total of 4 companies price removing my hot water tank from the attic and installing a tankless. Thomas was friendly. He explained the job, offered options, made suggestions, and came in $3000 less than 2 of my other quotes. 1st Choice was the only company that looked at our crawl space and said the tankless could be installed there. The gentlemen that did the work were friendly and considerate; and answered my last minute questions. One month after its install the hot water didn't work. 1st Choice sent out a service person within 2 hours. Turns out the breaker on the electrical outlet under my house had been triggered. The serviceman pushed the button on the outlet and it has worked ever since. No charge for the call. 1st Choice replaced the kitchen faucet. My husband could have easily done it, but he's working a lot of hours and who knows when it would have been done. Once again the serviceman was kind and courteous. At one point in our brief conversation he mentioned that he likes what he does. How nice is that.....to hear from someone doing work at your home that they enjoy what they do? We should all be so lucky. The faucet looks good and works. The serviceman answered the couple questions I had and put the sticker that came with the faucet (that I bought) on the inside of the cupboard door. That way if I ever have a problem or need to replace a part, Moen's phone number and all the numbers I need are right there. I am very happy with their work, I will not hesitate to call them with any future needs or recommend them.

Steve M.

I woke up on a Saturday morning to the sound of water running under my house. I called 1st Choice Plumbing and they came right out to get the problem stopped. I was thrilled with the service and the price was fair considering it was a weekend.

Kyle B.

Great plumber if you can get him to your house. We used him for a couple small warranty repairs with no issues. When I tried to get him to come complete a job and write an estimate for a large job he would not show up. We had 3 appointments that he no showed for and when he finally came, he never provided me the written estimate. Save your patience and call someone else. It doesn't matter how good a plumber is if they miss appointments without calling. I was very disappointed in this company.