1st Choice Plumbing

Ben R.

I woke up on a Saturday morning to the sound of water running under my house. I called 1st Choice Plumbing and they came right out to get the problem stopped. I was thrilled with the service and the price was fair considering it was a weekend.

Leslie H.

Two calls to this plumber via our home warranty company and we still had zero hot water for 2 weeks! We ended up hiring another local plumber who was fast, professional and knowledgeable. He fixed the issue and we had hot water that day.

Lillian E.

I had an outdoor water leak. I called 1st Choice Plumbing who came and diagnosed my leak as being from the main line running under the slab of my house. They wanted to replace the line from the water meter to the house and then reroute the pipe through the garage for $2900. I told them to cut line at the garage and reroute it from there, because why pay to trench up the yard, bore under the sidewalk and replace line that isn't leaking? Replacing everything is the easy way to fix things and not the professional way-especially when you're spending other people's money. They agreed to the work, made a couple suggestions of a water pressure regulator and carbon filter and gave a new quote of $2500. I agreed and the work was done. They cleaned up and I paid them. Everything was good. I left and came home a few hours later to find water leaking in the same place! They came back out and re-dug the hole to find water leaking the same way as before from under the house. They removed the water flowing from under the house until it stopped and then discovered it was leaking from the direction of the yard and gathering under the house until it built up pressure and back flowed. At this time the true nature of 1st Choice Plumbing was revealed. I had """"2 separate issues!"""" declared the tech. The odds of 2 separate leaks at the exact same time presenting the exact same way are really low-but not the impossible. They ran a temporary line above ground across the sidewalk to stop the leak and left. The next day I called and suggested that they simply reconnect to the line going under the house and if water started leaking there again we would know I had 2 issues and I would pay the $700 additional dollars they wanted to replace the line to the meter. If it wasn't leaking from under the house I felt that they should make the repair at no cost to me. The owner came out (never reconnected the line going under the house to see who was right) and said that it would be fair to him if I paid for half the repair to just cover the cost of the parts. 20 feet of pex pipe doesn't cost $350 but whatever, I needed to have it done so I said fix it. He also pointed out I didn't have a back flow check valve and said he would replace that for the cost of the part $200 and $100 labor. Sounds good! Do it! They say they will be back first thing Monday morning and it will take about 2 hours. The quote is $650. Monday comes and they call saying they can't come because it's going to rain at noon. I remind them the repair will only take a couple of hours and they have plenty of time. """"Oh no! This repair will take over half a day."""" I tell them we have people coming over at the end of the week and that temporary line is a walking hazard - I need the repair done. They call back and say they will be there first thing Tuesday morning. Tuesday morning first thing 3 utility trucks pull up unannounced to mark the utility lines so the plumber can dig safely. The plumber calls an hour later to tell me they will be out """"in about an hour."""" They show up at 10:30 with a new estimate for $911. I have some heated words with the owner about why my quote went from $650 on Friday to $911 on Monday. I tell him he's """"not a man of his word."""" He says he """"miss remembered the cost of things"""" and if I'm going to be """"nasty"""" with him he will just leave. I very reluctantly tell him to get it fixed. I know I'm being taken advantage of but I'm in a tight spot and they know it. They make the repair and clean up some and leave when I pay them. It's around 12:30. The repair didn't take half a day after all! After they leave I find cigarette butts in the yard and that they have unrolled my water hose from its box, used it to clean up but left it in a tangle on the side of the house. Nice. To sum up they missed diagnosed my leak, didn't verify their repair, denied responsibility for their mistake and charged me to fix it. Unbelievable ethics! Avoid them at all cost or be willing to cover all the costs-for everything, when they feel like fixing it. The office manage Nicole is great to work with and I honestly can't understand why she works there. She could do much better. I'm sure they will write a reply with denials and """"alternate facts."""" Dont believe it! Read the other reviews and beware!

Ron D.

Chris is phenomenal! He is on time, professional, knowledgeable, and friendly. He works precisely and is fast. He even vacuumed up the mess.

Doris M.

We bought an older home and soon found out we needed to replace our sewage system. Called all plumbers in the Rock Hill phone book, but only 3 returned my call. Two came out and gave estimates and one gave an estimate over the phone. Thomas with 1st Choice gave me the best estimate and my neighbor gave 1st Choice a good recommendation. My yard has old established azaleas and Thomas worked hard to place my new system around existing plants and trees. Thomas' coordination with the city was outstanding, plus he seemed to have a great working relationship with the city employees. Thomas was able to get the city to agree with him as to where the sewerage tie-in needed to be so as little damage as possible would be done to my landscaping. My neighbor, an engineer by trade, said he watched the men from 1st Choice work and he commented that they did an outstanding job. No payment was due until all work was completed including reseeding my yard. I highly recommended Thomas and 1st Choice.

Dumont H.

First off let me say that this place is TOP NOTCH! Everyone from the young lady that answered the phone to the guys that came out and fixed our leak was absolute GREAT! Scott Childers did a GREAT job! I recommend this place to any and everyone looking for any type of plumbing work. They were fair, and the pricing was good.

Christi S.

Thomas Carter is super knowledgable, fair and went the extra mile to assist us. He and his friendly crew re-piped our ranch home which was full of bad PEX pipe. He took the time to explain the process and was very detailed. His rates are reasonable, his customer service is fantastic and I would highly recommend him. Good guy and great master plumber!!!!

Allison B.

They came out and """"inspected"""" my water heater to ensure it was working properly. They wrote in the report """"came out to look at water heater and there is no leaks and elements are fine and no damage and is in PROPER WORKING ORDER"""" I am still getting NO hot water. Called and questioned and they stated they never checked the ensure the water ran hot. I asked how they could write it up as proper working order when they didn't even fully check to ensure it was in proper working order. Company offered NOTHING for their mistake, not even a free return to the home to recheck.

Vivian C.

1st Choice was recommended by my neighbor who just had her hot water tank replaced with a tankless. I had a total of 4 companies price removing my hot water tank from the attic and installing a tankless. Thomas was friendly. He explained the job, offered options, made suggestions, and came in $3000 less than 2 of my other quotes. 1st Choice was the only company that looked at our crawl space and said the tankless could be installed there. The gentlemen that did the work were friendly and considerate; and answered my last minute questions. One month after its install the hot water didn't work. 1st Choice sent out a service person within 2 hours. Turns out the breaker on the electrical outlet under my house had been triggered. The serviceman pushed the button on the outlet and it has worked ever since. No charge for the call. 1st Choice replaced the kitchen faucet. My husband could have easily done it, but he's working a lot of hours and who knows when it would have been done. Once again the serviceman was kind and courteous. At one point in our brief conversation he mentioned that he likes what he does. How nice is that.....to hear from someone doing work at your home that they enjoy what they do? We should all be so lucky. The faucet looks good and works. The serviceman answered the couple questions I had and put the sticker that came with the faucet (that I bought) on the inside of the cupboard door. That way if I ever have a problem or need to replace a part, Moen's phone number and all the numbers I need are right there. I am very happy with their work, I will not hesitate to call them with any future needs or recommend them.

Joseph B.

Great plumber if you can get him to your house. We used him for a couple small warranty repairs with no issues. When I tried to get him to come complete a job and write an estimate for a large job he would not show up. We had 3 appointments that he no showed for and when he finally came, he never provided me the written estimate. Save your patience and call someone else. It doesn't matter how good a plumber is if they miss appointments without calling. I was very disappointed in this company.