1st Choice Plumbing, Heating & Air Solutions

C G.

1st choice came out to do an estimate for completing my air conditioning system in a new build house. When the estimate was received, it didn't match our system and didn't give a proper breakdown of the charges; which was over $4k. It mostly stated charges for warranties, which I was told over the phone they wouldn't be able to provide due to their not furishing the system and materials. I sent an email back to them requesting a proper estimate with a breakdown of the charges, and let them know the system and other details stated on the estimate were incorrect. My other request is if they could not provide this, I would need a refund of the $129.00 they charged me for the estimate. I have a crazy busy schedule, and was allowing ample time for the company to respond; they did not. I had to hire another company to come out and do another estimate; they gave a proper breakdown of what needed to be done and the costs, so I hired them.1st Choice is refusing to refund the charge and never provided a proper estimate
apparently they think customers are just paying for their delightful company and conversation, not what they are actually hired to do.

Valkyrie H.

COMPLETE SCAMMERS! If you want a company that honors their contracts and is easy to work with, don't use this company. We're going on 3 years since purchasing 2 units from these guys, and they still have not fully completed their job. They don't return phone calls unless they think they're going to make more money. The owner threatened my husband over the phone when confronted about the issue. They're not refusing to do the work on the agreement (anymore), but just can't seem to fit us on their schedule. I guess 3 years is just too fast to complete a job.
Also notice how the only review they responded to was a positive one. What kind of a business operates this way???
FYI... AC has been serviced, and if it hasn't, no one should have issues after 3 years!!! Their own Manager came out and saw the installation and could not believe what a poor job they had done and that nothing was done as per our discussion with their Sales guy.
Notice below how they always wants to argue instead of correcting the issue. Most professional businesses do the right thing when they screw up a job. Not this company.
If you read the owners responses, you'll see exactly what I'm dealing with. They will never admit when they've made a mistake, and therefore, won't make it right. They will however, continue to post how a brand new unit that's had issues from day 1 is the customer's fault.
This is an epic portrayal below of what you'll have to look forward to.
Hey Ashley!! If you're so professional, admit your installers screwed this up, swallow your pride, fix the issues, and I'll remove this review. Obviously it bothers you, and you're not making yourself look any better with the banter.
One more thing, your comment below about "all of a sudden" would be what someone considers defamation, since it's a flat-out lie. But thank you for putting it in writing. Just one more thing...

Looks like I've kept Ashley busy today. She finally responded to all the reviews. Ashley - you can gladly "fire [me] as a customer" and get out of your 10-year contract (not 2 year) with a full refund of the units we purchased. I'll even arrange for you to come pickup your equipment. See? This is someone trying to compromise and make a deal.
How much is your ego worth? How much potential business will you lose when people read the nonsense because you keep adding to my review? People don't like being lied to, people don't like being taken advantage of. There's something to be said for someone who can operate a business with integrity and humility.

Oh! I also need you to send someone out for the EXACT same issue we had last month. Let me know when someone can be there. Thanks!

Kristina H.

We just had our home built a year ago, and of course the AC decides not to blow cold air RIGHT as the warranty expires on labor with Airtron. After finally getting a hold of them, we were told they only service our home if we have a membership ($25/month), but it didn't cover labor. So I decided to look up reviews and call around.

1st Choice popped up and they were available to come out immediately so 5/5 on fast service. Price-wise: I have a feeling we are paying more but we didn't want to play around anymore since it's already 90 degrees and the ac isn't working. We needed a fast solution.

Riley came out and diagnosed the problem quickly, the TXV needed replacement. The part was covered under Carrier warranty, not the labor as is the case many places. Riley recommended two other parts be replaced to extend the life of the unit. He wrote down three quotes, the basic "get it fixed and go" price was $800. The middle was just replacing one of the recommended parts plus the TXV plus a maintenance plan, $1300. And the highest was $1500 replacing all recommended parts plus the TXV and maintenance plan. The maintenance plan doesn't cover labor (as the pattern goes!) which is $60 each time they come out which is twice a year for unit maintenance.

Our problem is the actual part needed to fix the AC isn't something they carry and needed to be shipped. So for now we have no air, not sure if we're paying for a hotel or what at this point. We're just HOPING the part comes in fast so we can go about our lives.

Maybe this helps someone, just shop around for labor pricing. Because you're going to end up paying that either way. Riley was friendly and efficient, 1st Choice has great customer service. I will update on the time of receiving parts for others to have a general idea.

Rajiv T.

Gave an estimate for $2200 for replacing three parts under Carrier warranty. Insisted that despite the warranty, there would be still a charge and would not break down the costs into "parts" and "labor" so that I could see I was nothing charge for the part.

I got a second opinion from another Carrier certified dealer and he fixed in $200 and sorted out the warranty with Carrier. There unit is working very well and I just cannot get my head around 1st choice air solutions charges which are over the moon.

Rita J.

We use 1st Choice Air Solutions, for our office HVAC services and maintenance. Manny came out to check our units and thermastats, and after finding we needed batteries in a couple of thermastats, he stayed to check everything out regardless and changed all our filters, etc. Manny was great and didn't laugh at all us gals for not thinking to check the batteries...lol. Great service, thanks Manny!

Rita

Brian B.

These guys are sharp. They're available all weekend and always pick up. Our AC stopped working on a Sunday. I called and they were out within a few hours. I knew it needed to be replaced, but they gave me a few options and scheduled the install. They also provided a temporary AC unit to help. On the install day they were at my house by 7:30. All the guys were polite and professional. I think they were done in about 6 hours. The new AC is working great. If you're looking for great service give 1st Choice a call.

Lauren R.

Recently noticed my AC wasn't blowing cool air and was continuously running. Gave them a phone call at 7 AM and the lady that answered was so sweet and professional. They sent someone out later that afternoon and he walked me through everything. It was an educational experience! Step by step he explained how everything worked and what the issues were. Unfortunately, wires had been chewed through (great! A whole different issue) and levels were a little low. He was so nice and answered all of my many MANY questions! Thank you Chris Luna!

Annie S.

Wow! Randy came tonight to unclog our furnace drain. We called 1st Choice because Berkeys was trying to upsell for services we knew we didn't need.

Randy told us our systems looked great, unclogged the drain, and was on his way in less than 30 minutes. Price to unclog the drain was significantly less than Berkeys had quoted us, with no upselling pressure for things we don't need.

Randy was professional and very informative.

We will definitely be calling 1st Choice again.

M M.

My downstairs A/C quit working and I called 1st Choice Air Solutions. I told the Tech that we had a leak in the coil in July, which was repaired. I advised him that I was aware that the R22 freon units were being phased out and replaced with a 410A, and that we wanted to replace the current one which was a 3.5 ton with a new 4 ton, 410A, because the 3.5 ton had never really cooled downstairs very well. The Tech told me that because I was going from an R22 to a 410A, we would have to replace the upstairs A/C as well as the downstairs, or the 410A would cause the upstairs R22 A/C to blow up, even though they are two completely separate systems. I told him that we had never had problems with the upstairs A/C, which is a 2.5 ton unit and that it cooled very well. He also told me that a hole would have be to cut in my upstairs ceiling to install a new air output because the current one is to far away. Additionally, he would have to replace the plenums with metal ones because the current ones are made out of cardboard, and they would mold and cause us to breath bad air. The plenums have been in the house since it was built and we have never had a problem with bad air. He quoted me prices for replacement of the downstairs A/C at between $10,528 to $16,819. He then quoted me a price of $18,268 to replace both the upstairs and downstairs A/C's, quoting me not for a 2.5 ton unit for upstairs, but a larger 3 ton, which was unnecessary and would cost more. During the visit he became rude and raised his voice at me. I felt he was not only trying to sell me things I did not need, but work that was unnecessary, and at outrageous prices. In the end, we had another company install a new 4 ton A/C at a cost of less than $6800, and our A/C has yet to explode. I will never use this company again.

Adisa O.

They do good work but provide little transparency. They will not provide you a statement that shows cost of parts/labor. It took the technician 20 minutes to change out the board on my AC and I was billed over $1000 for them to change the board and over $200 for the them diagnose it. Upon retrieving the board box I found the part readily available online for between $215-$400. I understand they are in business but this felt like a gouge. I was told upfront the charge before I agreed to the work. I should have done more due diligence before I agreed to the service.

Also, the service fee and the labor to diagnose the problem are not applied to the cost to fix so in total I paid over $1,200.