1st Choice Plumbing, Heating & Air Solutions

Annie S.

Wow! Randy came tonight to unclog our furnace drain. We called 1st Choice because Berkeys was trying to upsell for services we knew we didn't need.

Randy told us our systems looked great, unclogged the drain, and was on his way in less than 30 minutes. Price to unclog the drain was significantly less than Berkeys had quoted us, with no upselling pressure for things we don't need.

Randy was professional and very informative.

We will definitely be calling 1st Choice again.

M M.

My downstairs A/C quit working and I called 1st Choice Air Solutions. I told the Tech that we had a leak in the coil in July, which was repaired. I advised him that I was aware that the R22 freon units were being phased out and replaced with a 410A, and that we wanted to replace the current one which was a 3.5 ton with a new 4 ton, 410A, because the 3.5 ton had never really cooled downstairs very well. The Tech told me that because I was going from an R22 to a 410A, we would have to replace the upstairs A/C as well as the downstairs, or the 410A would cause the upstairs R22 A/C to blow up, even though they are two completely separate systems. I told him that we had never had problems with the upstairs A/C, which is a 2.5 ton unit and that it cooled very well. He also told me that a hole would have be to cut in my upstairs ceiling to install a new air output because the current one is to far away. Additionally, he would have to replace the plenums with metal ones because the current ones are made out of cardboard, and they would mold and cause us to breath bad air. The plenums have been in the house since it was built and we have never had a problem with bad air. He quoted me prices for replacement of the downstairs A/C at between $10,528 to $16,819. He then quoted me a price of $18,268 to replace both the upstairs and downstairs A/C's, quoting me not for a 2.5 ton unit for upstairs, but a larger 3 ton, which was unnecessary and would cost more. During the visit he became rude and raised his voice at me. I felt he was not only trying to sell me things I did not need, but work that was unnecessary, and at outrageous prices. In the end, we had another company install a new 4 ton A/C at a cost of less than $6800, and our A/C has yet to explode. I will never use this company again.

Adisa O.

They do good work but provide little transparency. They will not provide you a statement that shows cost of parts/labor. It took the technician 20 minutes to change out the board on my AC and I was billed over $1000 for them to change the board and over $200 for the them diagnose it. Upon retrieving the board box I found the part readily available online for between $215-$400. I understand they are in business but this felt like a gouge. I was told upfront the charge before I agreed to the work. I should have done more due diligence before I agreed to the service.

Also, the service fee and the labor to diagnose the problem are not applied to the cost to fix so in total I paid over $1,200.

Theane B.

They were amazing when I called my ac was out summer started early. With the 100 degree temps in the coming week I needed to fixed fast. They were able to get me in same day. Manny came out to the house he didn't give up until he figured out the problem. We were sleeping in a cool comfortable house that night. Manny was great very patient and nice he even gave me three options on how to fix the problem each at different cost range. I would use them again time and time again.

James W.

Great service. Quick response time. Courteous team. Manny was very nice & honest. He even offered to take out my trash b/c it was trash day. My a/c is ice cold now. Thanks guys.

Todd L.

My AC went down and my house was 90+ degrees. 1st Choice came out the very same day. In fact within 3 hours of my call. My AC compressor had frozen up and expired. It was late in the evening and there was nothing that could be done.

Rance was courteous and professional.

The very next morning 1st Choice called me and provided several options to get my AC up and running. I was looking to upgrade and based on their recommendations they saved me hundreds of dollars by explaining my choices based on my home size and existing HVAC equipment.

The very same day, Rance and his team showed up and installed a new Trane XL. When he arrived my house was 92 degrees. They worked hard and had my new AC running in less than 2 hours.

My house is now down to 72 degrees and the new unit is amazing.

But I want to stress that 1st Choice was amazing and in roughly 24 hours of eclipsed time they had the old unit removed, the new Trane unit running and even better, you would have never known they had been here. They cleaned up everything and left my back yard perfect.

5 Stars!

I highly recommend 1st Choice! Professional and capable!

Kenneth B.

Great company to work with. Had a small issue and Rance had it nailed down and fixed in a very short time. I highly recommend them for any AC work that is required.

Chris R.

Had need of an AC service company outside my normal area of trade. Was advised 1st Choice was a good company. I called and arranged for service. The service call was made timely and my tenant was back enjoying cool air and happy. All is good.

Caroline S.

My AC went out in our new home so our first option was to call Allied Home Warranty - the sellers of our home included the warranty in the sales price. When their technician came out (at twice the cost since it was "after hours"), he told us that we would need to replace our entire system, that our warranty would cover about $1000 and that we would need to foot the bill for the remaining $3100.

Luckily, my coworker suggested 1st Choice Air Solutions! They were able to come out the next morning, immediately diagnosed the problem, and fixed the unit right then and there. It ended up costing us about $500 instead of $4000. 1st Choice was very thorough and I would suggest them to everyone I know in the DFW area. Thank you for not making me and my husband suffer through the Texas heat with no AC!

Linda P.

Used this company to repair an issue with my heater. Was on Time and very professional. They offered a annual maintenance contract which will save me from having issues with my air and heating units. Tks.