1st Choice Plumbing

Bernie O.

Josh showed up, was incorrect about what needed to be done. My wife called me and I talked to Josh. He blamed the dispatcher for not being clear, I talked with him while he was in our basement, he then understood what needed to be done. As per my wife's report when I got home, he did NOT do more than 2 hours worth of actual work, spent less than $30 in parts and charged us $729 on invoice#15862, when I found out about it I was annoyed. I've been a successful self employed Handyman since 2002, and I couldn't do this myself because of my packed work schedule (I am Keath Your Handyman, see my reviews on Angi.) Had I done this same job for a client I would have charged $400. Josh also left a pair of channelocks (right angle pliers with jaws) right on top of an antique table in the room (close to where he was working) that we are planning to sell, the table was not damaged but that's not the point. Not happy overall, and I admit that I have high standards....

Myrielle B.

I learned of the backed up drain in my home when my feet skooshed into wet carpet on a Saturday morning. I spoke with Patty at 1st Choice Plumbing at 9 am and she scheduled me for 4 pm. (They couldn't come right away because they were booked - that's good!) I was texted a few minutes before their arrival and Cameron and Trey were right on-time that afternoon. Like a good attorney/doctor/tradesperson, Cameron diagnosed the problem and planned a path to success, all the while making me aware of potential occurrences in the process. Well, it worked out just fine and promptly with their unclogging the backup with the snake. Their work was precise and the job was tidy when they finished. Tradespeople are not appreciated enough in our comfortable world. It's a pleasure to recommend and thank 1st Choice Plumbing for successfully remedying a problem before it became bigger. They're worth every dime!

T S.

I had Choice Plumbing come to repair the main supply line entering my home. They were quick, efficient and offered what I felt was a fair price. Fast forward a year and the same leak was back. This time I chose another vendor who did the job for even less and diagnosed the failure of repair as the connection between the line coming from the house to where it meets the city line. I called choice and requested reimbursement since their repair failed. The owner did call be back, was very understanding and communicative. He did deny any responsibility because they didnt repair the city supply line. The problem is that they connected to it and that was where the failure was. In any case they did try to offer good customer service but would not make their failures right.

Debbie C.

Total rip-off!!! They charged us $149 just to come out, then upon arrival quoted us an additional $352 to make a very minor inexpensive repair (we had already gotten all the parts). Ended up having the send them away and pay the service charge of $149 anyways. HORRIBLE! Got another plumber out the next day and he completed the repair for a grand total of $89 including service call charge. UNREAL. Don't get ripped off by this company!

Michael O.

A coupler in our water heater went out and had to have a plumber come out on Sunday. Understandable to pay somewhat extra for a Sunday but $350 for less than 10 minutes of work is completely out of line. The part was $20 which I'm sure was marked up. This is $33 per MINUTE! Get a second job before calling this company! Yes, they told us it would be that much but never said it was a couple of minutes worth of work. It would have still been $300 if we would have waited until Monday. This is a perfect example of taking advantage of people.

Jasen T.

We had a knocking noise in the wall - coming from the heater in the garage. We called them up to check it out. And from there on out it was taking advantage of us. After the wall was opened and the binder for the pipe loosen a little bit... the knocking was still there. From there on out... it was a """"Farmers catch"""" and taking advantage of us not knowing. ...and that guy really like to hear himself talking. """"... and 99.9% and really 99.9% that Thermal expansion tank will solve the problem... and really....and 99.9% that makes the knocking sound stop...!"""" At the opening of the wall, they knew already that this is not solving the problem. So, we got this Thermal Expansion Tank for $389 plus $49 Service Charge installed, This looks like an UFO on our heater tank ...AND DID NOT SOLVE THE PROBLEM at all!!! We paid and they left. A while later we had somebody else come over and check...a different plumber... the reason was at the kitchen sink!!! He took care of it in under an hour, less than $40. Really? But, he...""""and 99.9% it will solve the problem and ONLY, ONLY a Thermal Expansion Tank will solve the problem..."""" Honestly, if I wouldn't be so *&^%$^$* about it, I would call them to get it de-installed!!! What a rip-off!!!!!!

Ray M.

My experience was exactly the same as that reported by Kate F. except the camera charge on a return visit would be $400 instead of her $450. An an absolute rip of. Took full advantage of my situation and charged me $714 to send a snake down the line and remove a few roots which cleared the sewer line for all of two days. Yes I agreed to their proposal but I was in no position to argue when all of my plumbing fixtures had been rendered unusable.

Sally M.

Will price gouge your part by over 1000% thwy wanted $400 for a $20 part and know you're in a plumbing bind so you expect you to pay it because you're desperate in an emergency ‼ would not recommend this business to anyone They take advantage of people in need

Connie K.

It was Easter Sunday, and we discovered that a pipe servicing an outside spigot had not survived the winter. (It was a weird incident involving a pressure washer and some lithium grease. We had water pouring out of the ceiling.) 1st Choice Plumbing wasted no time coming to the rescue. Two gentlemen arrived within the promised time, on Easter Sunday, diagnosed, and repaired the broken pipe. Pricing was explained up front. They were quick, courteous, and professional. They even checked the other exposed fixture before they left. I wouldn't hesitate to call on them again.

Shatara H.

Not good. Got RIPPED OFF paying $350 ($150 service call and $200 a hour) for someone to come and tell me my water filter needs to be replaced. Took over 40 minutes to research where to find a replacement filter and finally tell me the filter can be found at Home Depot.....RIPPED OFF! My secretary took 3 minutes to find the exact same water filter online then I got an estimate $200 less from another plumber to replace the water filter.