1st Choice Plumbing

Yemi T.

We purchased our first home and immediately had issues. I had heard great things about this company and boy did they deliver. Cameron came out and was super thorough. He was knowledgeable and courteous. The follow-up and communication throughout the repairs was on-point and very much appreciated. Very good customer service. I will use this company for all our plumbing needs in the future.

Dan H.

Just absolutely terrible. They called to confirm an appointment and advised a plumber on the way. We were at home for over two hours and no one shows. When I called back the lady was rude and suggested I need to call to confirm her confirmation phone call even though we had scheduled an appointment over a week ago. Completely unprofessional, rude and dishonest. Give these guys a pass and find a reputable business.

Linette D.

It was Easter Sunday, and we discovered that a pipe servicing an outside spigot had not survived the winter. (It was a weird incident involving a pressure washer and some lithium grease. We had water pouring out of the ceiling.) 1st Choice Plumbing wasted no time coming to the rescue. Two gentlemen arrived within the promised time, on Easter Sunday, diagnosed, and repaired the broken pipe. Pricing was explained up front. They were quick, courteous, and professional. They even checked the other exposed fixture before they left. I wouldn't hesitate to call on them again.

Edward R.

Doing some work in the basement and needed rough in work for the bar sink. Several companies wanted to cut the slab and reposition the drain. Not an option I was comfortable with and not really necessary. Shawn came out and suggested a better option. Today Shawn returned and in a few hours completed the job based on his earlier recommendation. He took the time to explain what he was going to do, executed the install and cleaned up. Very professional and courteous. Will have them back out for the next phase of the project.

Joe L.

Ok, so this is a follow up review of 1st choice plumbing. On my previous review, my main concern was that the information given to me about what the county can and cannot do was not, in my opinion, adequately explained to me. And also the price of the service was quite a shock. However, upon further investigation, the price given is comparable to other companys. This is given that it was an emergency service on a sunday. The owner of 1st choice plumbing contacted me and we had a very intelligent conversation about what had happened and he was willing to come back out on a saturday, today as a matter of fact, and video my line and locate my line and give me the depths of the line and pinpoint where the problem areas were in fact located at. He did this at no extra charge to me in order to make me a very satisfied customer. To any homeowner who has plumbing problems of this magnitude, I am very sorry. This is not an easy or cheap fix. And regrettably is something that has to be fixed sooner rather than later if you plan on using ur toilets or any other water draining system in your house. I am very happy that 1st choice plumbing came out and tried their very best to make me a satisfied customer. The information given to me has helped me to better deal with my current problem and would indeed in fact recommend them if you have plumbing issues. But as with anything, please do your research on whatever the problem is that you have and be an informed customer. Ask questions and be as knowledgeable as is humanly possible so that when a professional, like 1st choice plumbing, comes out to your house, you have the ability to understand what they are telling you and that you know the correct questions to ask. They will be more than willing to answer any question you have if it is in their power to do so. So, the bottom line... 1st choice plumbing has made every effort to make me a satisfied customer. And they have done so. Understand that major plumbing issues are never cheap. The tools and equipment are not cheap to use or to maintain. There is a cost to doing business. But they will be there when you have a problem. And they will do whatever it takes to fix that problem. But be aware that there is a cost. It is never going to be enjoyable to pay for something that you will never see But the ability to poo and pee and wash clothes without your house flooding is a luxury that we as homeowners sometimes take for granted. This company helped me in my time of need and went above and beyond to make me a happy customer. It still sucks paying money for things you don't want to pay for, but I am happy that I can poo and pee again. Soo, all in all, this is a reputable company with integrity. The owner is a stand up gentlman. His employees are as well. If you need someone, call them if you have issues. I hope this helps out anyone who is in need of plumbing services. And remember, ALWAYS DO YOUR RESEARCH.

Misty C.

They were professional and efficient. They quoted me a price and there were no hidden costs. They were available immediately and awesome at explaining the problem. I would use them again.

D P.

The office staff has good customer skills and the technicians are very polite. They are available 24/7 and that was a great peace of mind knowing when my garage pipes busted in the early morning. Definitely will use them again for any plumbing needs.

Alice B.

We had a knocking noise in the wall - coming from the heater in the garage. We called them up to check it out. And from there on out it was taking advantage of us. After the wall was opened and the binder for the pipe loosen a little bit... the knocking was still there. From there on out... it was a """"Farmers catch"""" and taking advantage of us not knowing. ...and that guy really like to hear himself talking. """"... and 99.9% and really 99.9% that Thermal expansion tank will solve the problem... and really....and 99.9% that makes the knocking sound stop...!"""" At the opening of the wall, they knew already that this is not solving the problem. So, we got this Thermal Expansion Tank for $389 plus $49 Service Charge installed, This looks like an UFO on our heater tank ...AND DID NOT SOLVE THE PROBLEM at all!!! We paid and they left. A while later we had somebody else come over and check...a different plumber... the reason was at the kitchen sink!!! He took care of it in under an hour, less than $40. Really? But, he...""""and 99.9% it will solve the problem and ONLY, ONLY a Thermal Expansion Tank will solve the problem..."""" Honestly, if I wouldn't be so *&^%$^$* about it, I would call them to get it de-installed!!! What a rip-off!!!!!!

Steve V.

They will service your needs day or night any day of the week. They will also be professional and polite and not upsell you on something that they can't resolve. Be advised they do not service septic tanks.

Dana P.

I had Choice Plumbing come to repair the main supply line entering my home. They were quick, efficient and offered what I felt was a fair price. Fast forward a year and the same leak was back. This time I chose another vendor who did the job for even less and diagnosed the failure of repair as the connection between the line coming from the house to where it meets the city line. I called choice and requested reimbursement since their repair failed. The owner did call be back, was very understanding and communicative. He did deny any responsibility because they didnt repair the city supply line. The problem is that they connected to it and that was where the failure was. In any case they did try to offer good customer service but would not make their failures right.