1st Call Plumbing

Elle H.

Really had a great experience with these guys. I'm a little slow to write my review, because I like to make sure the work holds up. These guys came out in March to fix the leak we had in our downstairs bathroom, dripping down from our upstairs shower.

From speaking to a very friendly appointment setter on the phone who worked hard to get me an appointment as soon as possible to when the very polite and helpful plumber showed up, it was a very painless experience. He worked quickly and neatly. Even though he had to saw through our ceiling in order to address the leak, when he left there was no dust or debris anywhere (note: he did not repair the ceiling, but I did not expect him to, as that isn't his job). He had all the hardware he needed to repair our issue in his van and it was quick and painless.

He was also kind enough to let us uncrate our dog because she would not stop barking and once out of her crate she calmed down and just laid down to watch him.

Before he left, he asked if there was anything else he could do and I asked if he could tighten the pipes under the kitchen sink where I had replaced the faucet myself (I'm sadly not as strong as my diy projects sometimes require!). He did it in about 2 seconds and I am very grateful!

Would absolutely call again and recommend them to anyone.

Melissa O.

So thankful for 1st call, they will be my first call next time I need a plumber. They came quickly (next afternoon), diagnosed my problem immediately and had it fixed in no time. Very friendly and courteous, professional and efficient.

Wade R.

Quick to set up an appointment. Nick did a fantastic job replacing a shower drain that was leaking into (and eventually through) the ceiling of the floor below it. He worked efficiently and effectively -- all done in about an hour including having to cut through a some of the metal that was frozen together.

Dylan M.

We had received a quote from 1st Call Plumbing, and we all agreed to move forward. We scheduled with our general contractor to meet at our house. The plumber was in a grumpy mood when they arrived from the start. Like the guy seemed pretty upset that he even had to be here. And then we talked about stuff while we waited for our contractor. We are first time homeowners and we have a lot of questions. We want to understand what is going on, and I asked a question about something in their contract. He interrupted and he said, ""You know what, I don't even want to be here right now. It's an energy thing, and I am getting bad energy from you, so have a good day but I'm leaving."" Then as they left, Our showed up and they said to him, ""We are pulling out of this one, good luck.""

If this isn't the perfect example of unprofessionalism, then I don't know what is. We took off time from our jobs, our contract took time to meet with him, and he blew us off because the energy of wanting to ask questions before we spent thousands of dollars?

Kevin B.

I called six different plumbers before I found this company, and they were the only ones willing to squeeze me in for an emergency. In fact, they were one of only three that called me back. I had a shower valve break in a one bathroom apartment, and the multiple tenants that relied on it were without a bathroom. 1st call made it happen, and fixed everything perfectly the very next day.

Ellen S.

Amazing and efficient. What I thought was going to be a huge plumbing job turned out to be a small adjustment on the connection faucets in the wall. All that was needed was tightening the packing nuts on hot and cold side of wash box. I was prepared for a large bill and all I had to pay was the travel charge. The service men were clean-cut and speedy. Thanks Chris and Angel.

Ellen S.

Katherine S.

This plumbing company is the best company bar none !!
Prompt scheduling for our home to be re-piped....very courtesy on phone
when scheduling and knew the answers to my questions..once the crew got here
on time mind you, they took great care to cover my floors with the proper material to keep my hardwoods and carpet from all debris and proceeded to explain the re-pipe again and then went to work, they did my home in about 6 hours...I was amazed and so thrilled.
After they were done they explained the next process which is the inspection and such...and then they will be back to wrap things up and fix the wall for you need access to the pipes in the shower good as new...
Every person from start to finish on this job took great care in the work they did and to me that shows pride in their work. Never once did I hear them argue or complain or use any foul language when talking to one another..which I have had happen when another service person came out a few years back for something else
I had one question about something and e mailed them next morning and with in a few minutes I got a reply "" Be there in a few"" ...Doug owner came right away and explained what was up and never once made me feel like I wasted his time for a silly question. I am so impressed.
He takes great pride in his work and company. All his crew were awesome as well...polite and respectful
They are the only plumbing company we will ever use again...we highly recommend
1st Call Plumbing...but only if you want it done right the first time

Marie S.

I was really worried when I saw water dripping from my kitchen cabinets (downstairs) after a bath in the upstairs bathroom. I was hoping I just needed a new bathtub drain stopper or something but it turns out I had a leak that was causing water damage behind the wall and dripping all the way down the outside of the pipe. I am so glad I called 1st Call Plumbing. These guys were very courteous and quick despite the fact that what was supposed to be an 'easy' call became a bit more involved for them. As a first-time home owner I had no idea what to expect but the work was done fast and I felt the price was very reasonable. Thanks Doug!

Christina D.

Great service! Called in the morning and they fixed the clog on the same day. Super friendly and quick. My kitchen sink was clogged and they were here and gone in under the first hour. Even checked out the adjoining sink and dishwasher. Very recommended!

Cathy M.

Gee, I read all these great reviews, and wish I could agree. Many of them mention Doug, but he was not one of the guys that was sent by 1st Call Plumbing to fix the leaking drain pipe on my kitchen sink.

When I made the appointment a few days ago, I was told that they charge $125./hour. I said, okay. I was told they would be sending two guys and I asked if it was $125. for two, and was told, ""yes."" When the plumber and his helper arrived they told me it would cost about $200. to fix the drain pipe.

They got to work in the basement where the pipe is. After several minutes I heard splitting wood and saw splintering wood flying, and I realized the plumber was gouging out the sill plate (the wood that sits on top of foundation and the entire house sits on top of it). I politely asked about what he was doing, and he was very nasty. He got off his step ladder and started lecturing me about his years of experience and that this is how you do it. He and his helper made up reasons as to why they should be gouging out the sill plate to fit the elbow of the pipe - ""I would have to pay more than $600 if they did it differently,"" ""it doesn't matter,"" ""this is how you do it,"" ""it doesn't hurt the house,"" etc.

I felt that my concern was very reasonable and it was a no brainer that it would be better to trim the pipe higher up or figure out another way. They insisted it was a good idea to proceed and so they gouged out the sill until the elbow fit.

When they said they were done and told me to go up and turn on the water, I did, and water poured out of the bottom of the new pipe piece. ""A bad seal,"" I was told. Okay, no problem. They have another seal, but the way they install it is to cut the new pipe piece in half in order to pull out the bottom piece. So now they have to joint the two severed pieces. They tell me that this can function as the new, ""clean out."" Yeah, I suppose that would do in a pinch, but I wouldn't call bending a pipe and straining the seal at top or bottom, a ""clean out.""

They were finished in an hour and ten minutes and presented me with a bill for $225. I said that I was told they charge $125./hour and was told, ""parts aren't free,"" and ""we worked more than an hour."" The cost of the parts was not itemized, but I don't think a 6' piece of 3"" pvc pipe and a seal costs close to $100.

Each thing I mention above is not huge by itself, but everything together made for a really crummy experience. I won't be calling them again.