1st Call Plumbing

Katherine S.

This plumbing company is the best company bar none !!
Prompt scheduling for our home to be re-piped....very courtesy on phone
when scheduling and knew the answers to my questions..once the crew got here
on time mind you, they took great care to cover my floors with the proper material to keep my hardwoods and carpet from all debris and proceeded to explain the re-pipe again and then went to work, they did my home in about 6 hours...I was amazed and so thrilled.
After they were done they explained the next process which is the inspection and such...and then they will be back to wrap things up and fix the wall for you need access to the pipes in the shower good as new...
Every person from start to finish on this job took great care in the work they did and to me that shows pride in their work. Never once did I hear them argue or complain or use any foul language when talking to one another..which I have had happen when another service person came out a few years back for something else
I had one question about something and e mailed them next morning and with in a few minutes I got a reply "" Be there in a few"" ...Doug owner came right away and explained what was up and never once made me feel like I wasted his time for a silly question. I am so impressed.
He takes great pride in his work and company. All his crew were awesome as well...polite and respectful
They are the only plumbing company we will ever use again...we highly recommend
1st Call Plumbing...but only if you want it done right the first time

Marie S.

I was really worried when I saw water dripping from my kitchen cabinets (downstairs) after a bath in the upstairs bathroom. I was hoping I just needed a new bathtub drain stopper or something but it turns out I had a leak that was causing water damage behind the wall and dripping all the way down the outside of the pipe. I am so glad I called 1st Call Plumbing. These guys were very courteous and quick despite the fact that what was supposed to be an 'easy' call became a bit more involved for them. As a first-time home owner I had no idea what to expect but the work was done fast and I felt the price was very reasonable. Thanks Doug!

Christina D.

Great service! Called in the morning and they fixed the clog on the same day. Super friendly and quick. My kitchen sink was clogged and they were here and gone in under the first hour. Even checked out the adjoining sink and dishwasher. Very recommended!

Cathy M.

Gee, I read all these great reviews, and wish I could agree. Many of them mention Doug, but he was not one of the guys that was sent by 1st Call Plumbing to fix the leaking drain pipe on my kitchen sink.

When I made the appointment a few days ago, I was told that they charge $125./hour. I said, okay. I was told they would be sending two guys and I asked if it was $125. for two, and was told, ""yes."" When the plumber and his helper arrived they told me it would cost about $200. to fix the drain pipe.

They got to work in the basement where the pipe is. After several minutes I heard splitting wood and saw splintering wood flying, and I realized the plumber was gouging out the sill plate (the wood that sits on top of foundation and the entire house sits on top of it). I politely asked about what he was doing, and he was very nasty. He got off his step ladder and started lecturing me about his years of experience and that this is how you do it. He and his helper made up reasons as to why they should be gouging out the sill plate to fit the elbow of the pipe - ""I would have to pay more than $600 if they did it differently,"" ""it doesn't matter,"" ""this is how you do it,"" ""it doesn't hurt the house,"" etc.

I felt that my concern was very reasonable and it was a no brainer that it would be better to trim the pipe higher up or figure out another way. They insisted it was a good idea to proceed and so they gouged out the sill until the elbow fit.

When they said they were done and told me to go up and turn on the water, I did, and water poured out of the bottom of the new pipe piece. ""A bad seal,"" I was told. Okay, no problem. They have another seal, but the way they install it is to cut the new pipe piece in half in order to pull out the bottom piece. So now they have to joint the two severed pieces. They tell me that this can function as the new, ""clean out."" Yeah, I suppose that would do in a pinch, but I wouldn't call bending a pipe and straining the seal at top or bottom, a ""clean out.""

They were finished in an hour and ten minutes and presented me with a bill for $225. I said that I was told they charge $125./hour and was told, ""parts aren't free,"" and ""we worked more than an hour."" The cost of the parts was not itemized, but I don't think a 6' piece of 3"" pvc pipe and a seal costs close to $100.

Each thing I mention above is not huge by itself, but everything together made for a really crummy experience. I won't be calling them again.

Patty K.

I called 1st Call Plumbing this morning at 7:55 am. It's now 10:15 am and my garbage disposal replacement is all finished! My tenant said Robert was great - polite, businesslike, never complained about the tight working space, and took her wet garbage out to the dumpster for her. She was very impressed with the service. I had called a different plumber this morning that was located closer to the job site, and they couldn't come out for 10 days. Found 1st Call on Yelp. Should have called them first...

Brittany B.

Made an appointment with 1st call because my water heater wasn't making hot water. Called, and they were able to come 3 days later, seems all plumbers are busy right now.

They diagnosed that both of my elements were blown in the water heater. Replaced both, and I had hot water in minutes. I was charged $125/hr. plus parts, Which seems quite high considering they were only here for 30 mins. Either way I'm grateful for having hot water again. I haven't priced other plumbers in the area, but I would hire them again for professionalism alone.

Rob P.

Doug and his crew came over and diagnosed the problem we had, worked on it for two hours and determined they were not the ones that would be able to help, but got us on the right track, since it was a huge sewer line repair with lots of digging and concrete cutting work work. Honest answers, honest assessment, no funny business. The way business should be done. Even though they were not able to fix the problem, they did not treat us as an afterthought. Good job Doug and crew!!!!!

Cyrus Y.

Doug came over literally within minutes, diagnosed the problem, and we were up and running with hot water in minutes!!! Thank you 1st Call Plumbing, I will be calling you again.

Will D.

We had 1st Call Plumbing come to our home and replace our old rusted pipes throughout our 1955 built home. Doug's crew was fast and performed excellent work. The job was completely done in 2 1/2 days. It is a pleasure to recommend this small companies work.

Alena C.

I called to get an estimate then was told I have definitely called before because my same number popped up? Then was told to not call again due to ""Shopping"" without ever receiving a quote or any help! How am I to get a good price without calling around for quotes?