1st Call Plumbing & AC

Darin J.

I had water pipes that burst with the Texas Snow Storm, Uri. I called 1st Call Plumbing because they sent me a flyer, and represented themselves as a "Family Owned" business. When the technician came, my "Free Estimate" was a contract he presented at the curb. $175.00/hr. for leak detection with a 4 hour minimum ($700.00) and a repair cost of $595.00/hr for repairs with a 4 hour minimum ($2,380.00). Then there was the cost of the plumbing parts. This was a contract for over $3,000.00 and they had not even looked at my broken pipe! There was water leakage in my wall but the service technician said he would not be dealing with that. He would be doing a "deversion" to get my water back on. I would need to call someone else to deal with the dry wall and water leakage in the wall. I hadn't had water in my house for Two weeks, and he said "Other People Are Paying It " Wow! I declined to sign their contract, and called the owner, John. He claimed this was not how his company did business, but they sent these contracts to my email, and had a recording of my conversation when I called for a service request! I'm going to wait a few more weeks to get a reputable plumber who really cares about people and does not treat their customers like a business opportunity.

Carlos C.

Another casualty of the polar vortex event 2021! Great customer service and due to the high demand for plumbers, I was kept informed as to when to expect my turn. I was called to verify I still needed a plumber and told they could be at my place within 30 minutes. Anthony and Reno arrived under 30 minutes, friendly, and both wearing face masks following the COVID-19 precautions. I had two broken pipes and the repairs were promptly completed. The water was turned on and they check for other leaks, luckily there were none. If I need a plumber in the future, I will definitely be calling 1st Call Plumbing Heating and Air.

Jade M.

My mom called 1st Call Plumbing to check for a leakage at her home. She was recommended this company by a family friend. It was easy to make the appointment with Teresa and they came out the same day. Reno and Cory were very professional, wearing masks. They used a camera to check for leakage and determined the source of the leak. They didn't charge for their visit and recommended that we follow up with an appliance specialist. Thank you for your honest and efficient help!

Melissa F.

Johnnie and Ryan were awesome! They removed our improperly installed and broken AC. Their work was truly professional. They also fixed the ductwork that had been poorly done by our contractor. I can't say enough good things about this company and its people!!!!!

Mary R.

This is a revision of my first review for First Call. Once they saw my bad review about my new water heater they couldn't do enough for me to correct the situation. They had to come back to my house 3 more times in order to correct the situation, but they did so cheerfully and now my water heater is working perfectly. The owner even called me to see if I was satisfied. I definitely would use this company again.

Toni A.

When I spoke to Daniel this afternoon to schedule my appointment to have a technician come out to see a drip in my water heater expansion tank, I was hopeful. Even when I received a late call from him to let me know the technician was still 25 minutes out, I was still hoping everything would work out. But then I got a call from the technician and nope. Without looking at a single thing, the tech proceeded to tell me that my quote would be anywhere from $295 to over $800. I asked him if this was even without taking a look at the drip...maybe just adjusting something. He said if he adjusted anything it would be at least $295. Needless to say, I thought I should look elsewhere. Daniel called back to try and get a different technician out but I declined. I'll take my chances with someone else. Thank you very much.

John E.

I had the unfortunate experience with a water leak on the home side of my water meter. I called this company and several others as well in order to get the best price for my repairs, That's what we do as home owners. They told me they could come out this afternoon and give me a free estimate. I took them up on it. I had already dug out the the exposed water leak. They arrived and the tech got out his truck with his I pad looked at it , Started punching on his I pad while I was asking. him questions about how difficult it was going to be to repair it. he quoted me a price of $595.00 however he take off $100.00. I called my friend after he got off who is a Plumber. he looked at it Changed an O-Ring that cost maybe .50 cents. that meant the labor charge would have been $494.00. That's ridiculous Its also called price gouging. Stay away from this company they will tell you they are here for you. they are not . there here for your money. Whatever happened to integrity they don't have any. I am all about paying a fair price. but don't poke my eye out. stay away.

Judy A.

I have a problem with their plumbers, taking advantage of an elderly widow.
Please get a second opinion before using this company. Inflated the problem and charged way too much!

Joe A.

We needed some help with our bathtub spout diverter, and Reno from 1st Call Plumbing came over to take care of it. He was friendly, professional, and did a great job replacing it. We will definitely recommend and use 1st Call Plumbing again!

Sean P.

Art and Luis showed up wearing masks, due to COVID of course, we're on time. They were polite, friendly, and didn't mind answering questions that I had about the new air handler and condenser. 1st Call was quick to add me to their schedule and install the new unit, roughly 24 hours! They called to let me know that technicians were on the way and I would definitely recommend calling them because of how quick they were able to come out and replace the entire AC unit.