1st Call Plumbing & AC

Dennis D.

We've used 1st Call multiple times over the past 3 years for some difficult plumbing jobs. They are professional and competent. They show up and get the job done quickly and correctly. Their automated systems let you know who's coming to your house and when. I like them because I have confidence in them and their work.

Heidi B.

If you want to get raked over the coals financially call 1st Call Plumbing, Heating & Air.
Just had 1st Call Plumbing & Heating literally do a 20 minute job and they charged us $621or $31 dollars per minute!!!!! That was with their 5% discount. I called their office to complain or negotiate, got shuffled around and was told they would call their techs Nate and Jake with updated pricing which was no less than the 5% Nate and Jake were able to give up front. Placate the customer to get them off phone only to maintain pricing.
Yesterday one of our Pex elbow connections sprung a leak and was dripping through our ceiling so my husband cut through the ceiling drywall to see where the leak was coming from, pulled insulation out, covered everything nearby and ran a spotlight the the site. All these plumbers had to do was bring their special crimping tools, attach a new joint, and throw on a foam noodle for good measure, and carry their own ladder in and out. At core only took MAYBE 20 minutes of work. $31 per minute or $621 later we decided never to call these crooks again and highly recommend no else does either. They lure you in with a free quote and quick service, not worth it unless you have money to burn!

Michael K.

I had SAWS come out and show me a leak in the PVC pipe near my PRV just in front of the city water inlet by the street. 1st call was quick to respond and fix. My only concern was the extreme upsell of more work in the house itself where nothing was leaking or in need of repair. They claimed it was code but my house is about 13 years old and obviously not setup for 2023 code. The suggested repair was 1 1/2 times the needed repair so I did not do it. I simply had them fix the PVC pipe leak at the street which they did. Also, they did not offer me the full one-year warranty unless I agreed to do all the work. The leak fix was $750 after I was told $650 and the additional work that I declined was about $1000. Note. The work was to two water heaters that had just been replaced within the last few months and still look brand new. I also replaced the expansion tank, pressure relief valves and drain pans.

David R.

JJ Melchiori from 1st Call Plumbing, Heating & Air was the technician that was dispatched for my Irrigation double check valve replacement. He was extremely knowledgeable and professional during the entire process. After replacing the double check valve, he noticed that my water pressure was low and recommended that I replace the flow regulator. I accepted his recommendation and I'm so glad that I did because my water pressure increased from 40psi to 72psi. My shower in the master bathroom has a new attitude and I love it. JJ also checked my Rheem tankless water heater setup and noticed that the expansion tank was defective and not needed for my setup. He replaced the expansion tank with pressure valve instead and now my system is operating perfectly. Im extremely satisfied with my service today and would highly recommend JJ and 1st Call Plumbing, Heating & Air for all of your needs. They were fast, efficient, customer service oriented. Please call them when you need assistance because you will be impressed. Outstanding job JJ!!

Carlos J.

We had something leaking behind our dishwasher before leaving for a week out of state. They showed up an fixed the leak in short order...a hose had popped off the dishwasher.

The morning we were set to fly out, the leak resumed. Our kids kept an eye on the house so they were able to keep up with the dripping with towels.

We called 1st call the day we got back and they were out the next day - A Sunday - And fixed the issue once and for all. Turns out it was self-inflicted. I'd changed out our garbage disposal and forgot to punch out the dishwasher punch-out. The pressure from the reverse osmosis system was causing the hose to pop and drip randomly.

We've finally found a plumbing company we'll stick with. These guys are amazing. Brandon was great. Thank you for your patience and your diligence.

Tom L.

TLancaster
Just interested in Trip Charge!

Called for HVAC issue (not cooling).
Technician diagnosed problem without performing Test(s), but rather
was able to provide estimates to replace parts and components to fix the
problem. Subsequently, another company successfully diagnosed the problem and was able to get system operational for a minimum cost. In an
effort to follow up with 1st Call's Svc Mgr (Joe), all he offered was an apology,
nothing more. All said, after my conversation with Joe, I now have some understanding why I received such poor service from their technician. Buyer Beware!

Alejandra M.

Last call plumbing heating and air has their heads up their asses. 230 bucks to stop a leaky tub faucet. WHICH SHOULD BE UNDER WARRENTY as they fooled with it the last time they were here. never again will you see another penny of mine .

Laura G.

I had a wonderful experience with 1st Call Plumbing! My hot water heater went out and the first company that came out tried to sell me a $6,000 replacement - he said it could not be fixed and that an electrician also needed to come out and change the breaker out. I called 1st Call Plumbing for a second opinion - Koby was there right on time, was SO nice and professional, and fixed my water heater in less than an hour for less than $1,000 - I will definitely recommend them and use them from now on - thank you!

RN T.

Yes I need to agree that when we called "1st Call Plumbing & Heating" they came out and were responsive and quick. But after paying them $540 to switch out the turbo 200 capacitor after I was told by the technician Alec that this specific part was over $300 online, I did some research and realized they grossly overcharged me for the turbo 200 capacitor. I could have bought my own online from Amazon or from Home Depot for $70+ dollars. But I was charged $355...robbery in my opinion and shouldn't be legal or allowed...for a company to take advantage of people while their air conditioning is out is wrong in my opinion. That's why I gave them one star, for lying to me about the cost of the turbo capacitor.

Tyler R.

Also was charged $395 for a capacitor replacement. Part lists for $65 on multiple sites and the technician was there for 30-45 minutes. Spoke to the owner who stated this is the price because they are a "big business" and have large overhead expenses. Bad business practices, will not return or recommend.