1st American Plumbing

Sun K.

Will not recommend to anyone

had a leak at the house, city came by and stated we were leaking almost 60 gallons a hour. I couldn't see anything and told them I did leak test on the tanks and thought maybe it could be a toilet but that doesn't explain that much water.

First day, they were almost an hour late to the 2-4 window that was booked, I had to cancel.

They came back a 2nd day, Santiago and Levy did their exam and came to conclusion to replace toilet tank and shower cartridge upstairs. I mention that I don't think that those 2 items could be causing a leak that's almost a gallon a minute. They say that it's the first step and that the person they spoke to on the phone said to do that first. That quote was 600$. I'm not paying 300$ to rebuild a toilet tank, I can buy a new toilet and replace it myself for that price.

So they proceed with the shower cartridge.. after attempting for an hour, he realizes he has the wrong part and says he needs to go get that part... this will cost me an additional 225$!!!

So... they took the WHOLE day to replace that cartridge. When I asked what happened, the tech said he installed it upside down!! (Y'all, this is who you will be hiring)

And guess what 500$ later, that didn't fix the water leak! So they say they will send someone else to do the slab leak test. That will cost me an additional 500$.

I'm not happy so I call the company, the "owner" says that he was unhappy about how long his techs took for the job and also how they were late the day prior. (Of course only after I Mention all of this) if the owner was really upset about that, a company that cares about their clients should probably CALL the client first.

This company is only worried bad reviews that are going to be left. They say it's all from warranty companies not them.... I was a PAYING customer!

Do NOT GO WITH THIS COMPANY! They will take your $$ and ask you to fix everything but get to your problem!

I went with a different company and guess what, they found the issue in 5 minutes and were on time! (Thanks Legacy plumbing!)

LaShawn B.

JT was a great technician, he went above and beyond to repair my issue. He was honest and very informative. I would definitely hire him for future work.

Judy Z.

I went thru my home warranty- they were prompt and knew that they were doing. Fixed my problem toilet and shower within minutes. I would use them again.

Edwin P.

Do not use. Very simple job, but they didn't take the time to figure it out. They were supposed to replace a pump, but they replaced with the wrong kind (sump instead of effluent), so of course it doesn't work and doesn't fix the problem. Had multiple flood incidents in the garage because of this. All of this taking 4 weeks for what should have been very easy. They refuse to swap out with the correct pump or refund my money, so I have to buy the right pump and fix it myself now after spending $1k with them. Screens calls to not answer, won't call back, won't help with warranty on a pump that doesn't work. Very poor customer service from the owner. Really disappointed that I had to spend so much money with them to not have anything fixed, and then having to spend more money to get the right pump and fix it myself. Very unhappy and wish they would refund me.

Troy P.

We had quite a problem with our disposal/sink drain clogged.

They were on site 8a the next day (11/8/23) and had the problem resolved before lunch. Their technician Santiago walked me through what the issue was, what equipment was needed and the cost, and how to avoid issues in the future.

Couldn't recommend First American Plumbing enough.

Toni M.

If I could give this company, no Stars I would. Here's why... they serviced my home through American home shield company. They switched out my water heater to a smaller water heater and left wires hanging from my ceiling in the garage. I have been back and forth with both companies and the issue is still not resolved. It has been well over three months and there is a fire hazard in my garage. I have since then canceled my contract with American home shield because they were double charging me per month. Now neither of the companies want to complete the job not only that they took my Lord water heater and replaced it with a smaller one. I have never been treated so badly. I guess it's time for me to call the new stations about the customer service.

Rhonda H.

From the 1st time I made contact with them to the completion I was completely satisfied with estimates and work frame. Thank you so much

Roy R.

Terrible service, take a look at other reviews, they're terrible on all platforms and now I know why. Avoid!

Brett D.

AHS contracted this company to come to our home to check a pipe leak under our kitchen sink. James came to our home for all of a couple minutes, stated the wall would need to be cut open, and would submit the request to AHS. The claim was denied due to the way it was written up (claimed it was corroded due to drano which was not used). Would not recommend this company as they are looking for quick money and collected our $100 service fee without doing any work or even accurate diagnosing the problem. Had a second trusted plumbing company come out and do a diagnosis. Quoted only $375 to replace the pipe and unclog it WITHOUT cutting open the wall. Listen to the other reviews as they are accurate. Would not recommend this company to anyone.

Prabhu M.

Very poor communication. Either they dont call on status of a work order until you reach out or the information they provide like billing is also a surprise after the work is done and this is after asking if there was any charge prior to the work being done. Please keep these points in mind before doing business with them directly or through a home warranty service. The service personnel does not remember he had come to my house, he was pretty sure that he has never been to my property before when he was there less than a week ago. I had to show the history of his visit to let him know. Same thing with the billing lady - she was very sure she had told me about the out of pocket cost where as she did not. She has been trying to send an email to me since long which has not reached me until now. Their ratings on google sure gives you the picture.