1st American Plumbing

Troy P.

We had quite a problem with our disposal/sink drain clogged.

They were on site 8a the next day (11/8/23) and had the problem resolved before lunch. Their technician Santiago walked me through what the issue was, what equipment was needed and the cost, and how to avoid issues in the future.

Couldn't recommend First American Plumbing enough.

Toni M.

If I could give this company, no Stars I would. Here's why... they serviced my home through American home shield company. They switched out my water heater to a smaller water heater and left wires hanging from my ceiling in the garage. I have been back and forth with both companies and the issue is still not resolved. It has been well over three months and there is a fire hazard in my garage. I have since then canceled my contract with American home shield because they were double charging me per month. Now neither of the companies want to complete the job not only that they took my Lord water heater and replaced it with a smaller one. I have never been treated so badly. I guess it's time for me to call the new stations about the customer service.

Rhonda H.

From the 1st time I made contact with them to the completion I was completely satisfied with estimates and work frame. Thank you so much

Roy R.

Terrible service, take a look at other reviews, they're terrible on all platforms and now I know why. Avoid!

Brett D.

AHS contracted this company to come to our home to check a pipe leak under our kitchen sink. James came to our home for all of a couple minutes, stated the wall would need to be cut open, and would submit the request to AHS. The claim was denied due to the way it was written up (claimed it was corroded due to drano which was not used). Would not recommend this company as they are looking for quick money and collected our $100 service fee without doing any work or even accurate diagnosing the problem. Had a second trusted plumbing company come out and do a diagnosis. Quoted only $375 to replace the pipe and unclog it WITHOUT cutting open the wall. Listen to the other reviews as they are accurate. Would not recommend this company to anyone.

Prabhu M.

Very poor communication. Either they dont call on status of a work order until you reach out or the information they provide like billing is also a surprise after the work is done and this is after asking if there was any charge prior to the work being done. Please keep these points in mind before doing business with them directly or through a home warranty service. The service personnel does not remember he had come to my house, he was pretty sure that he has never been to my property before when he was there less than a week ago. I had to show the history of his visit to let him know. Same thing with the billing lady - she was very sure she had told me about the out of pocket cost where as she did not. She has been trying to send an email to me since long which has not reached me until now. Their ratings on google sure gives you the picture.

Sarah M.

My Master bathroom toilet decided to clog up to the point where the bowl was filling every 60 minutes or so, and unfortunately, my shut off valve was deteriorated to the point where there was no washer left at all in order to shut the water off to the toilet, so I had the unfortunate displeasure of needing to set an alarm for every hour for 36 hours to dump the bowl out down another drain. I went to Lowe's and bought an auger after I had already tried white vinegar, dish soap, baking soda, coat hangers, and every other online home remedy that I could find, along with an entire gallon of Drano, and also bought some thing called green gobbler at Lowe's. Fortunately, I was able to clear the clog on my own, but luckily I had already asked the first American come out to replace a fill valve on my downstairs toilet that I could not get to stop running, and when I called them back to tell them that I was able to clear the clog on my own but I needed to add a couple of other things to the work order, they were more than happy to accommodate me. I ended up having to switch the dates a couple of times due to work and other issues, and they were also more than happy to accommodate me. When the plumber got here, he did not happen to have any fill valves on his truck, but luckily I had already bought one, and my son had bought one as well, which I was unaware of. As it turns out, I needed two fill valves replaced anyway- one on the downstairs toilet and one on the upstairs toilet, and they also fixed the hot water on my master bathroom tub which has not worked for years. The guy was extremely professional and thorough and very efficient, (I think his name was Matt), and I was incredibly satisfied with their service. I would happily have them out again if I have any more plumbing needs . Highly recommend them!

Skip S.

READ THE OTHER NEGATIVE REVIEWS BELOW BEFORE USING THIS COMPANY. Called Camri (who said she was the "owner's wife") on a Friday. She said she needed to speak with the plumber "Avery" regarding why the job was not completed. She explained that he may not call me back that day because was "taking a half day" but that he would call me on Monday. I called them Monday morning--no answer. American Home Shield also tried to reach them. No answer. Called back and got Camri 2.5 hours later. She said, "Did Avery not call you?" I told her that he had not and that I no longer wanted to wait for him because it had now been weeks with my sink continuing to leak. I asked again (as I had on Friday) "Is someone not covering for him? No one else can answer the question for him?" She told me, "I said we would call you back on Monday. It is 1:30 in the afternoon and we still have business hours left in the day to call you back." I asked if I could speak with her husband and she said, "He does not take calls from customers." She ended up getting angry with me, telling me that she was not going to do business with me and hung up the phone. Such an easy way to avoid this. I told her I was going to leave reviews with Google, BBB, Yahoo, etc. but this did not matter to her.

Angela N.

I WOULD NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY. We were assigned this company through American Home Shield on 1/7/2021. The company came on 1/13/21. They said they needed to order a part (for the leaking faucet) from the manufacturer. Almost 3 months later and they are still saying the part has not come in. We have seen the part available ourselves at local hardware stores and on eBay and we have told the company this. 1st American plumbing has never proactively updated us on anything. We continue to call and email regularly, without any resolution. I also continue to complain to American Home Shield. Very frustrated and disappointed.

Jake M.

I don't know, maybe I caught them on a good day or had the right technician but I can't complain about anything I experienced with these guys. Called them out through AHS to diagnose an issue with our garbage disposal and they ended up replacing with upgraded equipment. I was extremely hesitant about both using AHS and also reading the reviews on these guys but I didn't have an issue. Maybe it depends on what you're using them for? With AHS, they really try not to cover anything if they don't have to so I would imagine some of the feedback on 1st American has to do with AHS not covering expenses, therefore 1st American needing to charge/get money for work completed.