128 Plumbing, Heating, Cooling & Electric

Susan T.

I had many issues with Leslie when booking the appointment. Almost canceled with the company due to her, but thanks to reading the other reviews I kept the appointment. Frank came to the house and within a short amount of time he figured out the issue, but was through to inspect the rest of our central air unit. He was very polite, apologetic about the dispatcher's manor, and informative about the unit.

Ed F.

first- the first company i called through ""home advisor""-they never showed up or called to explain!!! i went to ""yelp"".
128 plumbing had lots of 5-star reviews.
i called and talked with leslie-she was the best-she got me booked for the next day!!! very pleasant and caring-she even called me when mark,their tech was on his way.
mark was a pleasure to deal with-diagnosed the problem in minutes, he knew his stuff!!!!! unit was fixed in no time!! i would definetley deal with this company again.their boss should be proud of his staff there.

Jimmy M.

128 Plumbing is the real deal. After battling against an old demon oil boiler, who I nicknamed Baal, for too long, my wife and I agreed that it was time to convert from oil to gas. This is a relatively stressful and financially taxing process.

I called a couple of companies that seemed OK but weren't able to do an assessment for 3-4 weeks out and I really wanted to be able to have an estimate done during April vacation. I had one company cancel twice in a row just for the consultation. Just as I was beginning to feel cursed, I decided to stick to my local 'Wakefieldian' roots and call 128 Plumbing. Michelle, my very first contact with the company, was amazing. She was kind, calming and was able to get me a consultation the very next day. As an aside, Michelle was also amazing during the energy audit and National Grid process, which would have proven very complicated without her expert guidance.

The consultation itself with Greg and Ryan was low stress, informative, and incredibly professional. I liked that they listened to my needs and provided me with different solutions at different price points. Our house is in a state of constant renovation\updating at this point, but Ryan and Greg still wore protective shoe coverings and were so respectful of a house that is still very much a work in progress. We decided on a solution and started the process towards getting a gas line installed and then the system itself installed.

Fast forward to a few months after National Grid installed the line, and Michelle again saved the day. There was a bit of chaos surrounding the HEAT loan process (not 128's fault at all) and Michelle tirelessly worked to get me the temporary gas account number so that we could do the loan to order the parts. I was desperate to get this done before school started in September and I could tell that Michelle was doing everything she could to get the install done before September.

Well, here we are in mid-August and the system is fully installed and ready to be fired up for the first time tomorrow after the meter hanging. This leads to me my last point: the installation team. Izzy, Gio, and Dan were all professional and the hardest workers I have ever seen. Dan, the electrician, worked efficiently to wire in the new boiler and ensure that all safety measures were wired in for the inspector. Thank you! Izzy and Gio were the two that I had the most contact with and I'll honestly miss having them around. They were absolute perfectionists that delivered an installation beyond what I could have imagined. They were neat, courteous and answered any question that I had. It was also nice to meet Dave, the owner of the company, who came by to check in on things. I felt like a truly valued customer.
Well, I'm getting beyond 500 words here, but I feel that I just scratched the surface in terms of how awesome this experience was. I guess if you made it this far, I'd like to end with the highest praise I could give: I am going to recommend 128 plumbing to all of my friends, family and coworkers for any job.

Thank you so much 128 Plumbing for an absolutely incredible experience. I look forward to working with you again for other projects, both big and small.

Bob G.

What a refreshing experience with a company and one of their team, Frank, who saved my 87 yr old in-laws (in ill health) from a disaster and shoddy workmanship by another HVAC company!!

So, here's the happy ending to what was going very wrong with another HVAC company in Billerica, RH Young Cooling & Heating... Buyer Beware on these uncaring people.

The Story...
I am both saddened and angry to post this frank and candid review of RH Young Cooling & Heating actions and negligence.
Last Friday, the central air in my in-laws home in North Reading stopped working. They are both 87 years old and in very frail health. Mom has dementia and Dad suffers from acute kidney disorder. My wife and I along with care givers keep them safe in their home.
With that background, we sought out a repair and service contractor that could move quickly. My wife called RH Young from the yellow pages and spoke with Nancy (the owners wife) who took her call and was most pleasant to send out a tech. on an emergency call. He arrived later that day as the indoor temps hit 88, and serviced the 5 ton Carrier by adding a pound of R-22 freon... Was there for 15 minutes and managed to get the unit going. $303.
20 minutes later it failed again. We called back and Nancy said that it most likely needed a new compressor or a whole new unit. R-22 units by EPA mandate are no longer made, so she said they'd look across the US for both parts and units. We dashed out to Walmart at 9:30pm to buy 3 box fans that night to try and cool down the house. It worked a bit.
Next day, I did a little Internet browsing and tried to understand alternatives. Also talked to a distant cousin 100 miles away that does commercial HVAC. I then called Nancy back to share what I found out and see if the had any luck. She needed to talk with husband who thought he might check it out himself unsure if the junior OnCall tech. covered the bases.
Not hearing by 10am the next day, my wife and I called her. She said that they would NOT return to their house as ""her husband had a bad taste in his mouth"" that I gathered information trying to educate myself a little. Incredulously, they left us high and dry as we begged them to return and help chronic elderly. Nope.
So, we called 128 Heating and Cooling in Wakefield, MA where we live. They sent a Sr. Tech. out within 2 hours. I meet him. ""Frank"" pulled out all his gauges and tools and immediately determined that the previous tech pumped way to much freon in. He purged the unit to the correct settings, replaced the compression fan only, stating that the rest of the unit was fine, compressor and all and had we run the unit with that much Freon, it would have blown up the compressor in short order. He was there for 5 hours, replacing the fan; checking the attic; reducing the freon levels to factory specs and was not leaving until Mom & Dad were safe and cool. All the while shaking his head, at what a quick improper fix had to be undone and stating how it's companies like them that give others a bad name! Thank God we found them.
I'm giving them five stars, as that's as high as it goes. To think they (RH Young) would abandon elderly ill folks. Buyers beware!!

K R.

Matt from 128 plumbing, heating and cooling was smart, polite, prompt and beyond professional. He and this company definitely deserve 5 stars!

Jennifer C.

We recently moved into a home in Wakefield and finally broke down one night and turned on the A/C during the heat wave last week...only to quickly find out that our second floor zone unit was not blowing cold air. Add this to the list of moving into a new home frustrations.. and to my husband's constant 'did we buy a money pit?' comments.. After a few tears with another issue to address, we pulled ourselves together and took to Yelp.

We found great reviews on Yelp for this local company, and reached out late at night via Yelp messaging (we were desperate!); we immediately heard back first thing in the morning and were assigned a visit that day to determine the issue. The cost for the initial inspection was quite reasonable compared to some of the other competitors we had also gotten quotes from.. not that we're trying to cut corners, but did you read my comment about the 'money pit.' We need to save pennies where we can!

Back to our experience with 128.. I think we hit the jackpot with our technician, Matt. He was extremely friendly, knowledgeable, and patient. Matt was completely sensitive to the fact we were pretty bummed out to find out our new house did not have working A/C, and also very aware of the fact we have a 4 month old baby and I am a bit Germ OCD with a no-shoes in the house policy, having no problem wearing shoe covers (and even bringing his own!).

Matt almost immediately identified the issue after walking us through his plan of attack. Sadly, the part that needed replacement may have been covered under warranty, but the previous owners never registered it. Matt spent a significant amount of time on the phone with the manufacturer trying to get us some relief on the cost, and also to make sure we know how to register and warranty the new product replacement.

In addition to the repair, Matt did a full tune up on both of our units, and in doing this found another small issue with our wiring that he had the part for and fixed. He obviously takes incredible pride in his work, and spent a lot of time with us to discuss our unit, how it works, its efficiency, and even offering suggestions on filter placement. Maybe he realized quickly we had no idea how HVAC systems worked, but we truly appreciated the time he took above and beyond just making the repair, and we both feel much more knowledgeable now about our system, and how to better maintain it to avoid more costly issues in the future. Many service people just rush in, make the repair, and rush out to the next job. With Matt, we never felt rushed, and we felt he was more than willing to answer all of our questions (sorry, Matt, some were probably dumb!), and explain the work he was doing in granular detail. He even offered to be our 'go to' should we have some questions on the system in the future, and I can guarantee we'll take him up on that!

We whole heartedly recommend 128 for all of your heating/cooling needs.. and I would ask for Matt. But please don't ask too much, as we want to make sure he's always available for our tune-ups!

(Please.. Please.. no more big houses issues).

William D.

Really disappointed with 128. We were looking to have a central ac system installed in our home so we requested 128 to come out to give us a quote. The gentlemen that came out was rich, project manager. Rich was very friendly and was very knowledgable. He even put things over his boots to not leave dirt behind. We got quotes from 3 other companies and I felt comfortable with rich right away and was going to use their company to do our install. Rich said we would get the proposal within 48 hours. 4 days went by so I emailed him back. He said he was waiting on a response from the manufacturer regarding our evaporator coil and when he heard back he would get back to me. I waited another 4 days and said he had just heard back and the proposal should be sent over shortly; that response was on 4/1/16. Fast forward to today, 4/27/16, I still have not even got the proposal. I got sick of waiting and chasing someone for a mere proposal when I was ready to do the job right away. We decided to get another quote from someone else in Burlington who was awesome, project is starting next Wednesday. Crazy considering I was looking to do $5000 job.

Darlene P.

Not happy with the consultant that came to my home to look at my old heating system with a possible purchase of a new system. Was not familiar with Mass Save rebates. Received quote and was over the top expensive. $14,135.00.

Arlene P.

Recently moved to the area, and over the weekend a pipe burst in my tankless hot water heater. I called 128 Plumbing first thing this morning (Tuesday) to schedule a repair, and was told that the very earliest they could possibly come was Thursday, and the person on the phone did not sound sure that would even happen. I did mention that I have no hot water, so if this is how this company responds to what I would classify as an urgent repair need, I will have to find another plumbing company!

Beth A.

We have used 128 Plumbing and Heating many times. They have installed a new furnace and a new central A/C unit. Today we had Matt R. come out for our annual furnace tune up.
Matt has been here several times before and is just one of the most friendly and professional
service persons I have ever met. I usually feel very uncomfortable have any repair people in the house, but Matt feels like he is someone you have known for a long time right after you meet him. He remembered our place, the work he had done here and even that I was worried about getting hand prints on doors and walls. He informed me what he was doing every step of the way and was beyond courteous and also offered several hints and tips for saving me money on my gas bill. I felt 100 percent at ease with Matt and knew he was doing a great job for us. Matt is the best! Thanks Matt!