1005 Commercial Way

Angela O.

From the time I filled in the online appointment form to the time they were at my house was less than two hours. They were always extremely courteous and professional.

Travis was an exceptional expert, keeping me informed the entire way. Given a challenging situation, Keidon joined Travis and together they conquered the problem. As they went along my 20 year old pipes had more issues than originally thought. Travis and American Rooter & Drain kept to the rate quoted, even though it took more time and effort to complete the repairs.

If I could give the company and staff more than five stars I would. Nobody likes to have to call a plumber, but this has been a great experience. I recommend them without hesitation.

Tony T.

Enough.

I had these people come over to clear a blockage in our main drain. We were in a pinch because we could not use any of our water fixtures in the house without the backing up of sewage and they knew we needed it fixed asap.

Right from the start was the up-selling... I mean they came on immediately with the crap and I despise this approach since I used to work for a local pos hvac company that forced its employees to do the same thing. Or the fudging of ignitor ranges and telling folks that their ignitors could fail at any time and should be replaced sooner than later when in reality, they were still well within range and would have continued working fine.

After refusing the full home ""sanitizing"" of our drains, they cleared the blockage then told us that there is a crack and offset in the main drain as it goes under the foundation from settling of the home and that it needs to be repaired for 6 grand to stop any blockage from occurring again. He said he'd give it 2 months before it happens again (it's been over 2 months now... I waited to give my review until now).

After reading the other reviews on this page, I found one from Amy G that I swear I could take word for word what she wrote as to what this company said and did to me... WORD FOR WORD!

Unfortunately, I did not see these reviews until it was too late. Asking others in the similar field; we were overcharged for the work they did and the quote to ""fix the crack"". Also, it seems rather suspicious as well that we were referred to this company by another so called reputable plumbing company so said these guys would be ""more cost effective"".

You get one chance only to make a good impression. Apparently, their approach is to take advantage of the desperate, take as much money from them as possible then search for other prey.

Nick N.

What can I say? Had a clogged drain, called up American Rooter & Drain and Jason came and got it taken care of. He was fast and very polite.

M A.

Dominic was very professional and friendly. He explained everything in good detail. The company was very responsive and punctual. I would highly recommend.

Tina M.

My toilet was leaking and I thought I'd have to replace it but Travis came out and fixed it, checked my other bathroom as well. I live out in Weiser and Travis got here early, was very efficient, super friendly and charged a very, very reasonable price. I am so impressed with the service that I would definitely recommend them to all my family and friends. Thank you, Travis, for a great experience, you were awesome!!!

Makaila J.

Dominic is an awesome tech! He has great communication skills, trustworthy, knowledgeable, respectful and efficient! I would recommend him every time!

Shannon F.

As a Property manager/Realtor, American Rooter and Drain is on speed dial!! You can always count on them to come quick, solve the problem, and guarantee their work! Ask for Dominic, he exceeds all expectations in customer service.

Charlene T.

I dreaded having to make the call, but I'm happy I found American Rooter & Drain! My experience from start to finish was actually very pleasant. Everyone was so kind and professional. Great communication made the process quick and easy. Chris was exceptional. His knowledge and professionalism is greatly appreciated. He was efficient and best of all the job was completed successfully and affordably.

Monica T.

I had a clogged drain so I called American Rooter & Drain. Travis D. Was the employee who arrived at our house. He was professional and very knowledgeable. He took his time and was very thorough. He explained all of your options and he didn't try to over charge us for his services . I would recommend this company to anyone.

Colleen W.

Being new to Caldwell, I received a card in the mail for $200 off a drain clean. Not knowing who was a good business, I made my judgement on the advertising and the fact they said they were Veterans. I asked for a ballpark price where a drain clean started, so I would have an idea of the cost. The office would not give me any idea. I made an appointment for them to come out to troubleshoot why my drains were slow. Nick and Jason came out and jetted all my drains. They were very nice and friendly individuals. I also had Nick look at my water softener because it appeared to not be working, which it wasn't. Nick convince me because I was needing a new water softener and I had just purchased a new refrigerator with water and ice, that I should also get a new hot water heater because it had all the contaminated hard water scale etc. inside that would just continue to contaminate the system. They charged jetting my drains, from the roof vents, $1,195. Then $1,350 for the main drain line (poor access), Sewer line camera inspection (good access) $165. I had a $200 coupon discount I received in the mail. To install the soft water system was $3,302.65, and lastly was installing a new hot water tank (my original still works) was $2,705.29. So they quickly did paperwork for financing. The total cost for all came to $8,517.94. I was told first I didn't have to pay anything that day and then I did have to pay for the jetting, which was $2,510. After sleeping on it I canceled the installation of the softener and water heater, which they were ready to do first thing in the morning. I felt like the jetting alone was an awful lot. I got several different bids and both were between $400 and $550. Both from reputable other plumbing businesses. The were shocked I was charged so much. They said they had the same equipment and provided the same service, and never did they ever have to charge over $1,000.

The drain camera person, Chris came the following day. He was very nice, but he said after he was done he was going to show me the camera footage and go over it with me. I went inside the house and he never stopped by after he was done, he just left!! After about two weeks my kitchen drain started draining slow again. Nick came out and jetted it again and Chris followed up with the camera. He said my problem was a "" belly"" in the drain pipe and said he could fix it by replacing with new pipe and that was going to cost $3,485. But they gave me a discount for the jetting service of $1,515. So the total to replace a stick of pipe was going to cost $1,970!

After getting second opinions, from other plumbing services that have been in service for over 20 years they all told me I was being ripped off. These prices are extreme and the biggest eye opener I found out...they don't have licensed plumbers. So the majority of the work they are doing is illegal, according to Idaho laws.

The one star rating is to the company. Nick and Jason were very nice individuals. Chris, the cameraman, was very nice as well, but I was very disappointed when he said he would go over his findings and never did. It took at least two follow up calls to their office to get some pictures.

I DO NOT recommend American Rooter & Drain, unless you have a lot of money to spend. Their prices are extremely high!