1005 Commercial Way

L W.

NOT FOR HOMEOWNER PROJECTS
DO NOT USE unless you are a contractor who knows how to deal with them.
I asked to have 12' of extra plastic pipe run under 6' of the kitchen floor while they were under there, anyway, replumbing the water intake. In case I ever wanted to hook up to a frig later. The only price they could offer was for $1,200+, because the estimators are not allowed to go off their price sheet. (My handyman later did it for much less!!)
They don't communicate with the others on the team. I needed a pressure check run (on the pipes not being replaced) before letting water into the system, and told every team that came out. They listened so politely that I thought that something was being communicated, that I was being heard and taken care of. Even put it in writing that they scanned into their records. NOPE. Now I am shutting off different parts of the system myself to test where the leak is. Gotta get someone in here to replumb it.
Shortly after the job was done, while I was still asking to get a copy of the inspection report (they had never told me they were going to pull a permit in the first place) and kept sending messages to be able to discuss this with a manager, I received a letter from their attny threatening that if I didn't pay the (then $3000) balance, they would take me to court and get a judgement to take away my house. Really??
Finally did talk to the manager, contested the (way too large) bill, polite but no dice. Recently I was notified that this was to be sent to collections. I have better things to do with my life, so the day before the collections threat was due, I called the office, confirmed the $3,000 balance, and gave the young lady my credit card.
Just got a notice from Collections Agent that I now owe $3,500. Apparently they never ran the credit card? nor contacted me about why they didn't run it.
Otherwise, everyone was polite and appeared competent.

Amy G.

If you choose to use American Rooter for anything, I strongly recommend you get a second and even third opinion.

Recently we had a clogged sink. They recommend jetting for $1324. When they got here and started to do the job, they try tried to charge us $1700. It wasn't until we pushed back and requested they get the person who gave us the original quote on the phone that they agreed to honor the lower price.

After unclogging of the sink, they ran a camera down the line to just ""double check everything"". They said our main sewer line was ""completely trench rotted"" and that ""the bottom of the pipe is pretty much gone"" and he was ""basically running my camera on dirt"" additionally adding that that the pipe was broken and there were tree roots coming through.

The technician told us the issue was urgent and needed to be fix immediately. That the sewer could back up into our home at anytime. And that our sewage was seeping into the ground and potentially into the water table.

American Rooter's estimated cost to replace the sewer line under the house, about 15, maybe 20' would be $13,648. At this point we believed we had an issue, but the price seemed pretty outrageous.

We got two additional opinions.

The 2nd and 3rd licensed plumbers came out at different times and without knowledge of the other. Each of them independently said, they saw no problem with the pipe at all. They both agreed that it's an old and ugly pipe, but that they saw no evidence of a leak anywhere and there was nothing they saw that gave them the impression any work needed to be done.

We showed the video to one of the plumbers who said it looked like the jetting wasn't done properly based on the amount of build up and debris in the line. When we told them they ran the jetting through the vent on the roof, he said that is a big shortcut. The toilet should have been pulled and the jetting done from there.

After talking with the general manager of American Rooter, they were unwilling to own any part of what went on. While they did refunded our $1,324, the reason noted on the invoice was that the customer was not happy with the job. This is partially true, but I can't help but feel like a more accurate notation would have been, we did a half-assed job and got caught. Nothing further was noted or communicated about the sewer line.

Bryan L.

Low stars for a reason. Go local, stop hiring these huge corporations. They train their employees to upsell you at every opportunity. They aren't even plumbers, they are supposedly drain clearing experts but are they though?
Hired them to clear a drain, they wanted to charge $1000. They didn't successfully clear the drain, tried to upsell me a full plumbing job for $6000, I said no, they left and still wanted the $1000 even though the clogged drain was never fixed. Hired a local guy and he fixed the drain in a couple hours for a fraction of the price. If they do this to you, stand strong, and only pay them for what they actually did, not what they promised to do.

Nancy L.

We needed to have all of our pipes replaced and needed to move out for a week. between the Restoration people, inspectors, and AR&D, they worked day and evening No up sales. In fact, they let us know in detail, with pictures of what we needed to do and what we didn't need. No scam, just professional courteous work. thank you, Benjamin, Travis, Daniel, Colton, and Deacon! NOW for you one star's. Have I got a deal for you! A brand-new freezer in Alaska and an ""Overall Plumbing"" name that will give your bank account an overall WT...?! BTW Steve, we're from California and aside from you have never met nicer people! Go Idaho!!! Our new home.

Cathy H.

!! SAVE YOURSELF MONEY !!
!! DON'T CALL THIS COMPANY !!!

Our drain clogged and we had a flood. I called American Rooter and Drain and they were able to come that evening. They charged us $1817 to run a snake down our drain! Shame on us for falling for their sales pitch. Shame on them for taking advantage of us!

Dolli W.

My plumbing backed up. I tried calling McCrea plumbing and was told they didn't do outside plumbing but they have a sister company, American Rooter and Drain, that would do the job. I was told by the young man that if I paid $1600, he would hydrojet my line to the alleys main line, and I would be up and running that day. As soon as the water broke through, he stopped (about 15 feet out) and put his camera in the drain. He showed us a root ball in the drain, and said he had to call his Supervisor, Benjamin. He showed up and the con was on. He said I had to have 2 sections dug up and new pipe put in. The young kid that had called him told me if something was wrong, the $1600 would go towards the repair. Benjamin told me it would not. He wanted $7000 more to finish this job. I felt very pressured and wrote a check for half the money. I was going to pay the other half when they finished. Twenty minutes after they left, I texted Benjamin and said bring my check back. I don't want them to do that work. I found out that hydrojet blows right through root balls . I had to go through more of his high pressure sales pitch, but I said I will take my chances. My son texted him 3 times to come back and finish the $1600 job of blowing out the entire main line to the alley. They did not respond. I have called other plumbers and was told this price was outrageous. On my receipt the first words are ""cleaning out the entire main drain system is often the best value and best practice whenever your main drain line has been running poorly or backing up"" which I told him wasn't the case. It was just a sudden clog. My next course of action will be in court.

Thomas W.

This plumber came out of Caldwell, Idaho. I had a leak under my House that needed immediate repair, the technician spent about 45 minutes on my property and charged me $1,063 Dollars. Never do business with this company.

Kevin K.

DO NOT CALL THIS COMPANY!!!

I had them out last week to repair a leak on the side of my house. They charged me nearly $300.00 and basically just replaced a gasket. I was not home to meet with the plumber - my wife was. I cannot say what this guy did for an hour on the side of my house, but he did not dig to try and find the leak.

They did have my wife sign three times to agree that we were happy with the work and that they could charge my credit card.

There is no work guarantee of any kind. The statement on the invoice is:

""I find and agree that all work performed by American Rooter & Drain has been completed in a satisfactory and workmanlike manner. I have
been given the opportunity to address concerns and/or discrepancies in the work provided, and I either have no such concerns or have found no
discrepancies or they have been addressed to my satisfaction. My signature here signifies my full and final acceptance of all work performed by
the contractor.""

This place is a rip-off outfit.

Do yourself a favor and call someplace else.

Andrew M.

Update: I found a plumbing company to deal with the original reason I called American Rooter, and guess what? I had them do the ""$2200"" fix (which was hydro jetting the line by the way)! This company charged me $250.00 to do the exact same thing and probably took them 20 minutes. This company rips people off by doing bait and switch marketing. The funny thing is, I told the plumber about that experience and I didn't say the name of the company, he immediately said, "" Was it American Rooter & Drain?"" They have a reputation and it's not a good one. If you read this review, stay far far away from them.

Ellen E.

First for the good part of this review. Our technician, Chris, was by far one of the best I have ever worked with. Polite, easy to understand, left the work space neat and tidy. Five stars and more for him.
Now the bad part. EXTEREMLY EXPENSIVE! Almost akin to price gouging...and to a senior citizen at that! Well over 400.00 for a Glacier Bay faucet from Home Depot, plus an emergency shut off valve. A total of $762.00!!! Waited all day for a tech to be dispatched, it was after 5pm before the work was started. Kind of had us over a barrel by that time. Choice of fix leak immediately or wait to shop around, while still dealing with said leak.
While I can recommend Chris, I can not recommend American Rooter and Drain.