1005 Commercial Way

Tina M.

My toilet was leaking and I thought I'd have to replace it but Travis came out and fixed it, checked my other bathroom as well. I live out in Weiser and Travis got here early, was very efficient, super friendly and charged a very, very reasonable price. I am so impressed with the service that I would definitely recommend them to all my family and friends. Thank you, Travis, for a great experience, you were awesome!!!

Makaila J.

Dominic is an awesome tech! He has great communication skills, trustworthy, knowledgeable, respectful and efficient! I would recommend him every time!

Shannon F.

As a Property manager/Realtor, American Rooter and Drain is on speed dial!! You can always count on them to come quick, solve the problem, and guarantee their work! Ask for Dominic, he exceeds all expectations in customer service.

Charlene T.

I dreaded having to make the call, but I'm happy I found American Rooter & Drain! My experience from start to finish was actually very pleasant. Everyone was so kind and professional. Great communication made the process quick and easy. Chris was exceptional. His knowledge and professionalism is greatly appreciated. He was efficient and best of all the job was completed successfully and affordably.

Monica T.

I had a clogged drain so I called American Rooter & Drain. Travis D. Was the employee who arrived at our house. He was professional and very knowledgeable. He took his time and was very thorough. He explained all of your options and he didn't try to over charge us for his services . I would recommend this company to anyone.

Colleen W.

Being new to Caldwell, I received a card in the mail for $200 off a drain clean. Not knowing who was a good business, I made my judgement on the advertising and the fact they said they were Veterans. I asked for a ballpark price where a drain clean started, so I would have an idea of the cost. The office would not give me any idea. I made an appointment for them to come out to troubleshoot why my drains were slow. Nick and Jason came out and jetted all my drains. They were very nice and friendly individuals. I also had Nick look at my water softener because it appeared to not be working, which it wasn't. Nick convince me because I was needing a new water softener and I had just purchased a new refrigerator with water and ice, that I should also get a new hot water heater because it had all the contaminated hard water scale etc. inside that would just continue to contaminate the system. They charged jetting my drains, from the roof vents, $1,195. Then $1,350 for the main drain line (poor access), Sewer line camera inspection (good access) $165. I had a $200 coupon discount I received in the mail. To install the soft water system was $3,302.65, and lastly was installing a new hot water tank (my original still works) was $2,705.29. So they quickly did paperwork for financing. The total cost for all came to $8,517.94. I was told first I didn't have to pay anything that day and then I did have to pay for the jetting, which was $2,510. After sleeping on it I canceled the installation of the softener and water heater, which they were ready to do first thing in the morning. I felt like the jetting alone was an awful lot. I got several different bids and both were between $400 and $550. Both from reputable other plumbing businesses. The were shocked I was charged so much. They said they had the same equipment and provided the same service, and never did they ever have to charge over $1,000.

The drain camera person, Chris came the following day. He was very nice, but he said after he was done he was going to show me the camera footage and go over it with me. I went inside the house and he never stopped by after he was done, he just left!! After about two weeks my kitchen drain started draining slow again. Nick came out and jetted it again and Chris followed up with the camera. He said my problem was a "" belly"" in the drain pipe and said he could fix it by replacing with new pipe and that was going to cost $3,485. But they gave me a discount for the jetting service of $1,515. So the total to replace a stick of pipe was going to cost $1,970!

After getting second opinions, from other plumbing services that have been in service for over 20 years they all told me I was being ripped off. These prices are extreme and the biggest eye opener I found out...they don't have licensed plumbers. So the majority of the work they are doing is illegal, according to Idaho laws.

The one star rating is to the company. Nick and Jason were very nice individuals. Chris, the cameraman, was very nice as well, but I was very disappointed when he said he would go over his findings and never did. It took at least two follow up calls to their office to get some pictures.

I DO NOT recommend American Rooter & Drain, unless you have a lot of money to spend. Their prices are extremely high!

Carole S.

Out of nowhere water started seeping into our closet....my husband called and American Rooter & Drain were able to get to us in less than an hour.

Our plumber literally RAN to the door. Keidon was knowledgable and very helpful and made sure we did not have any questions or concerns before he left.

The service charge was only $59...we are thrilled with how efficiently he took care of our plumbing needs! Thank you Keidon!!

L W.

NOT FOR HOMEOWNER PROJECTS
DO NOT USE unless you are a contractor who knows how to deal with them.
I asked to have 12' of extra plastic pipe run under 6' of the kitchen floor while they were under there, anyway, replumbing the water intake. In case I ever wanted to hook up to a frig later. The only price they could offer was for $1,200+, because the estimators are not allowed to go off their price sheet. (My handyman later did it for much less!!)
They don't communicate with the others on the team. I needed a pressure check run (on the pipes not being replaced) before letting water into the system, and told every team that came out. They listened so politely that I thought that something was being communicated, that I was being heard and taken care of. Even put it in writing that they scanned into their records. NOPE. Now I am shutting off different parts of the system myself to test where the leak is. Gotta get someone in here to replumb it.
Shortly after the job was done, while I was still asking to get a copy of the inspection report (they had never told me they were going to pull a permit in the first place) and kept sending messages to be able to discuss this with a manager, I received a letter from their attny threatening that if I didn't pay the (then $3000) balance, they would take me to court and get a judgement to take away my house. Really??
Finally did talk to the manager, contested the (way too large) bill, polite but no dice. Recently I was notified that this was to be sent to collections. I have better things to do with my life, so the day before the collections threat was due, I called the office, confirmed the $3,000 balance, and gave the young lady my credit card.
Just got a notice from Collections Agent that I now owe $3,500. Apparently they never ran the credit card? nor contacted me about why they didn't run it.
Otherwise, everyone was polite and appeared competent.

Amy G.

If you choose to use American Rooter for anything, I strongly recommend you get a second and even third opinion.

Recently we had a clogged sink. They recommend jetting for $1324. When they got here and started to do the job, they try tried to charge us $1700. It wasn't until we pushed back and requested they get the person who gave us the original quote on the phone that they agreed to honor the lower price.

After unclogging of the sink, they ran a camera down the line to just ""double check everything"". They said our main sewer line was ""completely trench rotted"" and that ""the bottom of the pipe is pretty much gone"" and he was ""basically running my camera on dirt"" additionally adding that that the pipe was broken and there were tree roots coming through.

The technician told us the issue was urgent and needed to be fix immediately. That the sewer could back up into our home at anytime. And that our sewage was seeping into the ground and potentially into the water table.

American Rooter's estimated cost to replace the sewer line under the house, about 15, maybe 20' would be $13,648. At this point we believed we had an issue, but the price seemed pretty outrageous.

We got two additional opinions.

The 2nd and 3rd licensed plumbers came out at different times and without knowledge of the other. Each of them independently said, they saw no problem with the pipe at all. They both agreed that it's an old and ugly pipe, but that they saw no evidence of a leak anywhere and there was nothing they saw that gave them the impression any work needed to be done.

We showed the video to one of the plumbers who said it looked like the jetting wasn't done properly based on the amount of build up and debris in the line. When we told them they ran the jetting through the vent on the roof, he said that is a big shortcut. The toilet should have been pulled and the jetting done from there.

After talking with the general manager of American Rooter, they were unwilling to own any part of what went on. While they did refunded our $1,324, the reason noted on the invoice was that the customer was not happy with the job. This is partially true, but I can't help but feel like a more accurate notation would have been, we did a half-assed job and got caught. Nothing further was noted or communicated about the sewer line.

Bryan L.

Low stars for a reason. Go local, stop hiring these huge corporations. They train their employees to upsell you at every opportunity. They aren't even plumbers, they are supposedly drain clearing experts but are they though?
Hired them to clear a drain, they wanted to charge $1000. They didn't successfully clear the drain, tried to upsell me a full plumbing job for $6000, I said no, they left and still wanted the $1000 even though the clogged drain was never fixed. Hired a local guy and he fixed the drain in a couple hours for a fraction of the price. If they do this to you, stand strong, and only pay them for what they actually did, not what they promised to do.